Service department boasts a horrible culture and is absurdly over-priced. I showed up for an oil change appointment late day. The representative immediately tried to sell me a tire rotation (even though the tires were new A MONTH AGO). 90 minutes later, oil change was done. Price? $88 FOR AN OIL CHANGE!!! When I objected , I was told a competitor charged $107. As a courtesy, they gave me a $15 credit, lowering the cost of my oil change to $63. Dropped off another car that night for an 8:30a appointment the next day and agreed to pay a $99 diagnostic fee to find out what was wrong. After hearing nothing all morning, I called in the early afternoon for status. Was told to call back in half an hour. I'M THE CUSTOMER!!! You call me back! When I called back and was transferred to the representative, her voice mail box was full. I called back again, explained the situation, and was placed on hold for 10 minutes before being told parts needed to be ordered, but no one could tell me what parts or what was wrong. Someone would call me back. An hour later, no one had called, so my wife drove me to the dealership. En route, I called again and was put on hold again, listening to the same clever recording I'd heard way too many times about the grass on the roof, recycled rain water and solar panels. I'd been on hold 15 minutes when I walked into the service department with my speaker phone in hand, full blast, playing their recording. I slammed it down on a desk surrounded by THREE service representatives sitting around with nothing to do wondering when one of them was going to pick up the phone! You should have seen the looks on their faces!!! One excellent representative (same one who the day before generously gave me that $15 discount on my oil change) waived the $99 diagnostic fee and went to retrieve my vehicle (I was NOT having the work done at HQH!!!). While he was away, another rep called my cell; the guy who was supposed to call me 90 minutes earlier. I could see him across the room, and told him to look over his right shoulder. When he turned and saw me, HE WAVED ME OVER TO HIS DESK!!! Are you kidding? That's the moment you get up, come running over to me, and start to beg forgiveness. I AM THE CUSTOMER!!! NEVER, EVER, EVER AGAIN! read more

I attempted to purchase a new Honda at Headquarter Honda. I was met with lies, fees, and a lot of hot air. Fees included a $2,500 markup above MSRP, a $780 dealer fee (whatever that is), and some $4,200 'protection package' (add-ones I didn't want or need). I wanted to pay cash but was told I must take a car loan, which I'm sure was laden with additional fees, e.g. Credit check fee, document fee, processing fee, prepayment fee, etc. I asked the salesman to consult with the sales manager to negotiate the MSRP markup. He returned saying "good news" which was a lie. He then pushed a piece of paper in front of me to sign. (The sales manager hadn't budged; he actually jacked the price UP by almost $4,000.) I had heard enough lies and nonsense and left. I wouldn't do business with Headquarter Honda. Neither should you. read more

Went to buy a car. GEORGE was very good . Bought the car that day for a great price!! The place looks good, everybody is friendly! Better than Classic Honda! read more

Had to take my car in for annoying squeal that was coming from the back tires. This is a new location for Honda. Jose was the customer service rep I dealt with....he was nice kept me informed about the status of my car while I at work. Frankie the tech took quality time working on my vehicle til it was right, took a little longer than he expect because when he test drove it he wasn't fully satisfied. Didn't give the car back til he was 100% thumbs up. read more

Without fail (even with an appointment), it's a 1-1.5 hour minimum wait for a basic oil change. This time we waited over 2 hours (were told 1.5 hour wait) before breaking down & asking how much longer it was going to be. They literally forgot to do our car. Good thing we asked, I guess... read more

We had walked into Classic Honda ready to buy; however, we weren't happy with the condition of the 'new' car we had gone to purchase. Classic Honda also wanted several thousand more for the same exact car model/trim in a different color. We ended up calling Headquarter Honda and got a deal worked out with them the same day. We went and purchased the car the next day. The process was smooth and both the sales person and finance people were easy to work with. We ended up not adding any of the add-ons with the finance person, and he didn't pressure or make us feel bad for not. read more

watch out for the fuel pump recall it's a scam they won't even do inspection they don't even know what there looking for and don't even have the part it's been 3 months and no resolution read more

