This place is fantastic! do not bother shopping anywhere else for your patio furniture (and trust…read moreme, I went to multiple places before finding this gem). first and foremost - the greatest knowledge and service. Kile and his wife Meagan were so great - knowledgeable about every product, materials, care suggestions, styling, etc. Their selection and showroom is very large. lots of styles and options to choose from. and even more so when choosing fabrics for cushions and pillows if part of your selection. there pricing is fair - not too expensive and assuredly worth every penny. they back up any purchase and will come out to fix anything if need be. they delivered the base furniture within just a couple days and even provided 'loaner cushions' and tables while they were making mine. most everything there is done on site at that location, not sent out to malaysia or china to be made and received 6-8 weeks later. this was a huge factor for us as we are on the island for the summer and desired to enjoy our new furniture as quickly as possible. I cannot recommend enough. Thank you Kile and Meagan and Palm Casual!

Casey and Kyle were great at Palm Casual Bluffton. I needed new cushions and pillows for outdoor…read morefurniture and they helped me locate exactly what I needed. I was having a party and Kyle managed to get the order expedited. He called me to let me know where the manufacturer was in the process of manufacturing my cushions. I was very pleased. in addition, when I had called earlier to order a new coffee table for my outdoor set, as mine was crumbling apart, Casey let me know that the item had a lifetime warranty. She asked me to send a photo of the table. They replaced the coffee table! I highly recommend Palm Casual Bluffton for the extra mile both Casey and Kyle went to in order to give great customer service.

Great selection. High quality. Great customer service. In love with my Bedroom set. I Went in to…read morelook at sofas and a bench for shoes. I left with a bedroom set with a built in bench and shoe rack.

Do not expect your furniture on time. We were given a delivery window of 6-8 weeks out and after 8…read moreweeks we had heard absolutely nothing from them. Not even an email. When we called to check they lied and said we were quoted "at least 8 weeks." The customer service was great in store, but since then it has been horrific. Very disappointing.

Excellent service offering top quality product. Highly recommended Would definitely do business…read morewith them again

We had a floor lamp that apparently was knocked over by a rental guest and the switch was broken,…read morethey repaired it for $25! Also love the people, the home accessories and even bought an evening bag and scarf the last time.

I've used this store and their lamp shade business for years. My experience was much different this…read moreyear. Brought a shade and asked that the lining be replaced. Store owner told me the repair would take 4 weeks. Called three times over the next 9 weeks asking for an update. They always said that they would check and get back to me. At 8 weeks I spoke to the owner who again said she'd investigate the delay and get back to me. No one ever followed up. This is not a reliable place to get a lamp shade repaired. I paid the premium price and picked it up 13 weeks later. I won't do business with them again.

Excellent customer service,Katrina & her staff were very helpful and professional from start to…read morefinish.My order took a tad bit longer than expected but she kept me informed about everything between the company and the shipping process.I definitely appreciate & recommend Furniture Express. I plan to continue shopping with them.

For starters I'd like to say that I am a young female who had never purchased a mattress before,…read moreand this would have been my second "big girl purchase". I started by going to Mattress Firm as this was a new experience for me. That ended in a fiasco that left me $4,000 in debt. After leaving Mattress Firm I felt so defeated, so I decided to do further research and see if I could find a mattress similar to the one I purchased from Mattress Firm. I found BoxDrop on Facebook and sent a message to inquire the types of Mattresses and box springs they have & their price range. Mrs. Audrey quickly messaged me back and answered all my questions, she even gave me a time that I could come by & check out the mattresses if I was interested. I went to BoxDrop that day and met with Mr. Paul. I explained my situation with Mattress Firm and he knew exactly how I felt. He started by saying "let's start with our cheapest mattress and work our way up until we find a fit for you". This made me feel so comfortable & at ease with my decision. I was not pressured to purchase the most expensive one with all the bells & whistles, like at Mattress Firm. I spent roughly 45 minutes in BoxDrop and walked away with a mattress & set of box springs for $1,000, which was right under my budget. I have slept on the bed for 1 week now and I am so pleased with my purchase. I did not realize how much lack of sleep I was getting until this new mattress. I highly recommend checking them out before going to a Big Store or ordering online. They are so nice & helpful!! 5 stars from me!

Bought a Sleep Number in Charleston, SC in 2018. Moved to Bluffton, SC in 2021 and had the Hilton…read moreHead Sleep Number come out to set up the bed. Sometime in the past few weeks, the right side stopped inflating. Contacted the Hilton Head, SC store via text as instructed on their voicemail. Instead of coming out, they provided an 800 number to Customer Service. After a 12 minute wait to speak to someone, I explained what was happening and they offered to send out a technician to diagnose the problem for $190 paid on a credit card in advance of the visit. That's ridiculous! People need to know Sleep Number doesn't give a hoot about customers. I had no idea how bad the service has become until reading the reviews here and on Yelp. Please Don't make the same mistake we did!

Best sleep ever! Adjustable firmness is the only way to go. Great selection of pillows for all…read moretypes of sleepers! Superb sheets, blankets, comforters and more!

Visited this location to price out and design our sectional we would be receiving as a wedding gift…read morefrom Grandma. Greg was incredibly knowledgeable and helpful, kept us in our price range, offered deals and options, and made sure the entire ordering process went smoothly! He was so responsive to all my questions. Thanks, Greg! Looking forward to receiving our couch (which will arrive 5 days from purchase!!)