Renter beware. This place is a friggin money pump. It exists to find ways to pump money out of your…read morewallet after charging you rent for such things as 'valet garbage'. Who ever heard of valet garbage? We stayed here for several months while remodeling our home close by in Charbonneau and while convienient it is very run down. Just take a look around at the deferred mtce, broken light fixtures...etc. The owners are only interested in how much they can bill you. No one in the office when it is open can resolve any problem. When we moved in the unit was dirty and needed repair. We left it in better condition than we found it yet were charged for 'spiff cleaning' along with a bunch of other charges that yet again no one could explain. The units are old, beat-up and it is clear the owners only want what's in your wallet. Renter beware!!! Everything is an 'add-on' charge! Don't get us started on parking which is non-existant...

Love the people in office and very caring. Always on top of questions and or needs. Beautiful…read moreapartments with ponds and fountains and ducks.

Terrene at the Grove used to feel much better managed. The previous manager, office staff, and…read moreonsite maintenance team were professional and easy to work with. Since the new community manager took over, the experience has become noticeably more adversarial. The issue that pushed me to write this review is the way management has singled me out over having a plastic water bottle and basic swim gear near the pool while I lap swim. I had been lap swimming for about three weeks before receiving the first email about this, and I was later warned that continued noncompliance could result in suspension of pool privileges and even lease violations. This is over a water bottle during lap swimming. The selective enforcement is especially frustrating because the pool area has had far more obvious issues. I have personally found items in the pool that had to be removed before I could swim, and the pool area is frequently used by unsupervised kids and teenagers, including people who do not appear to live at the property. I have also seen food and drinks around the pool and hot tub area, including alcohol. Yet I am the one being repeatedly threatened over a water bottle during morning or lunch lap swimming, often when I am the only person at the pool. Meanwhile, there have been much more serious property issues that deserved faster attention. The pool was recently closed after the water turned grey, and management stated that the monitoring system was not functioning properly. A staircase near my building crumbled underfoot and remained taped off and unusable for over a month before finally being replaced. I have also reported broken window seals causing moisture and mold concerns in my apartment; only after escalation to the parent company did it seem like these issues started receiving meaningful movement. I understand that apartment communities have rules and that pool regulations matter. But good property management requires judgment, consistency, priorities, and professionalism. Focusing aggressively on a resident's water bottle during lap swim while larger maintenance, safety, and habitability issues sit unresolved is not good management. The onsite maintenance crew and some office staff have historically been great. My criticism is directed at the current management approach, which has made the property feel less responsive, less reasonable, and less resident-friendly.

Management never answers the phone. I've been here 3 years I see people always in the office but…read morenever answering the phones. Very hard to work with when you have issues or questions about things.

Hathaway Court is the best apartment community that I've lived in. It's a very dog-friendly…read morecommunity with walking paths all throughout, these paths are also well lit at night. The office staff and maintenance staff are so great to work with; very courteous, helpful and knowledgeable. There are so many things close by; in addition to the on-site park, there are a couple of big parks up the street, various restaurants to choose from in the area, shopping, easy access to I5, great back roads to use. I'm so happy I chose to move here. I love it!

I've only lived at Hathaway going on a couple of months as of yet so this review may be a little…read morepremature. So far, I really like it for the most part. The Good: The area is nice. Wilsonville is just big enough to have most things you need nearby without having to deal with the freeway. The apartments have a lot of trees next to the building which I like. They provide some nice shade in the summer as well as some privacy. The office staff are very friendly and helpful. I haven't had any major issues they've needed to help me with. I did get an Amazon package that didn't show up and the office staff went way out of their way to help me get the issue resolved even though it wasn't their doing. I called once about an outside light burned out and it was fixed within the hour. The Bad: This complex is owned and operated by CTL Management which also owns the complex I just moved out of. I don't care much for CTL due to my previous experiences with them so was hesitant to rent here. There are quite a few families that live here with kids which can occasionally be noisy. Wilsonville road is next to the complex so you get some traffic noise during the day but it seems to calm down later in the evenings. So as far as I'm concerned, this seems to be a decent place to live.

We have lived here about a year and I can honestly tell you it has been the best place to raise a…read morefamily. You got good people here they very prompt and getting work orders done and fixing things that need to be fixed and this is a very safe place to raise your family and be outside and walk your dog if you have it or take a walk with your kids it's a very safe place and I can't think diligent mean enough for kindness and their professionalism and how they've maintained their properties here and it's just and how they have treated us as I really I really appreciate them. I can't thank Village at Main Street enough for all that they do!

If I could give it less than one star. These places need to be condemned. Black mold. When trying…read moreto leave these apartments beware and be ready to for them to try and get more from you. Even when you already paid them and cleaned the apartment. They will rip up one carpet and make you replace all of them.

