So basically let's start with the fact that their residents have ZERO respect for their neighbors…read moreand the property. People leave their garbage strung down the halls and in the stairwells which makes it smell genuinely horrible. And that's just the beginning of the extremely unprofessional and traumatic experience my family had at Terrace at Mount Scott. The worst part of it all, is that they ILLEGALLY removed and evicted my family. No 30 day notice. No proper communication. THEY DID NOTHING THEY ARE REQUIRED TO DO! The day they said we were evicted, they decided it would be a good idea to bring 5+ police officers, a sheriff & 2 undercover cops to our our apartment with full on swat shields and guns, which had only my 11 year old daughter home at the time. The officers put their hands on my daughter and wouldn't allow her to collect any of her or our belongings. About a week or 2 after being made forcibly homeless they emailed asking what date worked for us to come get our stuff, and we responded with the first of june. They then emailed back saying that wasn't gonna work for them, then proceeded to dispose of everything we owned. Keep in mind. This was all within 2 weeks of us being evicted, meaning THEY DID NOT GIVE US THE 30 DAYS THAT WE LEGALLY HAD TO COLLECT OUR BELONGINGS. This is called unlawful removal and is ILLEGAL. They also disposed of me and my husbands tote that was filled with extremely important legal documents and other paperwork, and they only gave us 1 out of the 6 social security cards I had all kept in one spot. Kinda suspicious if you ask me. I would NEVER recommend living here to anyone because apparently they think it's okay to operate Illegally and puts family's out on the street with basically none of their belongings all while their manager whose name is bailey, was claiming that the last thing she wanted was for anyone to become homeless. I will most definitely be taking a majority of the staff to court, ESPECIALLY their management.

I've lived her almost a year and I couldn't be happier. The view is amazing and the apartment is…read morespacious. The manager, Lana, is very friendly and knowledgeable. I plan on staying for a very long time.

Been living here for about two years now, I wouldn't recommend it AT ALL. These apartments are very…read moreold, they have mold. they will let your neighbors stomp/bang on your ceiling from 12am-3am. I wouldn't recommend this to my worst enemy. The management needs to do better. They will let new neighbors come in and disturb the peace. They will not listen to you even if you have reported the disturbance many times/first. DO NOT MOVE HERE.

Beware of Loud Upstairs Neighbors and Unresponsive Management…read more I moved in November 2024 and immediately regretted it because of the constant stomping, banging, and heavy footsteps from the tenants upstairs. It's so loud it feels like living beneath elephants. Since then, I've emailed management multiple times with recordings and even provided a police incident number after calling in a late-night noise complaint. Their only response has been, "We'll ask them to keep it down." Nothing has ever improved. My most recent email wasn't even acknowledged. Because of this, I have never had a quiet evening after work or a peaceful day off. The noise is relentless, and I now dread being home. It feels retaliatory at this point, and the lack of response from management only makes it worse. If you value peace, quiet, and responsive management, I strongly recommend looking elsewhere. Living here has only increased my anxiety, stress, and PTSD symptoms. The quality of life here is significantly reduced.

There are some really good things about this complex. Central location, quietish neighborhood, nice…read morefloorplans, quick maintenance staff. The manager's family owns the complex, as well as GMC, and the team will at least be friendly to your face when you're in their office. Reactive dogs are a problem here, but that's life in most cities. Be cautious if you own a small dog like I do. I've had some scary run-ins with out of control large breeds on the premises in the last year. Really the biggest issue here is communication. You typically only find out about major problems if you happen to notice first responders here or your neighbors talk amongst themselves. We have had a host of breakins, inside and outside the building, as another reviewer mentioned. Management will typically only mention break ins being an issue very rarely. They don't tell us how often they're happening, but we know because we know our neighbors. We also had a massive flood due to a pipe break in the neighboring building, and many were evacuated. We only were told what happened by the fire crew. Several people were displaced, and the fire crew told us they had turned off the fire sprinkler water sources, so not to be reliant on them going off in the event of a fire. Management never said a thing to any of us about what happened, how long those sprinklers would be off (and in which buildings), and if we needed to worry about other pipes. The lack of communication is scary, and we hope they'll consider changing the policy of just keeping quiet in the future. Your residents talk to each other and it would be great if we all knew that you were keeping us in the loop. I understand keeping up appearances, but sometimes so many people are being affected that your silence just adds unnecessary stress.

