We recently stayed at a property managed by "Done Right Management" in McCall, ID, and had a very…read moredisappointing experience. More than a month after our stay, we were charged for alleged damage to a cabinet. The cabinet in question appeared to be an older wooden piece of furniture that could not realistically have been damaged under normal use, and if any wear did occur, it certainly did not happen during our stay. We travel frequently and rent many properties, and we have never encountered an issue like this before. We attempted to resolve the matter directly with management, but the response was not satisfactory. Ultimately, we had to dispute the charge through our credit card company, which resulted in a refund. Based on our experience, we would advise future guests to be cautious when booking with this management company.

I booked a home for the 4th of July in McCall on March 22, only to receive a call three weeks…read morebefore our vacation informing me that the property had been double-booked due to a "software glitch." What I cannot understand is how a booking issue like this wasn't discovered until three weeks before one of the busiest vacation weeks of the year. I was told that the other party would keep the reservation because they had booked first. If your system can determine who booked first, then how did this supposed glitch go unnoticed for months? The explanation simply doesn't make sense to me. The replacement properties offered were not remotely comparable to the home I originally reserved. They were older, tired-looking homes that lacked the quality, location, and appeal of the property I selected. The agent I worked with initially said he would follow up the next day with a newly available build that might be a better fit. He never did. I had to follow up myself, and the alternative he eventually sent was yet another outdated property that was nowhere near equivalent. With only three weeks until our trip, there were virtually no comparable rentals left in McCall, and the few that were available were nearly double the price. I would have expected a reputable rental company to take ownership of their mistake, work aggressively to find a truly comparable replacement, and offer a meaningful discount or compensation for the inconvenience. Instead, I was left scrambling to salvage a family vacation that had been planned for months. What disappointed me most was the lack of empathy and urgency. The agent showed very little concern for the situation or the impact it had on our family. The entire experience felt unprofessional and poorly handled from start to finish. Unfortunately, because of how this was managed, I will not use this company again and would caution others to think carefully before relying on them for an important vacation booking.

Kristin is amazing. She found us a place right away and handled all the small issues that needed…read moretaken care of right away. She has been managing property all over the valley for over a decade and knows what clients are looking for.

If I could give zero I would. I was harassed by the company for a cabin rental we had for 4 days…read more Some family had stopped by to change on the way back from the lake and they left their dog outside. The company showed up and came on the property and threatened to kick us out. She then proceeded to charge $300 for a carpet cleaning fee for a dog that was never in the house. Also the whole house is wood floors with no carpets. She said we broke the policy of having a gathering. She then took pictures of the dog outside . Do not ever use this company.

I've rented vacation rentals all over the world for the last 25 years and these people are the most…read moredisreputable vacation home rental company I've ever encountered. They out right lied to me on several occasions and kept most of my deposit because they claimed I left 2 towels in the washer, for which they charged me $87.50. When I pressed them on it they said they had to change a bed in the 2nd BR because the pillow cases didn't match. huh? I told them numerous times that I lived there alone and the 2nd BR was not used. They charged me $210 to clean the carpet....on and on.... Enough said.....they kept most of my deposit claiming bogus charges. I was especially careful to clean the unit upon departure because of their shady behavior during the renting of the unit. I am a 4 Star Super Host with AirBnB and owned a cleaning company in the past so I think I know how to leave a unit clean. I would never rent from these people again and certainly never list a property with them. I wanted to rent the condo for 6 weeks during mud season when rentals are typically very low. I asked the owner Shauna if they would accept $1100 instead of $1200 because it was off season. She balked and told me she wasn't going to waste a bunch of time negotiating for me because she only made $80 a month managing the unit and it wasn't worth her time. YES, she actually said that! After asking her if she would please at least ask the owners she hesitantly agreed and told me to call her at end of business that day. I called her then, the next day and the third day with no response. I went to her office and at that time she told me the owners agreed to the $1100 but demanded a $300 non refundable pet deposit. It just so happens I was acquainted with the upstairs neighbor to the unit and she spoke to the owners about the same time I was in Shauna's office. It was a complete lie! The owners had no knowledge of my offer to rent their condo. The rent paid the owners overhead for April and May and made them over $500 and it wasn't worth Shauna's time to contact them for only $80 a month management fee.

