The folks at the counter are very nice, and the place is clean and as advertised. But the rate you…read morepay is not the rate you stay with. The predatory practice is they advertise a 'web rate' which is reasonable. Two months in the rate increased 74% from $61 to $109 with 4 days of notice. Apparently this is very common practice with Extra Space - beware and do some homework. Very disappointed.

The whole process is easy and convenient. I made a reservation online and the helped me find…read moreexactly what I needed. The facility is very clean and they have carts to take what you need to your unit. Just save yourself the hassle and go with extra space.

Greetings PS Headquarters,…read more I just wanted to give a Big Shout Out & Kudos to one of the BEST Customer Service Reps I have ever met/known Ms. Cynthia! She is the most helpful & kind person. The many times I have come to PS she has always met my family & I with courtesy & that great smile! Ms. Cindy goes out of her way to accommodate the customers at this location. She always makes sure that she greets you right away....even when she is helping someone she will say excuse me & then greet the person that has just walked in. I don't know about anyone else but that makes a big difference to me. In the beginning of my renting, if there was ever something I didn't understand about my charges she made sure she took the time to explain them to me. There were times we were there in the summer & she would come back in her little cart to our storage space to see & make we had water while were working...if we didn't she'd give us a bottle of cold water. I can't tell you how much that meant to us! I was there one day & it was her day off...I wasn't feeling well & had came to get some things for my granddaughters. As we were leaving she was coming up the street she stopped & asked how we were doing...what she did next surprised me/us...she insisted on giving us a ride back to the shelter where were staying! Wow! Talk about great customer service! Ms. Cindy is amazing! I have been at PS for a couple of years now...& though my family & I have faced a few hardships & have been late almost every month for the past year...we are still met with the same courtesy & respect as any other customer. Ms. Cindy is the greatest! And personally I think she deserves a raise or promotion! Or BOTH! :) I elect Ms. Cindy as employee of the month/year/decade! She is awesome! Excellent CSR! I just wanted to let you all know there at PS headquarters that this employee does your company proud! Respectfully & Sincerely, Ms. Roberta Tyler Highly Satisfied Customer

I am give it a 1 star I wish I could give them no stars Hi,…read more I would suggest no one buy the orange door insurance policy. I am very disappointed in the policy. I am also unhappy with the storage that I rented for 9 year. Not only did the price increase from 150.00 ending in 398.00 a month. I decided to move out due to the price. once I saw rat drippings I decided to file a claim. I started moving the storage unit and it looks to be infected with rat poop and urine on all my items. I had to dispose of everything. I have pictures and video of everything. I thought I would get reimbursed once I filed a claim. My policy which they suggest you get when you sign up for the storage, was for $3000.00, lo and behold it will only give you $250.00 for rodent damage. On move out day we found 2 large dead rats in my belongings. Staff was on property and did witness them. TG

We have been into the store to rent vehicles and also to purchase moving supplies. 4 people…read morestanding around doing absolutely nothing but ignoring us and giving the impression our business was more of an inconvenience to their discussions. Nobody offered any assistance with as little as holding open the door while my wife struggled to get large moving boxes out the door doing multiple trips back and forth. Piss poor manners and customer service. Never again !!

Staff made it difficult to access my unit, was placed on restriction several times. Once for…read moreaccessing a second unit too frequently, and the other for my pregnant girlfriend using the bathroom longer than the gm allowed. Gm discrimination and didn't follow legal guidelines for tenant landlord laws in Washington. Removed my access illegally and didn't give me required notice in writing before removing my access, causing me to loose money paid renting a van and hiring help to move out of my unit which I couldn't access without required notice. When I called to figure out what was going on I received text messages instead of a call back. Here are those messages: Uhaul Gm: You where placed on structured access due to misuse of the facility this was explained this morning your girlfriend. Me: I'm the owner of the unit, nothing was explained to me. What is the misuse of facility? Please explain in detail Gm: Using the restrooms for residential use Me: Explain what that means, because I didn't even use your restrooms last night. Me: I have a pregnant girlfriend waiting for me in an empty apartment we just got into, waiting for me to bring home our bed because she can't bare to sleep on the floor again Me: I rented a large van and have hired help I need to get our things man, this is ridiculous! Gm: You and your friend like to hang out in the restrooms for hour or more on multiple occasions. This is a storage facility. Gm: You're more than welcome to come back at 7 am when we open. Me: If the friend you are talking about is my girlfriend, she is 5 months pregnant and has Hyperemesis Gravidarum, a severe form of nausea and vomiting during pregnancy that can cause dehydration and weight loss. On a daily basis she is so sick that she can't keep down anything she puts in her stomach and has been hospitalized Twice already from its complications. She is also severely constipated to the point she spends hours in the bathroom everywhere she uses one, it's a horrific set of circumstances for our family, how could you cut off access to us without even having a conversation with us about it. Last time I checked, using the bathroom for an hour isn't a crime nor can I find anything in your rules or see any signs posted about a limit to the length of time you're allowed to spend having a bowel movement. Me: Sean, this is (removed) tenant of Unit #0509. I am fully paid up on rent and also pay for 24-hour access. Under RCW 19.150, a storage operator may only deny access if the tenant is in default, which I am not. Locking me out without written notice is unlawful. Your reasoning about "residential use" of restrooms does not apply, and my partner's extended restroom use is due to a documented medical condition (Hyperemesis Gravidarum), which may also fall under ADA protections. Denying access without considering this is discriminatory. I demand my access to Unit #0509 be restored no later than 10:00 PM tonight. If it is not, I will call the police to restore access and will also file a complaint with the Washington Attorney General's Consumer Protection Division for violations of RCW 19.150 and ADA protections. Please confirm access is restored immediately. Me: You cannot discriminate against a pregnant woman for needing more bathroom time than you alone are comfortable with, and what you have done is illegal. No further responses from the GM, had to reach out to the regional manager to get my access restored. Besides that, people without access regularly sneak/break in after hours and when the alarm goes off nothing happens. No police no security just a 30 second alarm goes off then nothing happens afterward. would highly not recommend this place!