Don't recommend this dealer whatsoever. I came here to look at hybrids and was approached by Dean who was very kind and helpful to begin with. I test drove the car, and then left but corresponded with Dean via email as I was about to leave on a 7 day cruise. First of all (see pictures for reference) on March 7 he quoted me $27,271.77 as the out the door price. Yet a day later on March 8 (after I emailed him with a quote from a competing dealer) he quoted me $25,860.02 as the out the door. Funny how almost $2,000 went away in a day. I then asked if he would hold the car for me for 8 days, and when I returned I would come straight in and purchase the car paid in full. I was going on vacation but was 100% certain I would be purchasing the car when I got back. He refused to hold the car for me without a $5,000 deposit, yet the competing Honda offered to hold theirs for me with just an email agreement. Since he wouldn't hold it, my father drove up there while I was on vacation and gave Dean the full amount, so that the car would be held and I would go and sign the paperwork when I got back from my cruise. I went in after driving back from Ft Lauderdale at around 5pm, and was asked multiple times by another salesman "So what are you hoping to accomplish today?" Despite me telling him multiple times I was here to pick up the car that was already paid for in full and complete the paperwork. This was asked multiple times in a not-so-nice manner. I was then sat at that salesman's desk to wait for Dean who was with another client. After about 20 mins of waiting, I was taken back to complete the paperwork. And then Dean eventually came, and I sat waiting as he continued on with his other clients. He eventually stopped with the other clients to come and help me, and I left with the car after another 10 mins of searching for the second key which he couldn't find. He knew I had not had a good experience with him (Dean) and told me I would be sent a survey and that if he didn't get the top answer for every question that he would get in trouble so if there was an issue please email him directly to see if there was anyway he could make it up to me before taking that survey. Well, at that point there was nothing more he could do. I will only take my car back to this dealer to fix the things that have broken (pictures also) but I will be going elsewhere for regular maintenance. Do not recommend Dean, or this dealership at all. read more

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Well if you are looking for a good SALES experience, then might I suggest saving yourself the Drive all the way out here. My wife and I went looking for a car in serious mode today, and set an appointment, the sales person we spoke with was busy (understandably since we were a good hour early for our appointment) The sales rep that was selected to help us did not care. He was texting in the car during the test drive, and stopped many times while we were sitting at his desk to text. Obviously showing us we were not important to him. Then he came to us with a number for the car that was so offending, that I did not even offer to counter because he was not in his right mind to give us that number. (He wanted us to pay $25K for a $21K Car, of which I already had offers below that in the can) Now you ask why I might leave a review, well because the guy from "TrueCar:" told me before I buy at the Honda Dealership in my home town, He could meet or beat that price, of which I gave him over the phone., They did not even come close! What made me so upset, was I had to drive all the way out here, to get this kind of treatment. What an incredible waste of my time. My advice to the location, don't promise things you can not deliver on. You very much could have had a sale today if your salesman was willing to do his "Silver Level" job read more

The salesperson, Eloy was awesome. He explained features very well and never pushed on anything. He also went above and beyond by giving me a ride home when it was too late at night on a Sunday to get myself insurance to drive the car off the lot. Wonderful and professional. The manager, Paul, made me a deal I could not walk away from which a good manager should do. I love my car. Going back in a few days to spend more time with Eloy to learn more about my new car. read more

Headquarter Honda - Car Dealers Near Me - Clermont, Florida

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Brought my car in because of transmission problems. Gave me a price of $415.00 which I thought was a little high but went for it. When I came to pick up the bill was $678.00. Yes that's right 678.00. I think I've gotten the prize for being screwed by a dealer. See if you can find anywhere where you get charged this amount. I checked a transmission place down the road. Christian brothers quoted me a price of $331.00. Everything included. More than double the price. Last time I will ever use a dealer. They are notoriously rip offs. read more

Most horrible experience. Do not recommend. Trying to purchase 2 vehicles. Yes 2! Manger will not engage directly and will not assist in making deals. Doesn't care. Lost the sale from TWO first responders. Not what I expected from Honda. What a disappointment. read more

If you are in the market for a new/used Honda, then head to Headquarter Honda in Clermont. Then ask for Mike Jahangir, Senior Sales Rep. My husband and I had been searching online for a specific color combination for a 2021 Civic Sport Touring Hatchback. We had gone to two other Honda dealerships with no luck and they wanted to charge us to find the car we did want. When we went to Headquarter Honda not only did Mike tell us he could get us the car I wanted within 24 hours, there was no transport charge. Mike was wonderfully attentive and experienced in the whole process. As promised, he found the car, retrieved the car and had it onsite within 24 hours. Since I have not purchased a new vehicle in 10 years, he spent a lot of his time explaining each new feature of the vehicle with me and told me if we had any questions or issues to contact him immediately. From the moment we walked in through the doors at the dealership we were given the VIP treatment. It was a wonderful experience! Thank you Mike for your great service! read more

