Excellent care. Quick easy registration and check-in. Very short wait. Took care of my burn and…read morecultured it. Called me to follow u.

Horrible customer service. Won't send bill or apply insurance, but wants your credit card or they…read morewon't treat you.

First time really needing any kind of primary care or serious surgery. I went to HCA ER and was…read moretold to make a visit here for my Patellar Tendon Rupture. I sighed in and waited a little bit, there was a lot of people there on a Monday at 8:30am. I was finally called to be evaluated. I ended up getting together with Dr. Jordan Walters and proceeded to make quick plans for surgery that same week. This was my first surgery ever and I was very curious about the entire process of everyone's jobs so everyone was pretty nice to talk to about what was going to happen. I had my surgery at their older TOC building with physical therapy on the left side and the surgeries taking place on the right side. Overall, I'm one week post op recovering now and already have my leg at 40% ROM with no pain. This is definitely an experience.

This is what you see behind check in and loud laughing while clients are waiting in line…read more Disgraceful....

You morons who are incompetent at doing your job. You wasted my time sitting in the waiting room…read morefor two hours to tell me you don't take CHP. Are you kidding me. Are you that idiotic you can't check the check-ins before making someone wait. You're trash.

Go to the Thomasville Road location very nice and friendly staff. The staff here is horrible. The…read morefront desk employee (Sadie) is very rude. She said they hold appointments for an hour even if you're not here. Then she tells a guy when he walked him they're extremely busy and he should go to TMH urgent care. (What)?? Then she tells a customer they may not take his insurance without knowing if that was the case so he could leave. The problem is I have the same insurance that was previously accepted. I asked for her manger (Xavier she stated) She called him and lied about my concerns and then sat there and whispered with another office worker while still not wanting to work. She didn't mention to me when I checked in they were running behind I had sat over 45min before she says they will try to see if the other appointments don't show which they hold for an hour even if there not in the building. I've never heard of this, but maybe this is why they turn patients away and get behind. Terrible!!!!!!! I hope this gets fixed soon because customer service like this is not what I'm accustomed to with PF.:( Whitney Wells (Regional Director) if you see this the staff needs training in policy and customer service.

I was hesitant to go to my appointment after reading the negative reviews but I am so glad I didn't…read morecancel. From start to finish the staff took care of me kindly and efficiently. Iyana at the front desk, checked me in early and was very kind and professional. Janay and Ryne were both helpful in my diagnosis and spoke to me not only professionally but like a human! I was there for about an hour, but I was taken back early and they ran 2 tests so it seems like an accurate timeline. I am self pay, they told me what I owed up front and what it included before ever being seen, they also helped me find the best pharmacy to get prescriptions for the cheapest price. Facilities were nice and clean! I'd recommend this location 100%!

Go to the Thomasville Road location very nice and friendly staff. The location here is horrible…read more The front desk employee (Sadie) is very rude. She said they hold appointments for an hour even if you're not here. Then she tells a guy when he walked him they're extremely busy and he should go to TMH urgent care. (What)?? Then she tells a customer they may not take his insurance without knowing if that was the case so he could leave. The problem is I have the same insurance that was previously accepted. I asked for her manger (Xavier she stated) She called him and lied about my concerns and then sat there and whispered with another office worker while still not wanting to work. She didn't mention to me when I checked in they were running behind I had sat over 45min before she says they will try to see if the other appointments don't show which they hold for an hour even if there not in the building. I've never heard of this, but maybe this is why they turn patients away and get behind. Terrible!!!!!!! @Bill thank you! I'm sorry the location wouldn't allow me to update the office was on Bucklake and I also emailed the regional manger that was listed on the card. W.Wells

This is the Urgent Care address, and this review will be about my experience at Urgent Care…read more I was having pretty severe back pain for a few days and tried to make an appointment with my Dr, but every opening they had conflicted with my work schedule (I am not one to take off due to feeling poorly). Mid-day I decided to try the Urgent care at TMH, so I went online and made an appointment. Only two slots were available for that night, 8 and 8:30. I picked 8pm. We arrived a bit early, about 25 minutes) I have issue with being late, and I was hoping to be seen earlier if there was room. I opened the door and the waiting room was about 80% full. Sigh. I wasn't optimistic. I went to the window to check in and saw a sign saying to mention an appointment if you have one, so I did. The lady behind the counter looked tired and worn out, but she gave me a clipboard and sent me off to a chair to fill in the needed info as ran my ID and Insurance info. When I finished that form, and returned it, she gave me another to fill out. I was a little frustrated that she didn't give them all to me at once, but then I realized this form was specific to me, and held info that TMH had on file about me. I went to fill that one in and around 7:55pm, they called me back. I didn't even get a chance to finish the paperwork, so the triage nurse did that for me in the exam room. She did my vitals, asked some questions, then stepped out. Dr came in within 5 minutes, did an exam on my back and legs, and then told me he was issuing me specific meds and an injection the nurse would bring in. Within no time, the nurse came in with the injection, my discharge papers and my prescriptions (they called most of them in to my pharmacy), and I was out to pay my co-pay and in my car by 8:30pm. Amazing. I will use them again for urgent needs, and I will always attempt to make an appointment.

Took wife to emergency room to have her arm looked at.Turned into her heart and thanks to a…read morepotassium overdose,administered by a trainee,she went into cardiac arrest.Turned purple,and if she was by herself she would be dead right now and no one would have known about the potassium.They denied and never gave information about it.We pay attention ,they didn't like that.Tried to blame my mother in law say she gave her something.After I showed off they had head of security come to her room and say I made the room smell like drugs.Kicked me out and the patient they tried to murder was scared to stay by herself and left also.What A Joke.When I asked security boss "who goes to hospital rooms to do drugs"?He said "You would be surprised ".He admitted he didn't think I did it when he said that because how can I be surprised about it if I'm doing it?What a Joke! Be advised Don't go Alone.

Azalea Gardens is a memory care unlike any other. The building is very purposely designed. There…read moreare multiple outlets for activities, dining and outside patios. It is not a one size fits all with dementia residents so for dignity purposes, they are able to group based on where they are in their dementia journey for dining and activities so their is a special place for everyone. It's super engaging and the residents truly thrive in their environment. As soon as you walk in the door, the warm, home like atmosphere is felt and the staff are fantastic. It truly is one big family at Azalea Gardens.

My father is currently a resident at Azalea Gardens. While we knew it was time for the move, we…read morewere nervous and apprehensive. Heather helped usher us into the community which was warm and welcoming. The entire staff has given amazing with care and consideration for all of the residents. The community is clean and comfortable. We continue to be impressed more and more, and would not consider another facility to place my father.

Just spoke with Katelyn for member services, she was great. Informative, explained everything and…read moreverified that I understood. I'm new with this company! First time I spoke to someone there who wasn't rushing me, so it's good to know that there's some good reps there

Really, there were 4 people outside when I came in around 4:30pm…read more Finally, they got me in at 5:30 pm and I have been waiting for full 1 hour for the nurse practitioner to come. She finally came at 6:27!