My wife and I have bought multiple pieces of furniture over the past 10 years and have always received the utmost in customer service and quality in furniture and mattresses. I would recommend it a one of the best! Gary R. read more

Bought a recliner to use after surgery. 2nd night the motor stopped working and won't recline. Completely unusable for recovery and they cant get anyone to look at it for almost 2 weeks. i guess i just don't sleep until then. Extremely disappointed in the after sale "customer service" if you can call it that. read more

This store is the worst!!! They ruined my new wallpaper and it became my problem. Asked the delivery driver to bring it through front door, told me he knew what he was doing. After bending it back he said "I guess you were right" no help from the store read more

Havertys Furniture - This is a wall in my house - Furniture Stores Near Me - Bluffton, South Carolina

I scheduled time to pick up a "coffee table" (Archer drawer coffee table) on 5/19. When I arrived a large male associate directed me to customer service where another male associate took my payment and directed me to drive to the loading dock. The 2nd associate met me at the loading dock and pushed a heavy (item specifies 86 lbs online) unassembled & boxed item to the end of the loading dock. After standing there like the item would load itself I asked if he needed me to help him. I carried the box with him to load it into my vehicle while he asked "didn't they tell you that I'm here alone today". Clearly that wasn't true because we had spoken with another associate. I notified the store of my pickup date and called the store to alert them to my arrival time (the 2nd call went to an answering system). I was never instructed that the table would be boxed and unassembled. When I unboxed the table it looked like an Ikea project with the frame in 6 pieces, the table top and glass unattached and a selection of fasteners (including screws that weren't pre-drilled to fasten the frame to the wood table). The directions were not very clear and the tolerances of the final product isn't tight (1/16" gaps due to location screw openings in the frame). The assembly took 2 hours. I considered returning it but acknowledge that if I hadn't built the table myself I wouldn't not have been so acutely aware of the quality defects in the frame. I didn't order a furniture kit and had no expectation of spending 2 hours assembling a $860 table. Shame on Haverty's! read more

Expensive $900 recliner chairs. Less than 5 years old. Falling apart where the gear rubs the fabric. Love the chairs but designed poorly. read more

Havertys Furniture - Furniture Stores Near Me - Bluffton, South Carolina

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Our salesperson was wonderful and helpful. Unfortunately the chest was delivered with a drawer that won't open. They won't come out to fix it for 9 days, so we are not able to use it. If it is not fixable, we then will have another wait to get a new one. We have no place to put the items that need to go in the chest. we will not shop at Havertys again with such poor service. read more

Excellent customer assistance when shopping. I bought dining room and living room furniture. Communication about various deliveries was upfront. There were some delays but all in all I'm very satisfied. The furniture looks great and is made well. read more

Nice staff, good prices & selection! Delivery was a breeze. I don't like that Yelp makes me write more or they won't paste the review..................................... read more

I ordered a couch on 4/12/21. I was told that it would take 18 weeks to arrive. I paid in full and I waited for 18 weeks with no contact from the company. After 18 weeks (4.5 months). I called to find out the status and was told that "it's here" and my salesman would call to set up delivery. After 2 days of no contact, I called and was told that the sofa would not be in for 18 weeks. She would have the salesman call me. Again, no contact. I called them back and was told that the situation was mishandled and they were sorry. It would be another 4.5 months. No contact has yet been initiated by the company or the salesman. Deplorable costumer service. I was told by customer service that there is no way to discuss this matter with home office. As of the writing of this review (20wks after order), I have never been contacting by the company, the store, or the salesman Charlie. read more

