I had a very disappointing experience with Hazel Apartment Complex--twice. I visited two days in a row, both times hoping to tour the property, and both times was met with poor customer service from the same young lady with straight dark hair (didn't get her name).
The first day, I arrived about 15 minutes before closing. I understand that it's near the end of the day, but instead of offering any hospitality or even walking me through the self-guided tour app, she simply said they couldn't help and walked away like it wasn't her problem.
I came back on the second day, the front desk lady, who greeted us was lovely and so nice, apologized and said they told her the agents can't help us today. So, I walked back to the office myself since no one came out to greet guests. I showed up 40 minutes before closing, hoping for a better experience. Again, I was told they couldn't help--this time claiming they stop tours 30 minutes before closing, even though we were still 10 minutes ahead of that. When the young lady started arguing back, the manager (Margo) stepped in and continued to say they couldn't help us tonight . Margo at least has the decency to try to help the situation and try to create alternatives, unlike the other agent.
Bottom line: the staff showed no effort to help, no flexibility, and no care for potential residents. If this is how they treat you before you move in, I can't imagine what it's like once you're locked into a lease. Stay away. read more