I've traveled all over Asia during the past 20 years and so far had the best experience with Air &…read moreSea Travel. Compared to other travel agencies I've tried... Air & Sea Travel seemed to always give me the best "bang for the buck". They manage to find the best hotels and restaurants one can find at a fair price. So far the Air & Sea Tour Leaders who accompany the group on the tour have been courteous, organized, and careful. They look out after everyone in the group and always give helpful "heads up" suggestions about the place we are visiting next... and sometimes suggest what items are good to buy and bring home. I've done some Air & Sea tour packages going to Japan and China. I just recently came back from the Silk Road Xinjiang Tour and had a blast. For this tour, we had IMO the best local guide, her name is Risa. She spoke passionately about Uyghur culture and was one of the few local guides that I did not notice anyone falling asleep to on the bus (at least from where I was sitting in the back of the bus). In contrast with other different tours... the local guide will speak in a monotone voice and give text-book like lectures on the bus. People will then start to tune out and fall asleep. The company tour leader would then have to interrupt and tell a joke to wake everyone up. Pleasantly... this was not the case with Risa and this Air & Sea Xinjiang tour. The group also found Risa fun to hang out with on this tour. The Air & Sea Tour leader for this particular Silk Road Xinjiang tour, Derrick K., was outstanding and organized. He kept everything together like super glue and made things go as smoothly as possible. Having great local guides and tour leaders are what help make any tour successful. Actually... all of the other Air & Sea Tour leaders on my previous trips (Ryan, Mike, Derick S.) were outstanding as well. What I like about Air & Sea overall is that their tour itineraries are carefully thought out. They don't try to cram too much stuff into one day like other companies do as that can be tiring. Air & Sea tours give one the experience to try foods that are not usually found in Honolulu. I've been on their Tibet, Kyushu, Hokkaido, Harbin, Niigata, and lately Xinjiang tours. All were great. These Air & Sea tours have been a culturally educational and fun experience for me.

My family and I got our China "L" Visa through Air and Sea Travel without all the hassle to go to…read morethe nearest consulate in person, which is in California. So that means no need to spend more money to fly out there if you live in Hawaii!!! The process was fast and easy. It took about a month to receive our visa. We worked with Ina Lin. She was very helpful and answered all of our questions. I highly recommend them if you need to apply for a Chinese visa! And eventually will book a travel package in the near future!!

Need a VISA to enter China?…read more Just get it here - it's so quick and easy! Karen, Ken, and I were walking through Chinatown Cultural Plaza (in Honolulu) on our way to lunch when we saw this travel agency right across from the parking lot elevator. Out of curiosity, I went in and asked if they could process my application for a VISA. The knowledgeable man said that they would be able to assist and gave me information on what documents were needed. One week later (on St. Patrick's Day), after I got my passport photo, copy of my Drivers license and valid passport, I returned and presented these documents. I was in and out of the office within 5 minutes! I didn't even have to pay for parking in the Chinatown Cultural Plaza! Less than 2 weeks later, I got a phone call that informed me that my Visa had arrived. I got cash at the bank ($185) and picked up my Visa in less than 15 minutes so I didn't have to pay for parking again! I received clear instructions on the use and terms of the Visa and prompt, courteous service. I am very ready for my next adventure!

Ms Alice Wang, the BEST travel agent of all I have ever met. Due to the Covid-19 and the computers…read morebecome available for online booking, it almost make the travel agent absolute. There are two types of people: first type are ones that they preferred to do everything themself and the second group of people are ones preferring the booking by the good old style of travel agent style. The first style are who would just login into computer and look for the cheapest seats available on line, book the best available seats next to each other if possible and ASAP try very hard to reduce the connecting flight time, avoiding stay at airport until the next day. Type one people would have so much pressure put so much pressure on yourself since there are so many people are seeking the same destination and seats are together. It becomes much more difficult when booked with 2 international airlines together, the walking distance of an unknown gate to the connecting flight, try to make the long stop over short and avoid overnight stay in a hotel because you will pay for it. Alice has booked us in a section that seats were not together, reduce to the waiting time to minimum, no hotel needed and got us almost $1,000.00 cheaper. She checks the seating configuration daily, change our seating arrangement to a cheapest seats.....in a total of 3 weeks. This is how wonderful Alice Wang is by arrange out seats, no overnight stay between with cheapest tickets. I have already told her that she can work on our tickets yearly. SHE IS AWESOME PERIOD and spent 3 weeks to get all my request done while other travel agents would just tell me that this is the best I can do. It's so sad that almost all the travel agents are closed for good. Booking your own tickets is not as easy as you think. When there is no connecting flight or overnight stay and travel within the USA booking by yourself maybe OK, but international route maybe much easier on yourself. One thing most of us can't do is to put the seat(s) on hold to exchange for better and cheaper ones next day. Booking on line is more difficult on international route with more than Honolulu to Las Vegas. THANK YOU for all of your hard work to make our flight much easier. I am more than happy.

We had an amazing 100 hour tour to Waterfalls and Black Sand Beach and a Coffee Farm. The time went…read moreby really quick because the tour was so exciting.

