They were very efficient and professional. Did great job. Were on time. Fixed drain and installed…read morenew water heater.

It all started the Thursday before Christmas last year. Our furnace died. Completely DOA. Many…read morebusinesses had already closed for the holiday. Blue Stream came right out, went over several different units, got the unit and had everything ready by midday on Friday. We decided to have our system serviced for the Winter. Rob came out, checked everything, recommended a few things, and answered all our questions. Rob was very understanding, professional, pleasant, and quick. I would highly recommend Rod and Blue Stream to any one who asked!

My home warranty sent Malherek to fix a problem with my furnace. My warranty company connected me…read morewith Darryl. He said that it would probably be tomorrow before he could get to me, but if he got finished early, he would come today. He finished early and called to say he was on the way. He went right to work, found the problem, cleaned the burners, and got the problem fixed in less than 2 hours. Darryl was very polite and efficient. He knew what had to be done and he did it. I was very happy with the work that was done. He said to call him if I had any more problems. I will! I recommend Malherek to anyone with furnace problems.

Avoid!! Does not stand behind his work. Installed brand new Goodman HVAC unit.. The very first…read moresummer. I had a coil leak. Charged 300.00 freon and then asked did I want to spend 300.00 more dollar to do the dye test to find the leak. Never once offer to help me with a manufacturer wattage. Since It had been less than 90 days then that leak belonged to him or the manufacturer. I surely didn't cause it but Im surely being charged for it. Im elderly and on a fixed income and haven't had central air in my home all summer. He take no pride in his work. It's all about the dollars to him. He knows that I should not be paying for a coil leak. No other company with take the job using the manufacturer warranty. He could have did the leak test last summer and submitted documents to Goodman Customer Service Warranty Dept and got the problem solved but he wasn't any help even though he got paid to install the unit.

Bad time of year to have AC out. I truly appreciate Jeff and his honest. He order part for my HVAC…read more& came on a Saturday to replace it. He had everything up and running in a 1/2 hour.

Terrible experience! My family contacted Jeff for a diagnosis and he did half the work. When we…read morecalled back to receive additional support from him we received a hostile response even to the point of him cursing at us! This business lacks professionalism and reliability in all aspects. Very disappointing.

We had a bad leak in our central air, water all over, and began the long and torturous process of…read morecalling our home warranty company. That's how we found out about Craig-Air, as they were the recommended local provider by them. We haven't always had the best customer service from our warranty management, but most of their contracted providers, once engaged, have been good. Craig was way better than good. We got a call from them first thing in the morning after the home warranty verification, saying they could be right out. We asked "how soon was that"...the technician, Mark, said "ten minutes". He was there in EIGHT. He quickly diagnosed the problem, replaced a part, and then explained to us what had happened and how it caused the water leakage, in layman's terms we understood just fine, and was in and out. I really appreciate the speedy service, the quality and efficiency of the work, the courtesy, but most especially, I appreciate the value added of Mark explaining to me the process and remedy without talking down to me as a non-mechanic homeowner. He didn't have to do that, even though it was only a few more minutes of his time. A company with professionals like Mark is a company I want to recommend. I'm including a picture of their business card he left!

I have to give this company 15 stars, since from my standpoint this company put forth the extra…read moreeffort for a customer. I have a Sears Warranty Program Contract, and after having two no-contacts from D AND S HEATING AND COOLING (No word from in almost 72 hours) and Malherek's Heating and Cooling who just failed to answer their phone, even after telling the Sear Service Rep they would get to me and resolve my heating issue. How do they stay in business when treating customers like this in beyond me. In any event Craig as was contacted by a Sear Warranty Rep and immediately stepped up in response. Jenny from Craig made it clear that I should contact her ASAP so as to find out what was going on. I did so at the suggestion of the Sear Warranty Rep, and the rest was a major surprise. Jenny told me that might be able to get a serviceman out in a few hours, but that it could be the next morning. Fine by me since I have been waiting 3 days to hear from anyone at D AND S Heating and Cooling to no avail (two phone calls and two voice mails later). They were actually able to get a serviceman out that day. He was very very professional, and did a quick job at assessing the problem with my furnace. Within and hour I was back to having heat once more. I want to say thanks to Craig-Air for being about the business of Heating and Cooling. They made me have some confidence in the fact that there are a reputable HVAC service in the area that cares enough to quickly contact a possible client. Side joke of sorts: After the rep from Craig-Air had restored my heating and been gone about 15 mins. I get a call from D AND S asking if I need someone to come out. I basically told him already taken care of (No thanks to his company). Their excuse for no call backs: My number showed up as SPAM. Not sure how but I ask them did they ever bother to listen to the voicemails I left...Basically a BIG NO as he didn't even bother to check!....AGAIN, WHY IS THIS PLACE in Business?...DAys LATE and dollars short at that point. I'll never use D&S HVAC to work on anything. Anyway if you guys need HVAC work and lots of other stuff done..See Craig-Air in Troy, Illinois @ 618-624-8722 and let them give you a quote as well.