My wife and I went furniture shopping to find the best deal around. We choose the Haverty's Store in Bluffton, SC. The Sales and Design Consultants were most patient and helpful in assisting us to find the right furniture for our new home. We made a purchase that we were very happy with. Per store advisement, we applied for an interest-free line of credit. However to our dismay, the excellent customer service provided during our purchase experience did not flow over to our finance experience. Haverty's offers "Special Financing, Worry-Free Payment Options to Make Shopping Easier." However, there was nothing worry-free about our experience with the financing piece of our purchase. Several phone calls were made over a two-day period, attempting to clarify our finance concerns. Besides waiting on hold, one of the store's finance representatives spoke to me in an professional, nonchalant manner. He did not offer any resolution to a very frustrating situation, nor did he seem to care about our situation. Therefore, I cancelled my furniture order due to a display of very poor customer service. It is a shame my wife and I chose Haverty's in Bluffton, SC over three other reputable furniture stores. Very, very disappointing purchase experience! Richard and Robin of NC. read more

Worse place to buy furniture. The consultant who helps w interior design was great and the sales person and manager are great. Then why the one star? Furniture sucks. And the deliver sucks. And the people who do the credits are criminal So if your in Bluffton SC, your screwed because all the furniture biz sucks. Why. Too much business to care about customer service. . read more

Do not purchase a mattress from this store! I purchased a mattress here 5 weeks ago and was billed the entire amount upfront. After being told by the sales person that the mattress was "in stock" the delivery has been cancelled at the last minute 3 times and rescheduled for 1-2 weeks later. AlthoughHavertys was quick to take my money, my refund will take about a week to process. The manager, sales person, and customer service provided no help in getting my mattress. Bad service that borders on fraud. read more

I ordered office furniture three months and was initially told I would have it delivered in 5 weeks. My TV stand came in but was broken and had to get a replacement. I'm still waiting for a desk and file cabinet which keep getting back dated for delivery. I find it very interesting that the websites has my furniture available the next week or in 4 weeks but they keep backdating my order. I think they get people to believe that they will get the items sooner to get the sale but knowing it will take much longer. Their customer service is not of any help they simply say our delivery dates are estimates. Still waiting for furniture that I paid almost $4k several months ago. Not good! read more

Found a nice vase for $60 that I thought would work for me. The sales Rep, a very nice lady, tried to ring up my item but the computer said there was no stock. I held the vase in my hand. She called her manager who also had no luck. He called his supervisor; no luck. Instead of doing a manual sale they would not let me by the vase. I will no longer wast time in that store in Bluffton, SC. read more

Love this place! Excellent selections of good quality furniture and great customer service. We ended up buying quite a few pieces and all were delivered as promised. read more

I cannot say enough about Jessica from the Bluffton store and the fantastic job she has done helping us furnish our new home on HHI. However, the delivery portion is terrible!!! They have yet to even be close to arriving when they tell you they will. DO NOT plan anything else for delivery day as there is a greater than 90% chance they will be late/behind schedule. The delivery guys themselves are great and will bend over backward but whoever is doing their planning should be fired! It is almost noon and I am still waiting for a "9:00, first delivery of the day." Feel bad giving one star but the lack of respect for my time, when I am the one spending TENS OF THOUSANDS OF DOLLARS, is beyond upsetting. read more

I shopped with Haverty's years ago in Atlanta and enjoyed excellent customer service and quality pieces of furniture. Well....clearly times have changed and so has Haverty's. We recently purchased a bedroom set. The in store service seemed concerned and helpful at the time. It's been several months and we are experiencing problems with splintering and drawers that stick and are misaligned. A service tech came, did a shoddy repair, and declared the drawer problem as " the way it's made". Haverty's customer service ( misnomer ) sided with that assessment and declared their work done! I challenged that decision and was offered a small gift certificate to be used on another purchase at their store!!!!! I guess they didn't get it....there will be no more shopping at " their store". The offer of that gift certificate was more insulting than anything else. They would profit from that...not me. So, here's another business that after many years of customer care has decided to give up the ghost and refuse to stand behind the product they sell. That's okay..they aren't alone...remember the other retailers that followed that path...Circuit City, Sears, Levitts, on and on...They are gone and as far as I'm concerned, so is Haverty's. read more