I have had stuff stored her for several years as part of a botched relocation. They staff has…read morealways been great. The facility is always neat and orderly. One month ago there was a leak in the roof of my unit. The management was very responsive and handled it immediately without hassle or hesitation in getting me relocated. Really nicely done! Thanks! I would absolutely recommend this place.

Found dead rodent in the storage room. Apparently, it had been there for a while 'cause it was…read morecovered in cobwebs. It was terrifying to see 'cause it died with its eyes open and I screamed when I saw it. I'm very surprised that no one managing this facility has removed the dead rodent. I just noticed that I am not the only customer to write about rodents. Bateman C. wrote about the rodent problem on Oct. 2, 2025 and it is still a problem that they are obviously not addressing. I will try to post a photo later. There are other storage facilities in this area and I think I will try them the next time I need a storage room. Good luck with your selection.

We needed extra space as we're selling and downsizing now that children are grown and gone? So…read moreanything we can live without until we can move in when our new house which is still being built will be ready? Rene whom was very nice and personable walked me thru it all including how to open the gate to get in? and with Rene's help I found a proper size space for us! So we can now start to make our present abode look empty for our realtors and client walk-thru's and still leave enough for a lived in look? And the best part is the convenient location on NE 134th just off I-5 which is about half-way between the old and the new digs! ''Thank you''

the facility in Vancouver, wa was great. Clean , Staff professional and friendly. they cared about…read moretheir units and area being clean and safe. i never worried about my items . my stay was longer than we could have anticipated. they made a difficult time fairly easy by making me feel that my belongings would be ok when i ret urned and i was able to make rent payment online or on phone, they even sent reminders via email. While i hope i never have to use storage again , if i had to i would use them with not a second thought.i do recommend them to friends, and to anyone n that area.

In November I called this place about storing my travel trailer (6' x 8'), I was told they had a…read moreindoor place for me; cool, so I paid $91 over the phone, and the next day I drove my trailer there. The unit they had assigned me had a walk-in, Not a drive in door, ergo there was no way I could get my trailer in the unit. Called them, explained they misunderstood what I needed, the unit would not work for me, they said my $91 would be returned in 7-10 business days. It is now January, I've been dealing with 3 different people, the first of whom I've spoken with 3 or 4 times, trying to get my money back, each time I'm told "We're sending a request for a return of your money, we'll call you back within an hour..." and then of course that doesn't happen. Today, a new person answered, and He want's to argue with me! I ask for the owner to speak with, "I'll send a request... yada yada yada". Nope, I'd like their number please. "We don't have a number for the owner." ?! How do you "contact" them then?! Sounds like all they have in the office is an email address (hard to tell, this person is not a native English speaker), in any case, I'm still getting a run around to get my original money back two months after they were unable to accommodate me and my trailer. I don't know who these other people have spoken to ("Mike"?), but My experience with these people has not been as fruitful or pleasant. Something is not right with this place, the other reviews were written in 2023, so maybe this place has sold to a new owner? Anyway, I would stay clear of this place, they're not honest, their customer service sucks hardcore.

Great family owned business. The owner is super nice to work with. The property is clean, video…read morecameras, & great prices for the Portland and Vancouver area. Renting storage here is easy access & nice people to work with. You should consider this your next place to store your valuables. Thanks for all you do !

Update: They called and are making it right, so bumping 1…read morestar. But it looks like if I were to stay they would be again raising rates, making it more than double when I signed up. $229/mo for what I think is a 10x10 unit is crazy even by today's standards, imo Previous Review: 1 star is too generous. My rent nearly doubled in a short amount of time. I called to give them 30 days notice of moveout but they said it wasn't necessary and that I would be prorated the last month and to just tell them when I'm moved out. So I did, but of course they refuse to prorate. Be warned they will raise your rates and do everything they can to squeeze every dime out of you. I suggest you look elsewhere for your storage needs.

They are extremely over priced. After the fourth time of our rates be raised in the last year and a…read morehalf and now this time with a $60 increase, we are done. Looking for a new place. This is ridiculous, there is no answer they could give that could justify our rate going from $288 to $468.

I would stay away from Trojan Storage in Orchards! They have rats and cockroachs (it is probably…read morebecause they are next to the transfer station). Also the guy that works there is rude and very difficult to deal with. He does not care about customers and it shows.

I received a response from Customer Service regarding to my initial post asking me to write them to…read morework something out for this continual, TRIPLING amount of rental increases. I will edit my post on here when I see if anything comes of it. In the meantime - KEEP LOOKING, there are better, less expenses, options out there and better on-site customer service.