Unfortunate, From 5+ to 1. Rented a trenching machine, Staff was great, machine worked fine. When I…read morepicked it up, they loaded on a trailer, unloading it the trenching bar (digging part) had bent the handle on the trailer jack. When I returned, was told when they replaced the trailer jack, they put it in the wrong sport (right where the blade goes). The handle still functioned and could have been straightened with a pair on channel locks. Went to check out and staff gets a call from Jimmy (the owner I think), instructs them to charge me $125 for a $20 replaceable handle. As I said, unfortunate...straight to a 1 star

Great folks that take care of their customers I have purchased several items and rented many times…read morefrom them.

I like the guys attuned, and he had all the equipment I need for my little job. The owner was at…read morethe location and was very informative. I really had no idea what I needed but once I left I had all the confused I needed to do my job.

These guys are amazing!!! Great service and products!!! Quality equipment with great rental prices…read morecombined with friendly service!

I bought a new bx2680 with a loader which wouldn't come off the tractor. I was charged 175 dollars…read morefor them to haul my tractor to nacodoches and they said nothing was wrong with it. The salesman Marcus lied to me and said my loader was out of warranty after a year. He smiled when he said it and it WAS still under warranty. It had a two year warranty. It took me a year to get it fixed. I called the service manager from Lufkin to my house and showed him the cracked weld on the loader stand brace. He told them to refund my money and it took two months of me calling to get a refund. They also said they took the loader off 10 times and nothing was wrong with it. When they brought it back to me I couldn't get the loader off. Today I found the loader stand adjustment bolts were never installed so I had to manually lift the stand to the retaining hooks. The rops bar wouldn't fold over because the bolts were installed wrong. The 3rd function control was wired directly to the battery which the service manager in Lufkin said wasn't right and the third function control was wired backwards. I bought this tracker when it was Hammer equipment but Marcus is still there and I regret paying 23,000 cash and being treated this way. Go to Lufkin, they have mechanics there that know how to work on a tractor. A service rep told me they don't have any mechanics in Nacodoches. That was 5 years ago. Maybe they do now but the mechanical work is done in Lufkin. I have bought a box blade and other supplies and bought all of them in Lufkin. I told Marcus I'd never buy anything from his dealership. Marcus made this personal when it should have been business and this is no way to treat a customer. I have told everyone I know who buys tractors about this.