Buyer beware. I had negotiated a purchase for a new Jeep with them which involved a trade. They…read moreeventually upped the trade value to make the deal happen. Signed papers, went to the bank and cut a bank check for the balance. Planned on picking up my new Jeep first thing in the morning but got a call the night before stating that they had made a mistake on one of the rebates because it required NH residency. They knew from the outset that I didn't live in NH and nothing on their promotions or any of our discussions mentioned this. They offered then, at the 11th hour, to meet me half way which coincidentally would have negated the majority of the trade increase. Sounds a bit fishy to me. I declined and moved on. I'm left having to believe that there are only two possible explanations. Either 1) they were pulling some form of a bait and switch trying to get me to up my contribution to offset the trade concession or 2) the sales staff is incompetent and doesn't understand or disclose the incentives they are offering to the customer. In either case I have lost all confidence in Bournival Jeep. I only post this to make others aware of the potential for unnecessary game playing. Don't get caught. Please consider more reputable or competent alternatives. It could save you money and aggravation.

I had an excellent experience working with McGovern Toyota of Portsmouth…read more The sales team was transparent, knowledgeable, and genuinely easy to work with. Whenever I asked a question they didn't know the answer to, they took the time to find accurate information instead of guessing. They were also open about how pricing decisions were made and worked with me to reach a deal we were both happy with. What stood out most was that they helped me find the right car for my needs rather than trying to upsell me on features I wouldn't use. I never felt pressured and left confident that I'd made the right decision. A special thank you to Cassie, Kelly, Patrick, and Katherine for all of their help! I've also trusted McGovern Toyota of Portsmouth with my vehicle's maintenance since I first started driving, and the service department has always been just as honest and helpful. They take the time to answer my questions, explain recommended repairs, and even recorded a video of a more expensive repair so I could see exactly what was going on. Whether you're buying a vehicle or having one serviced, I highly recommend McGovern Toyota of Portsmouth. Their honesty, professionalism, and customer service have earned my trust, and I look forward to continuing to do business with them!

Service department rep, Joseph, communicated by voicemail, text, phone call and in person in a very…read morerespectful, professional and "in the moment". He was 100% working with me without distractions. The verification by video, along with a detailed explanation of repairs convinced me of trusting his and McGovern's work. Thankyou Joseph.

Just learned they will not service or sell you a vehicle based on your political affiliation!…read more I've been a customer for years as well as my dad. My dad's been a friend of the owner for 25 years, bought and serviced many vehicles over the years. However, because my dad voted for "the other candidate" the NBAC refuses to work with him anymore. It's so sad and pathetic that this happened. A long friendship destroyed because of something so petty.

This was by far the best dealership experience i've ever had! Excellent guys here! gave me more…read morethan expected for an old Chrysler.

Purchased a dodge caliber from HP. The process was very simple and straightforward. Couldn't be…read morehappier with my experience and Russell was very transparent and honest. Great people down at HP!! Don't hesitate if your looking for a quality used vehicle at a great price!!

I have delt with HP Auto Sales for years. Dino the owner is very honest and will always do right…read moreby you. The cars here are not expensive ones but reliable. I know many people who purchased vehicles from them, including myself. I have never felt like he was taking advantage of me. Dino is the only person I let work on my Harley, If you are looking for a fair deal Dino and HP Auto is a great choice. It is not a fancy building, slick sales people just good ol Maine dealings.

Absolutely horrible!!!. I've never been treated so badly by a service writer or department. Do NOT…read morehave your vehicle serviced here. Its not worth the headache, they're combative, rude and could not be more difficult to do business with. Ryan was just plain nasty and has a hair across his behind.

This Dealership Customer Service Is Horrible! I had brought my Cadillac Escalade in for a recall…read moreand to have the door latch repaired under warranty! After them having the vehicle for a few days I got called it was all set and ready for pickup. I showed up the pickup the escalade around 6:20PM and was nicely helped by Jordan one of the sales people! I then noticed that my front driver side wheel was damaged and the repairs for warranty were still not fixed and the service door latch system light was still appearing! Jordan was trying to help the best he can as he saw the fresh damage on my wheel he took pictures in the parking lot of my wheel as they are aftermarket vossen forged wheels. I then called in the next morning and spoke to the service manager and he was insisting i drive the vehicle all the way back for him to just look at the wheel in which everyone already had pictures of the damage they did and you can see it rubbed against the lift! Also noted I then reached out to my warranty company and they claimed a BCM had failed and they forged my signature on the documents in which i have proof of for them to be paid prior to me picking up the vehicle! With my wife going into labor any second now I do not have the time to be able to drive back and fourth to the dealership and I just wanted it fixed correctly and not damaged I do not want my car going back to them. Forging Documents Damaging My Escalade Forged Wheels Not repairing the Issue it was dropped off I reached out as this dealership doesn't have a specific general manager or present person to help get this fixed for me other than the direct department people!

