We urgently needed to get my daughter's older iPhone fixed after it got water damaged during our…read morevacation. We were so relieved that CPR Cell Phone Repair in Kapolei was able to help us. Sarah was amazing! She was friendly, honest and explained everything clearly. They told us there is usually a $60 diagnostic fee for water-damaged phones, but since the damage wasn't too serious, they applied that fee toward the repair instead. They replaced the screen and the back sensor and had everything done within a few hours. I also appreciated that they didn't rush the repair. They took the time to properly dry the inside of the phone before fixing it, which gave us peace of mind that it was done right. Professional, honest and excellent customer service. They were truly a lifesaver during our trip. Highly recommend!

Frantic me got a wireless charger, looked up new phones on my carrier's phone website, thought I…read moreshorted something in my phone all to find out that it just needed a lint/dirt/dust cleaning from the charging port. Shout out to the beautiful staff members at CPR for keeping it light, listening and taking approximately 7 mins from first interaction to being done. Total 40 bucks, a final word of advice from them that, "a lot of things can just be fixed" as solid electronic equipment advice going forward. My phone charges perfectly now. Will definitely be back again. Mahalo!

It's been awhile we been to this location, the environment is still the same and there's some minor…read morechanges. When we arrived we were greeted by the representatives, even though they were with other customers, they checked us in, and we waited to be served. It's best to get some understanding of what you want before you go in, cause there's lots of options to choose from. We went in to upgrade our phone and was pleased to be served right away. Sad thing is that they don't carry inventory of phones, like before and had to place one on order. Because of their current promotions, we just had to pay taxes up front and wait for our phone to arrive. They don't print anything out anymore and email you the receipts and other paperwork. I guess better for the environment. When the new phone arrives in the mail, they will gladly service us, so we can mail back our old phones. Customer service is rated number one here, and they are very knowledgeable and helpful. I recommend this place if you want the latest phone or simply want to upgrade.

My husband had to trade in his phone for our $300 discount. The wait was about 20 minutes. They had…read morefour people working the floor. They took his name and put him on a wait list. They called his name when it was his turn. They asked for his info. They turned on the phone and checked that everything was ok. They also took out the chip in his phone and collected it. They told him that he got his $300 credit and how much our new monthly bill will be. We're on the 24 month plan to pay off our phones. The lady that helped us was nice and knowledgeable.

We were Verizon customers for over 20 years. Went through many changes, upgrades, and system…read morechanges. As they slowly evolved they appear to have lost sight of what matters most to their customers. Reliability and service to me are paramount. Living on the West Side there are many "Dead" spots I which you have to find a spot where you can get a signal. Yet when we travel abroad we have no problems. Only recently have I found out that in order to get a reliable signal I would have to pay a "Premium " line fee. I didn't know that in peak hours customers like myself would take a back seat to premium customers. Which means my service would downgrade to LTE while my coworker who paid for a premium line would still be on 5G. Lesson learned. Very unfortunate situation. X

Mahalo Aaron for the support and upgrade. Appreciate the help and being cool with the transfer from…read moreshity t-mobile to Verizon. We appreciate the service and friendly conversation.

I cannot say enough good things about Kirk at the Kapolei AT&T store. From the moment we walked in,…read morehe was incredibly helpful, patient, and above all...honest. He walked us through all of our options, explained everything clearly, and made sure we were getting the best possible deal for our needs. He didn't try to upsell us or push anything unnecessary... just gave straightforward advice and genuinely looked out for our best interest. You can tell he really knows his stuff and cares about his customers. It made what could've been a stressful experience super smooth and easy. If you're heading to this location, ask for Kirk. You won't regret it!

My experience w the AT&T store in Kamakana mall in Kapolei was excellent…read more an agent greeted me w very professional service, I told him want I needed help an he said ok have a sit n than another agent helped me his name is John very nice young man He helped me w what I needed n it was fast n right to the point, very smart n kind

I really had a good experience with the gentleman who came and installed my internet. He was very…read moreknowledgeable and fast. My internet is working so much better. Pearl city

5 stars for the employee in store but online information and help is zero stars for misinformation…read more(online stated only if you change your plan by a certain date then it's effective on that billing cycle) Just so everyone in Hawaii knows, spectrum billing will not under any exception change over a plan until the equipment gets shipped and installed in Hawaii. They will also send you a whole refurbished modem when the current one you have installed is still working and nothing wrong with the modem itself. This takes over a week and probably into your next billing cycle to milk you for more money if it "just happens to run into the next cycle" including a hour long setup time

Huge shoutout to Jacob for fixing my daughter's water-damaged iPhone! This was my first time coming…read morehere, and I couldn't be happier with the service. Jacob was knowledgeable, helpful, and got the phone working again. I'll definitely be back for any future repairs or tech issues. Highly recommended!

Fast service, decent price and friendly staff. That's the story to success. As a follow up I had…read moreto go to the Pearl City location to get my screen saver changed. I dropped my phone‍

Hello, I recently completed a customer satisfaction survey…read moreregarding my visit to the AT&T store at Ka Makana Ali'i. Unfortunately, I made an error when submitting my rating. I accidentally selected a rating of 1, believing that 1 represented the highest score. Only at the end of the survey did I realize that 5 was actually the highest rating. Had I understood that correctly, I would have given Keahi the highest possible rating across every category. Keahi assisted my husband and me with our phone trade-ins and the accessories we purchased. She was absolutely outstanding throughout the entire experience. She took the time to explain all of our options, carefully walked us through each step of the process, and made sure we understood what she was doing and why. She was knowledgeable, patient, professional, and genuinely committed to helping us make the best decisions for our needs. In all my years of purchasing cellular devices and working with wireless providers, Keahi provided some of the best customer service I have ever experienced. She is a tremendous asset to AT&T, and I want to ensure that my mistaken survey response does not negatively reflect on her performance. Please accept this message as a correction to my survey response and as a sincere acknowledgment of the exceptional service Keahi provided. Thank you, Keahi, and thank you AT&T for employing such an outstanding representative. Sincerely,Jana Trazo

Went toAT&T yesterday at Kamakana mall, I didn't no how to activate my new phone to my contacts on…read moremy car screen, went into the store n the agent said I will go to ur car n help me w it because telling u is too complicated, so she walked w me to my car n did it all for me she was so helpful n I was so o happy she helped me, that store have very nice workers!!!

Went in to get repairs done my mom's iPad and they fixed it in the same visit. They saved me some…read moremoney not having to buy her a new one. Good job guys.

Disappointing experience. Customer service wasn't very helpful, and I was quoted a $150 diagnostic…read morefee just to have a device looked at. What surprised me most was being told they couldn't repair a USB-C charging port on a rechargeable keyboard. For a business specializing in electronics repair, I expected either broader repair capabilities or at least more helpful guidance on possible options. Between the high diagnostic fee and limited repair services, I wouldn't recommend them based on my experience.