The presentation they give is great and seems like they will save you tons of money when in fact…read moreyou can get most of the same hotel rates on Travelocity or booking.com. paid $2000 and was never told that we would need to pay another $199 a year to keep the membership! DO NOT FALL FOR THEIR SALES PITCH!!!

Anna work very hard to make customers are taking care of, especially the elderly. Great Job Anna…read more Thank you for all that you do. Great customer service.

My wife had to go back to the Philippines because of a family emergcy and she got a flight on her…read morechoosen date. The agency worked hard to get her ticket and explained everything needed to travel and even printed her COVID entry papers. They answered all her questions.

If I could I would rate it a negative 5. This Travel Agency is the worse I've ever dealt with. We…read morecame back from a tour from Taiwan which they coordinated. They took our money and then subcontracted it out to a tour Company in Taiwan. It was the tour from hell where we were wasting our time getting lost and picking up other travel agents. We didn't' get to see all the things they stated on our itinerary. We got scolded and the travel agent in Taiwan even called us liars. We tried calling the local travel agency to complain but no one contacted us back. We were in a foreign country and you would think they would check up on us to see if everything was OK. When we came back we complained to the Owner and all they did was blame the Taiwan travel agent and said we got what we paid for. SO.....stay away from this Travel Agency. They shouldn't even be in the travel agency business!!!

The staff was very helpful! And the process was very fast…read moreThe place is located at the second floor of the building Will 100% recommend

Lianne is a Godsend! She was so on it every step of the way in obtaining international flights for…read moreour group of 8. She was very diligent in meeting our needs and budget, and always responsive. Excellent service!

My wife has traveled with them 3 previous times while this experience was my first. It's her…read morefavorite agency. Now I understand why. This tour went to Okinawa and Kyushu. Carol was the local escort while Hiro was the Japan based guide. In Okinawa, we also had a bus girl, Sayaka. Except for our first hotel in Naha, the hotels were topshelf. JAL City Naha had small rooms. The reasoning for staying there was that it was adequate but with a good location. The buffet breakfast was very good. It included one very fancy dinner. The itinerary was very good for the first timer to both islands. I only wish we had more time on Kyushu. We didn't visit Satsuma and Sakurajima, maybe next time. Although it was a little more expensive than the other agencies, I think it was worth it. I would not hesitate to book with Kobayashi Travel in the future

Masumi is so amazing! She booked our trip to Japan and shared travel insurance info. She is…read moreefficient and skilled to take care of her customers. We are so happy. Thank you, Masumi!

We've been a customer with this business for many years. Aunty Resty has the most outstanding…read moretravel agent that will come and guide you to your check in at the airport when it's your day to fly. She will make sure all your baggage gets in without any questions asked by the airport agents. Cheap flights too when you book a flight with her. I guarantee.

Just happened today we called regarding the fare going to Philippines theres A Filipino lady that…read morewe spoke with (Thursday 03/2017 around 10:00am)but we Dont like the service she Gave she's very Arrogant.No manner!!!!! we talk Smoothly but we received the service that we dont Deserved!!!i suggests NO to Them!!!!! 0 Stars!!!!!!!!

If needing a passport asap this place is the place to go. I'm not to sure how far the date has to…read morebe from renewal or your trip but they'll tell you when you trying to do so.

Dealing with last minute passport renewal!!! I had to call a number to get an appointment because…read morethere were no appointments available online and my international travel was scheduled to leave in three days. I got the last appointment available this week at 11:30. printed my photo at CVS pre-filled out my application printed that out and also brought printed copies of my flight confirmation and my appointment confirmation. My appointment was at 11:30 but I showed up at 9 AM and was the second person they served. the employee was happy to hear that I was early for my appointment and I got in and out in less than 10 minutes. Will pick up my passport tomorrow afternoon. Every employee I came across was polite and professional. They were fast and efficient 100% recommend and appreciate that we have this option here on the island.

We've traveled with Non-Stop Travel to both Europe and Japan. Both trips were great. Well planned…read moreand executed. Their Tour Managers do an excellent job of keeping everything and everyone safe and on track. They do a great job of booking everything for your trip. From Airfare to Hotel and Land Travel accommodations to the wonderful meals that are also included. Special shouts out to Nelani our Travel Consultant and our Tour Leaders Naomi and Steve Lee and Marie Kanealii-Ortiz. They are all amazing people . Thank you for everything you all do. Very much appreciated

We had a very disappointing and frustrating experience with Non-Stop Travel (NS). From the start,…read morewe told NS we wanted to travel with friends, and we also wanted to upgrade our flights. We booked our Oceania Transoceanic cruise about 18 months in advance - plenty of time to coordinate - but none of our request were handled properly. NS blamed Oceania for the travel arrangements, yet Oceania only comunicates through the travel agent leaving us stuck with NS and no real help. To make matters worse, we (friends and us) were assigned different travel advisors at NS who did not communicate with each other. Our friends and us ended up with cabins on opposite ends of the ship. We both paid for Business Class upgrades; we were booked on different airlines with different itineraries. Wrong information given to us. Communication was poor - excuses, delays and no accountability or taking responsibility. Based on our experience, we would not recommend Non-Stop Travel. If you want clear communication and a company that actually listens, look elsewhere. If you are considering an Oceania cruise, book directly with Oceania.