My partner and I were in love with the apartment and were extremely excited to tour the units…read moreavailable and were ready to submit an application the same day of touring. We talked to the leasing agent two days prior to going in for our scheduled tour and when we got in, we were told all of the available units had been leased already. Which, it's a great place but every last unit was leased within two days one bedrooms and two bedrooms included? Fine. Not a huge deal. But the leasing agent in person told us that she had emailed us about it and we both checked our emails and had not received an email regarding no availability. Not even covering the snarky attitude she had, a simple phone call would have worked great, or actually sending an email. What also threw us off, was none of the employees were wearing a mask inside, when all around the outside of the buildings there were signs stating to wear a mask indoors? With a mask mandate still in effect, it would seem logical to wear one, especially when a renter comes in the building at a minimum.

Perfect place for family! I always felt safe and comfortable leaving to work while my kids and wife…read morestayed at home. On top of that the community is well taken care of and managed by Aaron the property manager. I would recommend this for a new family, retirees, and even young adults! They have great facilities! Great view as well. Thanks Altamont team and Aaron!

It's heart-wrenching, reflecting on this dream-turned-nightmare. It ended with gaslighting by the…read moremanager, Aaron, during the last few months, his undermining verbal agreements/information provided by staff, and excessive overcharges after move-out (SEE PART 2). This resulted in unnecessary distress and trauma that prevents me from ever returning to Altamont. I am posting this review months later as I feared further retaliation. Part 1: I moved in December 2022 to a spacious 1 bedroom for $1425/month, wonderful amenities (jacuzzi, pool, club lounge with coffee and tea, basketball court, walking trail) and supportive staff that felt like family (Hunter, Abbie, Kelsey, maintenance staff). It was amazing, except my car was towed without my knowledge as working from home (accidentally parked in a handicap spot on a rainy night next to my poorly marked spot). A few days later, it cost $700 cash to reclaim my car from River City Towing; Kelsey assisted with a $100 discount, a $50 gift card, and improved procedures notifying residents to move their vehicle before it is towed. Part 2: Around April 2023, I upgraded to a beautiful 2 bedroom with my boyfriend and his kids. Altamont was the best place I'd ever lived, until the gaslighting by Aaron before move-out. 1. "Invalid" notice to vacate: March 14, I emailed Altamont my notice to move out by the lease expiration on May 9 (more than 30 days before the end of the lease) and informed them my roommate already moved out and gave me the keys to return. Aaron later deemed my notice "invalid" since my roommate was "not copied on the email, " and he threatened to charge for breaking the lease early. When my ex-roommate emailed Aaron, verifying my previously emailed notice to vacate. Aaron responded "you did not let us know that you had moved in writing so we would have no way of knowing if what Kristen said was valid." More gaslighting. After many emails requesting that Aaron honor my initial notice to move out in good faith, he reluctantly agreed to "put the move-out date as a courtesy on May 9th." 2. Prorated rent refund: May 7, Abbie confirmed I could get a prorated rent refund if I turn in the keys early before May 9 so I rushed to clean and vacate the apartment that same day. If not, I could have taken my time and washed my clothes. However, when I inquired when the prorated refund would be issued, Aaron emailed "Dropping off keys early does not relinquish rent responsibility. We apologize if you were under the impression of something different yesterday. We have made no assurances in writing that we would stop rent earlier than May 9th and at no time until late April were we fully aware of the intentions of ALL parties regarding this home. Further, our decision to forego the full 30-day notice requirement was done as a courtesy and we opted to only charge you through the lease end date." Again, gaslighting. Abbie apologized for the hassle, any miscommunication as agreements should be made by the manager, and she assured that she would ask about the refund again or at least some credit to make it right. The prorated refund was issued on my move out statement thanks to Abbie. 3. Excessive move-out charges: After factoring in my deposit ($500.00), I was additionally charged $1,080.79 for damages/repairs in a retaliatory manner. E.g., I found mold in the bedrooms wall corners after moving the beds and submitted a work order before moving out, but Altamont charged it as "pet spray" requiring carpet and baseboard replacements; although I have 2 female cats, it did not smell like urine, and maintenance staff confirmed they've seen mold behind beds without adequate ventilation. I've never been charged upon move-out before. I only expected to be charged for the carpet scratched by my cat when she accidentally locked herself in the bedroom, but was shocked by the extra expenses! **After extensive hassles with Aaron plus the stress of moving and many life transitions, I was too exhausted to further advocate for myself. I paid the excessive charges to be rid of this burden and never look back-- except to warn you of this experience that no tenant should endure.** Part 3: Other concerns: January 2024, my bike and another bike tire was stolen from the rack between buildings. Despite being a "gated community," the front gate remained open for months due to ice damage. Jacuzzi was often out of order. Limited parking.

