Excellent service. Quick & easy. Came in to fix my charging port & he did it right then & there.read more

Fast service, decent price and friendly staff. That's the story to success. As a follow up I had…read moreto go to the Pearl City location to get my screen saver changed. I dropped my phone‍

Got a new phone deals was great they have this Manger Special that comes with everything brand new…read morecase free screen protector i love it. in and out within less then 30 Thanks to Alia and Z very quick and polite.

The lady staff there is friendly and professional…read more We were there for fingerprinting.

I wants to changed the new phone because the phone can't used and can't called or text and the guy…read morewho's working on (10/2/2024) not really nice and no service mind. He's talked to me not nice

Hi i wanted to leave a review and just say i always come here to do business at this Waipahu…read morelocation for a few year now I brought my new phone from a girl who not there anymore she had highlights and kinda chubby i think her name was sherelle cheryl she was the manager, anywho she gave me the best service and always smiling always helping me always patient and kind, gave me the run down on any phone I asked she never got mad or aggravated lately I come in and the people who work here now suck no patience always talks by personal business not patient just really irritable when I ask much questions about phone giving wrong info just to sell products. That girl that manager always made me feel welcome the world needs more people like her. Someone needs to find her Bring her back the store needs presence it really sucks. She always knew me and greeted me by name, now all I get is Hello, howz it?, welcome. Shitty service now I won't come here anymore.

Don't ask for Blake. Very passive aggressive not helpful helped us first then blew us off to help…read moresomeone else. Store needs to work on customer service and needs better management. Weren't able to help us just referred us. 1/10

Royson is amazing! He took care of an issue from another Verizon store on the mainland (horrible…read moremulti-day experience) in a matter of minutes. Very professional, patient, and competent. His customer service changed my mind about switching companies because of the bad experience at the Spokane location.

Thanks for the help Giovanni much appreciated will be sure to come back if i get a virus againread more

Amazing service! Our iPad was fixed quickly by Gio who was kind, professional, and clearly very…read moreexperienced. The whole process was smooth and stress-free. I would definitely recommend this place and ask for Gio.

Free gift in Waipahu, O'ahu, Hawaii…read more.. I told my GPS to find T-Mobile in Waipahu, and it brought me to Kunia... haha! It's in that weird shopping center with different levels. It's confusing for me. I parked right in front of the shop and entered the cool, air-conditioned, clean environment. Joemar was the helpful staff who got me my rechargeable flashlight. He said that no cords are needed... This is a practical and useful gift! Thank you so much! #tmobiletuesdays #getThanked

See MJ! She was very personable and patient. It was near closing, but she treated us as if we were…read moreher first customers of the day! The great customer service we consistently receive from TMobile in Kunia is why we continue to patronize that particular store, and also why we have never switched carriers.

I buy an iPad from them. Forgot the password. It took me 2 months , to get it working again. I went…read moreto the apple store. They had me going back and for, to the apple store and att. Finally I found somebody , known what have to do. And it work.

I visited the AT&T store in Waipahu and was assisted by Michael. He clearly explained the repair…read moreprocess through Asurion and guided us step by step on how to handle our broken phone. We also ended up purchasing a new device, and Michael made the entire experience smooth and efficient. His professionalism, helpful attitude, and quick service were truly appreciated. He always brings a positive energy and even manages to make us laugh during each visit. It's rare to find someone so dedicated and personable--AT&T is lucky to have him!

Best customer service everyone greeted me and the asst manager Taylor Fuga was awesome she helped…read moreme sign up for Verizon told me about the phones n plans and she even set my phone up .best customer service .keep up the good work Taylor .im so happy with my purchase .you really made my day once again thank u .if anyone wanna switch to Verizon ask for Taylor the asst manager and she will try her best to get u on Verizon .i promise u wont b disappointed.

We went in to turn on our plan to travel abroad. Nice showroom, some countertop seating plus a…read morecouple of desk areas. Bench seating along the interior perimeter. Check in at the kiosk to be put in the queue. There were quite a few of us waiting. They were very knowledgeable and helpful getting our plan together and even worked up an upgrade with a Free iPhone 17!

Very professional, knowledgeable and reliable. Great to work with. I recommend Kyle without…read morereservation.

From the owner: AK Hawaii makes sure your home or business is running smooth. We repair computers, cell phones and…read moretablets at your location. We also specialize in internet and networking issues.

This is more of information than review. You can book an…read moreappointment in advance online that's what smart people. Old people like me walked in and waited roughly about 30 minutes. Not too bad. Staff are efficient and professional. However, you have know your devices. At least the basics. For us we just wanted to switch out our old modem and router as Spectrum recommended. But with anything else we all make mistakes. I think the very first staff gave us modem and router that were not compatible. So we kept switching out the router multiple times thinking it was just that. A technician came out too but no fix. The happy ending was that we got brand new compatible modem and router. Yay! Lesson: make sure your modem and routers are compatible. You should not mix and match!

Mixed Experience: Frustrating Wait & Rude Staff Redeemed by Eric's Exceptional Service…read more​Reading the reviews for this location, customer service and wait times are common concerns, and unfortunately, we experienced the same issues. So why the 5-star review? It comes down to one exceptional employee. ​We stopped by on Monday afternoon around 4:45 PM to troubleshoot a phone connection issue. Despite being second in the queue, we waited about 25 minutes. When it was finally our turn, an older customer cut in line to speak to Clyde. Instead of directing her to wait, he spoke with her for several minutes, delaying us further. ​When Clyde finally addressed us, his tone was dismissive and frankly rude. He annoyed asked, "Did you call the Customer Service number 601?" When we said no, he declared, "Well, we are limited in what we can do in-store as they limit us... Call 601 and see if they can help you." He made no effort to even assess the issue. Clyde, if you lack the motivation to serve customers, perhaps a front-facing customer service role is not for you. ​We called 601 and spent over two frustrating hours on the phone with a representative trying, unsuccessfully, to resolve the connection. ​The Reason for the 5-Star Rating ​During this entire ordeal, another service representative, Eric, who was already busy with his own customers, genuinely cared enough to try and help us. He masterfully juggled his primary customer and our issue without compromising service to anyone. He performed diagnostics and briefly appeared to fix the problem, though it ultimately turned out to be an issue with the phone hardware itself, not the Spectrum eSIM. ​After spending over 2.5 exhausting hours there, we were incredibly frustrated with Clyde and another indifferent worker, Noel, but deeply impressed by Eric. ​If you ever need to visit Spectrum at Pearl Highlands, ask for Eric. He goes above and beyond to provide effective help and truly models the work ethic and customer-centric traits that Spectrum needs in all of its employees. ​Mahalo, Eric.