If you enjoy predatory management practices with a failure to communicate, old, overpriced and…read morebug-infested units then Autumn Hall is the place for you. This complex is priced at the upper echelon of apartments in Wilmington, however the units are old and outdated masked by well-kept amenities and pretty landscaping as you drive in. On top of this, the management is predatory and fails to communicate effectively and sometimes even at all with their tenants. On day one living here we found over 15 German cockroaches that had completely infested the apartment. It was not in a clean condition and smelled of dirt/bugs as well. Management did respond by placing traps and apologizing, however we would go on to kill numerous roaches daily throughout the entirety of the lease. Our apartment was full of other bugs too like "rolly pollys", beetles, spiders and other insects until the winter cold hit. There were a few damages around the unit as well right when we moved in as well as an odor of dirt. Luckily we recorded these things or we would've been paying to replace them at the end of our lease. Perhaps the worst part of the experience is the communication from the office staff. As our lease neared our end date, I noticed high upcoming charges on our account statement. I reached out multiple times via email/phone calls and was completely ignored. After more than a week passed, I finally did some digging of my own and realized on the lease there is a required "60 days written notice" that you need to give before your lease end date or you are automatically enrolled on a monthly lease and your rent doubles. We were still 30 days out from our move-out date, but those days had already been added onto our lease at twice the rent rate. I instantly went in-person to deliver our notice so we wouldn't be charged for anything else and finally spoke to someone. They offered no apology, possible resolutions and a bare minimum explanation of the situation. The "notice" they had given had come months prior in an email similar to ones that are sent weekly with a misleading subject line containing one sentence at the bottom explaining what would happen. This entire ordeal was an extremely predatory way to make thousands of extra money off of us and the lack of communication was the biggest issue here only proving that. I understand the notice is in the lease, but as a property manager it is your responsibility to respond to your tenants and communicate to them- it is the bare minimum. Following this incident, I again followed up via email/phone calls politely asking if there was anything that could be done. I was again ignored for over a week until one of the property managers finally mustered up the confidence to write a short, AI-generated email response back to me. If you are going to take extra thousands from your tenants at least have the decency to return a phone call and have a conversation. As I write this I am still being ignored while asking about the process to receive our deposit. Communication and a clean living space are the bare minimum tasks- Headwaters cannot provide either. Do not live here unless you enjoy overpaying for an outdated, bug infested apartment that has an office staff that is scared to communicate with their tenants.

I moved into headwaters at Autumn Hall over a year ago with my 2 dogs and I am so impressed with…read morethis beautiful community. My condo is beautiful, very spacious and updated. the grounds are very well kept and the resort style pool is absolutely beautiful!! The clubhouse has an internet bar with refreshments as well as a pool table. Need a workout, look no further for tucked inside the clubhouse is a gym with updated equipment. Whether your taking a stroll along the paths overlooking beautiful lakes or simply relaxing on one of several hammocks you will enjoy the serenity and peace of this community. Let's not forget the dogs, the dog park is a happy place for my dogs as well. I have met so many wonderful people who I now call friends. I have found this to be the ideal place to call home, tucked away but yet close to everything including Wrightsville beach, shopping and downtown Wilmington. Living here is like being on a permanent vacation!!

Have lived here for a few years now. I've had some issues in the past with maintenance mainly but…read morethe new maintenance crew is awesome! Ethan was very prompt and attentive with our recent maintenance requests. Past maintenance crew would brush us off and do things halfway... I am glad to see the staff here is taking our reviews seriously and improving tremendously! Thank you for taking care of your residents.

I have lived here going on 3 years! I really don't have anything negative to say! The staff really…read morehelped me out after I was displaced by Hurricane Florence! Helping me find a place as quickly as possible and they kept me informed! The area is very nice, and my neighbors are the best!!! I'm appreciative for the community events and being so close to everything in the area!

i love living here, there super pet friendly. the office is always very helpful when neededread more

I've been extremely disappointed living here. I'm a current, paying resident and recently had my…read morecar towed over an "updated sticker" issue. It cost me $180 to get it back, which is ridiculous considering I live here and pay rent on time. On top of that, there have been ongoing issues with bugs and cockroaches, which clearly aren't being handled properly. When my water heater broke, I went three full days without hot water -- not acceptable by any standard. They also push their internet and cable package on residents, even if you don't want or need it, which feels forced and unnecessary. To make things worse, the staff hasn't been very friendly or helpful when dealing with any of these issues. Overall, this has been a very frustrating experience. In my opinion, this is not a good place to live and I would not recommend it.

We have lived here for 2 years and absolutely love it here! Our apartment is perfect and the…read morelandscaping outside is beautiful...magnolias, gardenias, roses...Every day there's another pretty thing to see! It is like paradise! Collin Murray is like a dream come true leasing agent ..He is so very professional and personable. He always has a smile on his face and never ever says no! He is the kind of person that makes your entire day feel better! He really does make our world a better place! You will love it here...the gym, the pool, the game room, the events that we have all shared! You will love your apartment...you will feel at home....cozy and part of a caring community!..