If you have a family, value your safety, or expect management to uphold the lease agreement, do not…read moremove here. I've lived at Scott Mountain by the Brook for over 10years, and in the past year new management has stepped in and in the last year, I've experienced nonstop noise during quiet hours, violence, and criminal behavior from the apartment below mine. I've submitted dozens of complaints and Ring recordings to management -- including video of domestic violence, drug use, prostitution, guns being pulled on people, my life being threatened on more than one occasion and open alcohol in vehicles. I've even submitted recordings of people pulling guns, threatening my life, and people committing violent acts -- and management has done absolutely nothing. Most of the time they don't respond, or they make excuses, saying "Portland is a tenant-friendly city" -- as if that justifies ignoring my rights as a tenant. The leasing office claims they enforce quiet hours, don't tolerate drugs or crime, and care about community safety -- but that's completely false. I've sent them undeniable proof of ongoing criminal activity, sometimes multiple times a week, for over a year, and the tenants responsible are still here. Oregon law (ORS § 90.322) gives tenants the right to quiet enjoyment, and Scott Mountain has completely failed to uphold this. If you're looking for a safe, quiet, and professionally managed community, this is not the place. What I've experienced here is nothing short of neglect by management, and I now have no choice but to consider legal action. Do your homework before signing a lease here. A pretty landscape can't make up for feeling unsafe in your own home every day and night.

Where does one begin when the list is painfully long. It started off good, the first few months…read more This review would be negative stars if that were possible. The stress, and inconvenience of living here is too much. I thought with each new property manager things would improve. Nope. Moving is expensive, and I remained hopeful. I'm leaving as soon as my current lease is up, since there is no negotiating otherwise. In the almost 3 years of living at this property, we have had no less than 6 different maintenance staff, and almost as many office staff & property mangers. Requests for maintenance take 2-8 weeks even if it's something urgent like (hardwired) smoke detectors beeping constantly at all hours. I've had electrical issues repeatedly & they don't seem to mind that only one of the outlets in my entire kitchen work properly. They just say sorry we are short staffed. Right, for 3 years. Whenever they do get around to fixing anything it's shoddy, and usually a repeat thing because it wasn't done correctly. The last time maintenance was here, he couldn't manage a bath fan replacement without 3 trips to get stuff - never mind this was the 4th time we'd requested it be fixed. The property got an exterior facelift, great. How about fixing the issues like the windows that mold inside EVERY year. Keep them open just a crack for circulation and your heat bill will be OUTRAGEOUS. The way they bill for water sewer is completely insane & it creeps up monthly. There is constant dog waste & garbage everywhere & no porter on the property. They do raise the rent every year, but there have been no real improvements at all. This is the only Oregon property they have, and it SHOWS. The cost to value is criminal. A young man was shot and died right outside my building, there are car break ins frequently. The patrol is completely useless. The reviews on their website are filtered and chosen, don't be fooled. Do your research. One of the managers they had called and emailed me so many times it was harassment asking me to leave a review, well, here it is. You got what you wanted. I was going to wait until I moved out to do a review, but I'm stuck here it's awful and I'm being ignored, even after hand delivering a letter directly to the manager. It was a bad decision to live here. I've worked in property management & can understand the challenges. I gave so much time and a lot of grace. I'm done being ignored.

