I set up an appointment for 12:20 to hopefully have a quick walk in to get some meds for a sinus…read moreinfection. I wasn't called back until nearly 2:30 and there was only 3 people in front of me. Not sure how this place stays open when they could have a slight sense of urgency to paying customers. Unfortunately, not a lot of options during the holiday season and it was a Sunday. The tech was friendly and even cracked some jokes to keep me happy. The PA was nice and knowledgeable. My appointment took less than 5 minutes after I was finally seen.

Don't waste time scheduling an appointment. It does nothing for you! They place you at the end of…read morethe line based on when you get there. If there were 10 walk-in's and you placed an appointment at noon, you will arrive a little before noon, be 11th in line and be seen sometime after 1:30 or 2:00 at best. The people that work there say it is really a paperwork pre check-in. Worthless!

I see a few reviews that only mention an office staff member not doing something with regards to…read moreprescriptions and I wanted to mention that prescriptions are refilled in several ways: You contact the pharmacist for a refill, you log onto the patient portal and submit a refill request, or you ask Dr. Smith to submit the refill while you are there in the office. I never had any issues with any of these three methods. I've been with Dr. Smith for twenty years, as has my daughter. She's always done the right thing, with thoughtful consideration of requests, a thorough knowledge of everyday healthcare issues and a concerted effort to learn more about healthcare issues that are less common. This has led to spot-on referrals to specialists as necessary. I could not begin to say enough about how delightful and wonderful Dr. Victoria Smith is as a doctor and much of her staff is pretty good as well. She does have healthcare students do their internships with her on occasion - so far, they've all been nice. As for the office staff - I, personally, have never had any issues with them. I have heard from my daughter that she doesn't always get the questions answered that she asks when she calls, but when I have her send the questions through the portal - she does get the results she wants. I'm not sure the turnover of secretaries there, so it may be the person who answered the phone when the review here was left (or when my daughter called) is not the same person anymore. I do know that judging Dr. Victoria Smith's practice based on one experience with a secretary is not a reflection of the overall experience I've had there for two decades. Also, any doctor won't know your experience with the secretary if you don't tell them. I know her well enough to know she'd have totally straightened out any situation that would impact the healthcare of her patients. She's got a huge heart.

I've never had any issues with Dr. Smith's office. When my family and I first moved to Tallahassee…read morefrom South Florida it was important for me to find an office that would help him manage my husband's diabetes and neuropathy pain. I wanted an office that would refill all of his medications including his gabapentin without having to send him to a specialist every 3 months for pain management medication. Her office has been extremely helpful and accommodating with helping his condition.