Just love my apartment. The layout is better than ones I had seen in my search. Location can't be…read morebeat. Jump onto Independence Blvd and it is easy to get to most places. Maintenance has been great but I think they are overworked. Would love to see the walkways cleaned as some residents who do not follow the rules have stained the concrete with bags of garbage. We do have door pick up but the trash center is also a short walk away. Landscaping has done a nice job. Morning walks are pleasant and having the Pointe so close is a big perk. It would be nice is residents were a bit more respectful of dogs not barking and keeping quieter in general, but I suppose all apartment living is like this. I heard that they might be building townhouses as well in the future. Would love to see what they will be like.

A great location in wilmington with luxury finishes like built in mud room entry, built in shelving…read morein some apartments, nice backsplash in beautiful kitchens, and great features like a huge pool and rentable conference room. Id recommend taking a peak at both phases of the property here with tons to offer.

Be vigilant before choosing this place. I'll tell you this. You can hear people sneezing next, and…read moreabove you. Paper thin walls. Awful management. They do not and will not address any issues here. I have the craziest neighbor upstairs who's out for revenge because I reported her. Now she stomps around all hours of the day and night. Vacuums Up to 4 times a day. Someone in my building is locking their small dog in the closet so they're not disturbed. Yet it's barking all hours of the night, into early am. And now my wonderful upstairs neighbor Hears me let my dog out on the deck as I always do in the am. And she dumps a gallon of some kind of liquid on her. I'm so over this place! And all they say is "without proof." bla bla bla ... They can't do anything. It's apartment living ..." Ok. I've been sick since I've moved in here. I've called about the black Sludge". Coming out of my sink. Exactly what is this Disgusting black crud? They told me to just wipe it off once in a while. Along with the newfound issue of the pipes banging every hour or so, that I thought were mice at first. I have no idea. Neither do they. Nor do I care anymore.. yesterday was the second time I was approached by a strange person. Who dosent live here walking a massive King Corso Dog. I was on the phone walking my dog. I simply steped off the sidewalk. As I noticed his dog acting aggressively already towards mine. My dog never looked his way. He started yelling at me that my dog is AGGRESSIVE. And continued yelling... I just kept walking. My friend heard this entire CRAZY thing go on. . I've never seen this person on this property before. yet this is the second time this happened. Except it was a different guy who lives in the condos. Who strolls through here like he owns it. My dog Is NOT aggressive in any way! I guess there is something in the water !!

The property management at Leland Station is great! Tre White and his assistant are very…read moreresponsive. They both live in the neighborhood so there is never a moment when they're unavailable. They take pride in keeping the property clean and updated. I understand the other review because when I moved in three years ago it was under a different management company. They had one property manager that worked part time. They expected them to work at Leland Station and Waterleigh. There was hardly anyone there at all. Rest assured they have done a complete 360 since then! This management company isn't going anywhere either, unlike the one before where they just planned to sale it off. Maintenance requests are taken care of immediately and the apartments are in excellent condition. The apartments are more like townhomes and are honestly the best value for the area, as all apartments have a garage that can be used for storage. The closets are HUGE and also the bathrooms. The price point is the same for apartments without a garage. This is the best value for your money and an ideal location for being in between relocating and looking for a home to buy. It's conveniently located next to a lot of shopping and Harris teeter is literally right next door. I often walked to shop despite having a car just to get some exercise. It was also great for my toddler to have a place to ride his power wheels since there's a trail around the property. I cannot recommend Leland Station enough. They were wonderful in the end!

Worst property management I have ever dealt with. Way too expensive for the area. The gym is…read moresmaller then a shoe box. I would recommend staying away, look around the area. there are much better properties for a lot less. Stay away.

Just a wonderful place to live - The office managers are super nice and helpful-The complex is…read moreimmaculate! - The maintenance is spot on coming anytime you call or let the office know you need them for anything . Parking is very easy - I mean the amenities are great too..Always offering fun activities which are free for the residents. Last weekend a Pool party with hot dogs lots of cold drinks and live music. i have been very here everyone is so nice .

We moved out and were told our bill was settled. A month goes by and we got an email from a…read morecollection agency. I got the receipt of the bill and Hawthorne had tacked on tons of late fees. We checked our account with them and it was at 0$ and were never notified by email or a phone call that we owed them anymore money. We have tried contacting them 10-15 times over the past week with them finally picking up the phone once telling us they would call us back and they never did. We got their "courtesy officer" on the phone and he told us he couldn't help us and then hung up. Maybe the most unprofessional situation I've ever dealt with regarding an apartment complex.

I have been living af Cityblock now since 2023. Since then the place has only continued to gef…read morebetter. Since Mari has taken over, she has brought tbe community here together stronger then ever before. Highly recommend cityblock if your looking for a new apartment downtown. -George B

This is by far the best place to call home. I am retired and put a lot of my decision on safety…read more The Manager and staff are just the best. Great chonce!