I have lived here for over a year, and I really like it. The front office people are very helpful…read moreand friendly. If ever I had an issue getting something repaired in my apartment they have been very prompt and thorough. I renewed my lease for another year because I like here so much. It's very family friendly and clean. Most of the apartments have all been renovated and upgraded. It's very beautiful now. I always get compliments on my place, and friends of mine are interested in renting here.

This is the worst property you could ever live in. They don't take care of their tenants and they…read moreleave dog poop everywhere. Does not follow basic human values. DO NOT MOVE HERE!

Nice apartments at a reasonable cost. Neat and tidy yards. Kept up well. Maintance man has his game…read moreon. Always there for you when you need him. Great view from my patio. I would and have recommended this apartment complex.

We lived in our unit for 3 years. When we moved in, they told us they could have replaced the…read morecarpets but decided they were OK and had normal wear and tear. We just moved out to last month and received notice in the mail that the carpets were replaced due to pet urine smell... we have no pets. Overall living there was fine for the price it was when we moved in. The apartment was generally fine when we arrived but the mold in the window sills had been painted over which caused a constant struggle of cleaning the mold off the window as well as the windows did not close all of the way, when we brought this to the attention of management they told us to close the uncloseable windows and keep them clean- offering no other way of killing the mold. A month after moving out my chronic headaches are gone. The showers turn pink due to likely old pipes and require bi weekly cleaning to maintain. The landscaping is well maintained. Maintenance team has always been very helpful. Even with frequent changes in management within our 3 year stay. Management generally answers their emails but often doesn't know who you are. The pool is nice but the "gym" could use some updating as rent prices continue to increase. For the time being it was a good place for us to live but we felt we could get more for our money as rent became comparable with other places that offered more/better amenities and less busy neighborhoods.

I have a pit bull, which probably already tells you most of what you need to know. I got her as a…read more9 month old puppy, and she immediately made short shrift of my entire, 25-year-old (pretty rotted) perimeter fence. Not a small job, and an emergency one, because she LOVED running around the neighbors' yards. Lucian and his Dad braved the elements on extremely short notice, and built an entire new fence (mostly in the rain) for a great price. They gave me lots of upgrades, like unknotted wood, and thicker footers, and were incredibly fast and efficient. Its beautiful. That should have been enough, but - no - then my about six months later my back neighbors got their own Bernadoodle puppy, and the two dogs decided they didn't want a fence, so my pitty figured out how to pound her head against the boards until they bowed, then get her jaws on the wood, and tear through it. Lucian agreed that metal roof panels attached to the back fence would probably work (either that or an electric cattle fence), so he and his son came back out with the panels, cut them to fit, and spent a day attaching them, which - it turns out - is not as easy as it sounds. Again, quick service and excellent value. This family business, NW Modern, is fantastic, and I highly recommend them. And yes - it appears the metal roof panels are working!

NW Modern replaced an 80 foot section of fence for us. We are extremely pleased with the results…read more The price was reasonable, work was completed quickly, and the quality of the work outstanding. This is a small, local family business and we highly recommend them!

Apartments are clean and nice. Property stays clean and quiet. Property management is very nice and…read morealways helpful. Definitely recommend.

My roommate and I have had to deal with noisey upstairs neighbors over the last year. We made…read moreformal complaints (three times over the last year) about the noise and nothing changed. So I started knocking on the wall when they were being noisey because management did nothing to make our neighbors quiet down a bit. The neighbors complained about the knocking and we were issued a notice for cause from the management immediately that contained outright false statements from our trashy upstairs neighbors. The notice was issued without any regard to our previous noise complaints and we were never questioned about the situation proir to being issued the notice. This is an example of horrible management. Also cars remain in visitor parking spaces for months, unmoved. There is trash and cigarette butts all over the grounds. And the rent has increased 1% each of the five years we have lived here. We will definitely be moving outta here when our current lease is up. Finally, the management acts nice but do not follow up that act with actual nice actions.