I do not recommend staying at a Vacasa property. My family stayed at "Little Bend Haven" in…read moreWilmington VT. Below are the issues we encountered. I am looking to recover more of my costs as this was a horrible experience. -Propane heater not working on one floor of the house -Bags of garbage, empty liquor bottles and cans, cardboard from the previous guests left on the porch for our entire stay -Mouse droppings throughout the house, mouse traps under the beds, sofas and in kitchen -Outdated tvs not allowing us to cast our apps from our phone to the tvs -Hot tub jets not working, heated pool not heated -Limited kitchen utensils available to cook a meal. We were forced to buy our own utensils -No shovel was provided in the mountains of Vermont. It snowed for the two days we were visiting leaving an additional 4 inches of snow in the driveway -Extremely poor customer service. Delayed response time and not accommodating -Fees were allegedly more than the price per night. We were provided a 25% refund which was named as standard for any complaint. This amount is not equal to the terrible experience we had at the property. -Customer service cutting us off during the conversation and avoiding questions. -Spoke with manager Tala, and supervisor Joann left a voicemail stating they do not want to help us any further. We did not get even close tot the value of what we paid. And staying in a house with cleanliness issues, health issues (no heat and mouse feces) deserves more attention from customer service to ensure their customers are satisfied.

Horrible horrible experience Sept 15-18! Worst place I've ever stayed at! This place was New…read moremeadows. Let's start with the fact that the sofa bed was completely filthy. The sheets had debris on them and stains all over them. Then as you can see in the pictures that same bed was damaged and my 80 year-old mother fell through the bed and had some back and neck problems and a major headache that I had to take her to the emergency room that same night. There was no hot water. The lady came in to check the hot water and turned the breaker off and did not tell us that she had turned the hot water breaker off. I had to boil water on the stove, just to get some hot water to take a shower. We had came home one night and it was 90° in the house because the heater had kicked on not sure why you need a heater when it was already over 80° outside. Horrible horrible horrible experience horrible people. Beds felt like they were 30 years. Old. Literal prison mattresses for the bed sheets were rough as could be. If I could give negative negative negative stars I would do it in a heartbeat. These people are horrible. Please do not ever rent from them. So this is in response to Molly the customer service rep that just commented on my review. Don't you think that a credit would be appropriate concerning the fact of all the horrible things we had to endure while we stayed you literally just said that the bedroom was removed and all these other things were done to prevent this from happening again but yet we're out $506 And had a horrible horrible experience. So if you're really wanting to make it right, maybe a refund would be so much better thank you.

Shelly contacted us regarding vacant land we owned in Mc Call. Living out of state, we hadn't even…read morevisited in 24 years and hadn't rented for over 9 years. We decided it was time to sell and Shelly was right there to help. We ran into so many stumbling blocks along the way, Title Issues, Septic Inspections, Well Inspection and multiple issues, Electric company problems, and finally property abandoned by a previous tenant. There is no way we could have Sold this land had Shelly not been there to shepherd the process along. She was invaluable. We would recommend Shelly to anyone looking to buy or sell property! She's simply the best!!!

I booked a home for the 4th of July in McCall on March 22, only to receive a call three weeks…read morebefore our vacation informing me that the property had been double-booked due to a "software glitch." What I cannot understand is how a booking issue like this wasn't discovered until three weeks before one of the busiest vacation weeks of the year. I was told that the other party would keep the reservation because they had booked first. If your system can determine who booked first, then how did this supposed glitch go unnoticed for months? The explanation simply doesn't make sense to me. The replacement properties offered were not remotely comparable to the home I originally reserved. They were older, tired-looking homes that lacked the quality, location, and appeal of the property I selected. The agent I worked with initially said he would follow up the next day with a newly available build that might be a better fit. He never did. I had to follow up myself, and the alternative he eventually sent was yet another outdated property that was nowhere near equivalent. With only three weeks until our trip, there were virtually no comparable rentals left in McCall, and the few that were available were nearly double the price. I would have expected a reputable rental company to take ownership of their mistake, work aggressively to find a truly comparable replacement, and offer a meaningful discount or compensation for the inconvenience. Instead, I was left scrambling to salvage a family vacation that had been planned for months. What disappointed me most was the lack of empathy and urgency. The agent showed very little concern for the situation or the impact it had on our family. The entire experience felt unprofessional and poorly handled from start to finish. Unfortunately, because of how this was managed, I will not use this company again and would caution others to think carefully before relying on them for an important vacation booking.