I have been to many auto repair shops in my life, but I have never been to one better than Two Sons…read moreon Rt 236. They are honest, do great work, and their price is best! Their number is (207) 439-3430

Honest, local shop. Anytime I need something done I know I can trust Two Sons to give me an honest…read morequote and do superior work - that's hard to say these days. I highly recommend them.

I purchased a van From Portsmouth Used car center. Alix was very helpful as well as the head…read moremechanic. They insured confidence in my purchase. I would purchase from them again.

They took care of my issue exactly as promised. Length of time and price estimate were dead onread more

Just ask for Fabian. He cares. He offered me a special rewards discount for four tires that the…read moreother employee did not, right when I was checking out! As a result, I return to them for any issues I have. Just work with him. Everyone else seems really nice, but Fabian just happens to take your issue seriously. As long as he is there, I will keep going there.

Fool me once, shame on you. Fool me twice...? Ouch…read more Yes, we trusted VIP Tires & Service in Portsmouth, NH a second time. We felt certain that our previous poor experience - in June 2023 - had been a fluke. This time, VIP seemed the most convenient location for what we thought would be a quick repair: My husband saw coolant leaking from the right front side of our Honda CR-V. We assumed it was a reservoir issue. Worst case, the thermostat housing might need replacement. RepairPal and at least one other car estimate site suggested that the repair, including labor, would be between $647 and $779. Of course, we hoped for less. My husband arrived at VIP in Portsmouth shortly after 8 AM; the repair bays seemed already filled. However, the VIP mechanics were able to look at the car within about an hour. They said that the problem was related to the tubing connection between the reservoir and the thermostat. The estimate at that time was less than $500; my husband recalls it being far lower, but he's not sure of the exact figure. After that, they told my husband that they were shopping around for the best price for the needed parts. Unfortunately, many of those resources were hours away from Portsmouth. At 3:35 PM, my husband email'd me that the necessary part/s had finally arrived, and they'd begun work on our car. According to the receipt, the work was concluded and our car was out at 5:24 PM. The bill came to $1197.63. Of that, the parts came to $420.63; $849.00 was for labor. That's nearly $100 per hour for every hour that my husband was in the waiting room, even when it did not appear that the car was being worked on. Maybe all of this is fair or even a great, low price for the work that was done. Neither my husband nor I have the necessary automotive background to be certain. Past labor costs were never that high. But one thing that is certain is this: We'll use sites like RepairPal in the future. They'd not only quoted us a price nearly half what VIP in Portsmouth charged us, they also gave us the name of a nearby, certified mechanic who'd honor that quote. UPDATE: Colleen C. at VIP replied promptly. Here's part of what she said, "When it comes to our pricing, we follow what's called book time or book price... Each job has an industry-set number of hours attached to it, and that's what we charge for -- not the actual time the car's in the shop. So if the repair takes our technician longer, you're not charged more. And if it takes less time, you're still only paying that fair, consistent rate. You're never billed for time your vehicle isn't being worked on." That's a contradiction in itself. On one hand, she says, "Each job has an industry-set number of hours attached to it, and that's what we charge for -- not the actual time the car's in the shop." But then she says, "You're never billed for time your vehicle isn't being worked on." (And yes, I noted the EM-dash in Colleen's reply; it's often a red flag indicating an AI response.) As I said in my initial review, it appeared that VIP had called around, looking for parts necessary to repair our car. They weren't able to work on our car until late in the day. That's fine. However, the actual car repairs seemed to take about two hours. But let's say that VIP _had_ actually been working on our car every hour it had been in the shop... almost nine hours. The $849 labor fee meant a labor charge of nearly $100 per hour. To us, that seems stunning. Worse, it's far longer than our vehicle was worked on. Even if we say that it took VIP an hour to diagnose the issue, plus an hour to find a shop with the necessary parts, and then two hours to make the repair... that's four hours, adding up to $200/hour in labor charges. That labor charge is why we won't trust VIP again. The numbers just don't add up, nor does their explanation. UPDATE #2: By sheer coincidence, we were at the post office when a VIP staff member, Favian, was there. He explained quite a bit, including the extra work that had increased the cost of our repairs. So, I have - with some uneasiness - changed my review to 2 stars. Favian also explained that VIP's standard labor charges are $170/hour. That's stunning. Our regular mechanic in Orlando, Florida, doesn't charge anything close to that. UPDATE #3: We discovered that the hood release had been broken while our car was at VIP. Now, to check the oil level, etc., we have to push our fingers under the hood and find the latch to open it. So, this review is - once again - one star. My husband and I are still unhappy that we were given an estimate of less than $500 for the repair, and then - with no warning - given a bill of over $1100. For that reason, plus our 2023 experience at that same VIP location, we will not return to that shop.