I had a slow leak coming out of a bathtub faucet in the guest bathroom. I typically try to DIY…read morethings as much as possible, but ended up hitting a dead end with this project. I called Koehne and he was able to come out two days later and fix my issue! He was knowledgeable, professional, and answered all of my questions. If future issues arise, we will be calling him again!

Talk about customer service! We were in the midst of selling our home when the buyers inspector…read moresaid he found "thousands of dollars" worth of plumbing damage in our sewer line. We called up Koehne plumbing, they sent out Mark who was beyond professional! He took our concerns seriously and reviewed the inspection report, long story short he saved us thousands of dollars by cleaning and doing basic maintenance on our sewer line! Even ran his own inspection for us to show our buyers; keeping our house (and budget) on the mark (pun intended). Highly recommend to anyone who needs high quality service.

This company was hired to do some A/C work in my apartment building. They messed up connecting a…read morebunch of A/C units including mine. My apartment was 85 degrees. I called and received no follow up for a week, so I called a much more DEPENDABLE company who immediately got back to me and fixed one of the units in my apartment but couldn't fix the other unit on the day. Then I finally received a call from Dependable and the guy was super defensive about the mistake, rambling about how they actually did a really good job in the building and only messed up a few units and how it wasn't necessary for me to call a different company to come in and it was only hot for a couple of days. He asked for permission to go in and look at my other unit. I said okay, and then a week later I get an invoice from them for $130 for services rendered. I had no clue about what they were doing. Nothing about the service was communicated to me. I am appalled at the quality (or lack thereof) of this company. Do not use them.

We had AC problems a few weeks ago. We called Tiger Plumbing. They looked at our central air system…read morefor less than 15 minutes, said we had a free-on leak, and told us we needed a new system. I told them I wanted a second opinion and called Dependable H&C in Granite City/Pontoon Beach. Paul was at the house in less than an hour. In fact, he arrived before Tiger left. He was able to fix the leak and reload the free-on. Saved us about $4000!! The Dependable H&C motto in the phone book and online is "When You Need a Mechanic and Not a Salesman". Definitely true. Call them first. With Paul and his company, selling you a new system is a last resort, not the first option.

I have called APS for service at multiple properties I have had. The response time always good, and…read morethe work thorough and friendly. It seems that when people are satisfied they don't bother to review things online. Only the chronic complainers do that. When I have an HVAC problem in that area, I will call these guys. Not the cheapest, not the most expensive.

I found this company to be very professional they came out and repaired my furnace on one occasion…read morewith excellent results. The gentleman who did the work Brad was polite and quite professional, They are currently working on my AC .Brad came over on his day off took out the old unit and installed a refurbished unit which looked like new, Having some issues with unit installed not working properly been without air over memorial weekend but they couldn't come back till Tuesday it sucks to be without air but I'm confident I will have it back today !

We had a problem with heating during the last winter. Koesterer came out right away to fix the…read moreproblem, so we went with them when we needed a new furnace and air conditioner. We are very glad that we did. They did a great job at a reasonable price. We were also pleased that they took the time to hook us up to the internet and explain the functions of the new unit. Highly recommended.

Mark was extremely knowledgeable about the problem we were having with our new heating unit. He…read morewas able to trouble-shoot, fix the problem and get us up and running when others kept saying there was nothing wrong with it. Great service!!