I have lived her for nearly fours years and now under new Corporate ownership. My experience has…read morebeen very different than that of the person with the negative experience. I am moving out of state or I would remain here. I have had a good experience and felt safe. In my area it is very quiet, and I personally have not experienced any crime with one exception, a a mail box theft at the mail bldg. The building I live in has good neighbors, many with dogs like myself, who are responsible. The office staff and maintenance, have been friendly and attentive to my requests. They are hard to reach at times, but always call back by the end of the day. My maintenance requests have been taken care of in a reasonable time. My only complaint is since the new ownership the annual rates of rental increase are much higher than previous raises. As a single senior it is hard on the budget. The grounds in general are kept up, but i would like more attention to plantings. shrubs and ground cover surrounding the apt. buildings. The new corporate owners have been upgrading the complex for nearly a year, putting on new roofing. new siding and insulation, windows when necessary and addressing the mold issues. I have not had mold or leaky windows in my apt, only the normal sweating from our wet winters requiring periodic wiping of seals to prevent mold. Jeanne G

Do you like black mold in every single corner of your apartment?…read more Do you like complaining about mold growth in your apartment (even though you keep your apartment as clean as you can and have a dehumidifier running 24/7) just for maintenance to paint over the mold and walk out like they solved an issue? Do you like being forced to pay for a Valet trash service that doesn't pick up your trash consistently even though you've followed all their rules on when to put trash out and not make the trash bag too heavy? Do you enjoy having management tell you that there's nothing they can do to solve the valet trash issue and that they can't give you any refund for a service you are forced to pay for that isn't being provided? Do you like unresponsive apartment staff? Do you like being told during your tour that they would replace old carpet that smelled of cat pee only for them to not replace it & 2 weeks later the current management company disappears with no notice and no trace of your request for new carpeting? Do you like management companies changing 3 different times within 2 years with no communication given to residents? Do you like that every single square inch of grass is covered in dog poop? Do you like that when you move out and receive your final statement it's charges totaling over $2000 when in reality you're owed a refund, but their accounting department added random charges to the end of your statement as "final move out expenses"?

We love our Portera home! The sun deck is wonderful, the amenities are exceptional and the spirit…read moreof this community remains even through Covid quarantine times. So eager to celebrate living in this beautiful building with other 'better-than-55-ers'!

My first review of Portera has been well received. Please feel free to read that and add the…read morefollowing: Time has passed and here I am again. I cannot put into more adequate words how comfortable I am here. I feel safe and sheltered. The neighborhood and apartment neighbors are friendly and caring. I have privacy when I need it. Maintenance is swift and responsive. Amenities are kept in good order. Portera is well situated for health care and shopping convenience. If an over-55, independent-living accommodation is for you, this is a fine place to live.

TL;DR - * nasty, absentee manager…read more* no background checks on employees (you'll want to see those details below) * constantly up in your business * never get dates right for inspections except fire alarms (not an exaggeration) * buildings are filthy * always trying--or just going ahead with--signing you up for add-on 'services' * told that employees are not favoured over tenants (totally untrue) * AI assistant is sooo bad * Ad-copy is lies: there is no retail within any walking distance The manager Abby is worse than useless. She's never there, doesn't keep appointments, and doesn't respond to calls or email. The ONE response we did receive was rude, insulting, and inaccurate! They do not do background checks on their employees. We're not in the habit of snooping on our neighbours. After getting screamed and cursed at for taking out recyclables (?!), and having had dealt with music so loud we could Shazam it in any room for over six months (with, once again, worse than no help from the office), however, we used our OSINT skills to advantage. The loud neighbours in question were an older couple, one half of which was head of maintenance who uses an alias, has been nailed for burglary, and something much worse I won't mention here. Oh yes, and their frequent domestic disputes were lots of fun--nearly had to call the police. Positives: Beautiful nature park nearby, excellent espresso at the Great Scot cart (Erik is the best).

Abby, Tatiana, and Christopher have been supportive, proactive and knowledgeable through my 11…read moremonths living here. They respond to my concerns regarding safety and peace. My only hesitation when I moved in was my perception of the space in the apartment: I'm fairly certain that the square footage includes balcony space, which has never been done in my previous residences.

I've lived here for many years but the past year has been bullshit. The website has issues so…read moretrying to get a new lease signed never happened. Then new management took over in April & they are a joke. I've been waiting a month to have 2 things repaired & I'm still waiting. I can't afford to move so I'm stuck. Pisses me off.

This place has the worst property management, if you want to renew your lease expect at least an 8%…read moreincrease which usually is about $200 more a month. The place is falling apart and we have given up on maintenance doing anything to fix anything so we just do it ourselves because they're incompetent. Half the buildings smell like weed which is so nice to smell at night (sarcastic). Better yet, good look finding parking if you have more than one car because most residents have more than 3 and you're only allotted 1 reserved spot which is tiny and you can't back into it which you're not allowed to yet it's the only logical way to park.