I booked a home for the 4th of July in McCall on March 22, only to receive a call three weeks before our vacation informing me that the property had been double-booked due to a "software glitch." What I cannot understand is how a booking issue like this wasn't discovered until three weeks before one of the busiest vacation weeks of the year. I was told that the other party would keep the reservation because they had booked first. If your system can determine who booked first, then how did this supposed glitch go unnoticed for months? The explanation simply doesn't make sense to me. The replacement properties offered were not remotely comparable to the home I originally reserved. They were older, tired-looking homes that lacked the quality, location, and appeal of the property I selected. The agent I worked with initially said he would follow up the next day with a newly available build that might be a better fit. He never did. I had to follow up myself, and the alternative he eventually sent was yet another outdated property that was nowhere near equivalent. With only three weeks until our trip, there were virtually no comparable rentals left in McCall, and the few that were available were nearly double the price. I would have expected a reputable rental company to take ownership of their mistake, work aggressively to find a truly comparable replacement, and offer a meaningful discount or compensation for the inconvenience. Instead, I was left scrambling to salvage a family vacation that had been planned for months. What disappointed me most was the lack of empathy and urgency. The agent showed very little concern for the situation or the impact it had on our family. The entire experience felt unprofessional and poorly handled from start to finish. Unfortunately, because of how this was managed, I will not use this company again and would caution others to think carefully before relying on them for an important vacation booking. read more

We were very disappointed to find the hot tub not working at our rental, despite it being listed in the top 5 selling points of the cabin on the website. Understanding that McCall Vacation Rentals is not responsible for the functioning amenities as it states on inidaho.com, I would have been satisfied had they at least let us know the hot tub was broken in advance, so we did not plan on that being a major source of entertainment while on vacation. Instead, we had to find out upon arriving at the cabin. What a disappointment! River Ridge cabin is beautiful and a great deal for the price - with a hot tub. Having a private hot tub on the deck was the entire reason we booked this cabin. When I called McCall Vacation Rentals upon arrival, to determine what happened with the hot tub, they blew me off. The claimed they had no idea what was wrong with it and that they needed to call the owners. Finally I called back - twice - to get blown off again, until someone from McCall spa came by the cabin - to tell us that the hot tub had been broken for 3 weeks! Kimmie, (not sure on name) who "helped" me at McCall Vacation Rental - never had the guts to come out and just tell me the spa was broken, or that it wasn't going to be fixed. She even had the nerve to tell me she would call me back when she knew if the hot tub would be fixed that day or not.....which of course she never did. I will never rent from McCall Vacation Rental again knowing their shady business practices to sucker people into renting their properties. Positive aspects of the rental were the cleanliness and well-stocked, very beautiful cabin. We greatly appreciated the owner's hospitality, but again, would have been more satisfied had we been treated with honesty and respect by the rental company. If you are renting from this company beware the website is probably not what you will find when you arrive. read more