We were very disappointed to find the hot tub not working at our rental, despite it being listed in…read morethe top 5 selling points of the cabin on the website. Understanding that McCall Vacation Rentals is not responsible for the functioning amenities as it states on inidaho.com, I would have been satisfied had they at least let us know the hot tub was broken in advance, so we did not plan on that being a major source of entertainment while on vacation. Instead, we had to find out upon arriving at the cabin. What a disappointment! River Ridge cabin is beautiful and a great deal for the price - with a hot tub. Having a private hot tub on the deck was the entire reason we booked this cabin. When I called McCall Vacation Rentals upon arrival, to determine what happened with the hot tub, they blew me off. The claimed they had no idea what was wrong with it and that they needed to call the owners. Finally I called back - twice - to get blown off again, until someone from McCall spa came by the cabin - to tell us that the hot tub had been broken for 3 weeks! Kimmie, (not sure on name) who "helped" me at McCall Vacation Rental - never had the guts to come out and just tell me the spa was broken, or that it wasn't going to be fixed. She even had the nerve to tell me she would call me back when she knew if the hot tub would be fixed that day or not.....which of course she never did. I will never rent from McCall Vacation Rental again knowing their shady business practices to sucker people into renting their properties. Positive aspects of the rental were the cleanliness and well-stocked, very beautiful cabin. We greatly appreciated the owner's hospitality, but again, would have been more satisfied had we been treated with honesty and respect by the rental company. If you are renting from this company beware the website is probably not what you will find when you arrive.

We were given permission by these wonderful folks to PARK and watch the McCall Winter Carnival…read moreparade, here, to the side of their business! They also volunteered hot cocoa and use of their facilities. THESE locals are AWESOME and understand the value of the tourist $$$ from this annual event. Kudos!

From the owner: Specializing in: - Real Estate Agents…read more- Real Estate Buyer Brokers - Real Estate Consultants

I had to write this review based on a half decade or so of renting my current home, with recent…read moreyears via Idaho Premiere Property Management, but also coming from the perspective of renting in the highest growth area of one of the fastest growing cities in the country... I add the perspective, here, that I do not come from Boise, and my previous renting/PM engagements have been in both MUCH larger, AND much smaller cities. It's worth reading on to see why I feel so strongly about IPPM's excellence, but if you see all the text below and your eyes glaze over, at least catch this: */"You are in excellent hands with these people - their aim is true, their consistency and quality of service is absolute, and there's only one name that I even consider raising when it comes to people asking for a referral for a PM company or landlords, in Boise - that's Idaho Premiere Property Management, and Sheryl Stans./* It's an unfortunate byproduct of today's "review first, ask questions later" norm that good work oft goes unrecognized. It's even more characteristic of the times renters live in - precarious times, as I write this in mid-2020, at the near-peak of COVID-19, with record unemployment and uneasy/uncertain living situations for those in the position of renting - to let great work - meaningful, empathetic, wonderful work - go unnoticed or unheralded. That would utterly inappropriate here, and I'm writing this to rectify. I encourage anyone to reach out directly to me (graham@seymourgroup.co) if specific claims need verification, but, in short - IPPM, and especially Sheryl Stans, have absolutely set the sterling standard in my mind of what one can hope for from landlords/PM people, if they're lucky - and that has not once wavered, independent of the challenges Sheryl and her team face, whether by proxy from tenants like myself amidst struggle, OR whether it's externalities outside of our mutual control. A few highlights: * *Flawless commitment to "doing what they say they'll do" -* - If Sheryl says "you'll have x by y date" - it'll be there by then, if not early. * *Modern technology and strong profiency with said technology that makes renting a breeze --* - from application to maintenance requests to just paying rent monthly - IPPM maintains a beautifully simple Buildium deployment that "just works" - and when it doesn't, they're there to help. * *An eagerness to go above and beyond* -- while somewhat vague or a little seemingly abstract, this one is simple: every time Sheryl and team spot an opportunity to delight the parties they serve, they jump at those chances and seize them with aplomb. */but, most of all.../* * *Meaningful empathy, balanced against a firm sense of fairness and equitability -- * IPPM and Sheryl seamlessly balance the interests of owners, renters, and all parties alike, judging each situation with a willingness to accept new information as it comes along, and to fashion unorthodox solutions that seem to "leave everyone happy. -- put simply, *As a tenant, /I would unequivocally recommend IPPM to any potential new renters moving to Boise, and I offer up that recommendation with equal vigor and altruism even to those in the area who might be unhappy with their current arrangements./* *To owners seeking a professional, organized, high-powered and acumen-first prop mgmt co - /look no further, by all accounts./* My only regret is only being able to leave 5 stars. That, and the bold/italics writing I did when I wrote this has turned out wonky with slashes and asterisks. :(

From the owner: Specializing in the Treasure Valley and surrounding area's, we offer Real Estate and Property…read moreManagement Needs