If I could give 0 stars I would. Tried to get an emergency appointment for my friend today with extreme problems with self harm and suicidal thoughts. The first emergency appointment they can give is 5pm. Asked if I should take him to the hospital or try NHS24 instead and told no, I have to go via the GP, WHO WONT SEE HIM FOR 5 HOURS. Triage nurse was very rude, my skills and experience have been ignored. I have been patronized and treated inhumanely.
All my friend needed was the correct amount of anti-anxiety medication to get through until he goes to residential care in 3 days time where they can then provide the medication they need, and they can't even do that. I was provided more of the exact same medication for anxiety for a 1 hour flight 6 months ago, than he has been provided.
I now am having panic and anxiety after being treated so badly for trying to get my friend the help hes paid his taxes for years for and is entitled to. I have no idea how I'm going to get my friend through the next four hours and I'm scared he's going to be yet another NHS failure statistic and he might hurt himself so bad that he dies. Sorry for the rant. Will end this not even mentioning the full story behind how my friend has been allowed by this surgery to get to this state over the last 4 years when he's asked for help over and over again.
DO NOT RISK YOUR HEALTH BY USING THIS SURGERY. DON'T ONLY TRUST ME, READ THE OTHER REVIEWS. I am pursuing a complaint via the NHS complaints commission and will update. read more