If you feel like spending $530 to have your car misaligned and to drive home with flat tires then this is dealership for you ! I brought my civic in for a complete check up and they couldn't even bother to check my psi let alone even know what psi was . I'll never go back here again , I'd rather pay Walmart . read more

Headquarter Honda - Car Dealers Near Me - Clermont, Florida

I drove 2 1/2 hours to purchase a used car here. The sales man Demetrius was outstanding! He was totally honest with me and upfront. He wasn't pushy and listens to my needs. The facility was very nice, spacious and clean. My only issues were that the car was a certified used Honda. The windshield wipers were warn, the XM antenna needed to be replaced, and the headlights had moisture in them. I had to drive back 2 1/2 hours a few days later to get everything fixed. I'm glad they fixed everything, but it was an inconvenience. I mentioned the issues to the the man creating the deal but he told my dealer that the checklist says that the windshield wipers were already changed. If he would have actually checked the car he would have noticed that they were old and warn. Laziness.... Also, they don't have military discount. I was shocked on this one. Over all it's a ok dealership, but would recommend they work on the certified vehicle aspect and give military discount. Apparently the maintenance section is signing off on paperwork and not doing the work. read more

Fast service! Everyone here is friendly and they are very thorough with explanation of services and they do not push additional stuff on you like a lot of dealerships. Their amenities lounge is nice and they have plenty of work stations for laptops. Recliners for naps too if you're in for a longer service! Well done! read more

I usually come here to service my car and have had no trouble with them. HOWEVER, the lease on my car is up so I decided to see what kind of deals they had to be able to roll into my next lease. Worst decision I could make. I had an appointment set up with Hope and she made it sound like over the phone she would be helping me personally. She mentioned how they were behind on selling cars this month and it would be a great time to come in to get out of my lease early. I found out that she was just the secretary for a guy name RJ and I was then pushed onto another guy name Mike Jahangir. I told him the models I was interested in and the price point I was looking for and had a specific car in mind after searching their inventory the night before. Long story short, Mike was absolutely no help and was definitely setting me up to get ripped off. I am a young female in my twenties so I guess they thought they could take advantage of me, but I am very knowledgeable about cars and making deals for a lease. He wanted 3,000 down for me to get my same model as an LX version(the most basic one)! Also the monthly would have been way more than mine now. Bottom line is Mike and Jeff, the sales manager, are ABSOLUTELY NO HELP and are looking to dip into your pockets to profit their dealership. Not a customer driven dealership and definitely won't be going back - not even to service my car! SAVE YOUR TIME AND MONEY IF YOU ARE SHOPPING FOR A CAR AND SKIP HQ HONDA. They will try to rip you off. I wasted two hours there with them. They don't know how to negotiate here, probably explains why they can't hit their monthly sales goals. read more

The Only reason I'm giving this business two stars is based on the super nice reception by two employees. The salesperson (let's call him Steve) was very professional over the phone, and sent me detailed pictures of the car I wanted to buy. On Saturday night I spoke with him at length about my interest and offered a deposit to ensure that it would not be sold to someone else. He declined, and said to be early on Sunday. My wife and I drove two hours to find that it was sold at "10:30". The hours stated on the website, show opening at 11am. On Sunday We drove from St Augustine to Clearmont (2 hours) And then had to return 2 hours. Steve said he was "busy" and couldn't be bothered to call and tell me that the car was sold. Just a sorry excuse, and a waste of our time and gas. read more

This dealer is the worst dealer you could image. I bought a 2019 Honda Odyssey (by the way Odyssey means a long wandering or voyage usually marked by many changes of fortune), yes it change my fortune to the worst. The dealer are all thief and try to make a deal with you robbing you of your hard working cash. Service the cars is even worst they tell you the car will be ready in 2 hours add 24 hours. Very noisy vehicle - you save in coffee since will keep you awake read more

Car buying isn't easy for MANY people. It never has been for me. I stopped in THREE times to see about buying an Odyssey. Andrew Burke helped me every time. He was very helpful, professional, and patient with me. I was up front and honest with what i needed and what I had to work with. He was Always looking out for what would work best for me and my financial situation. I couldn't afford or get financed for an odyssey. But i wasn't just turned away. Andrew worked with me to find something else. I fond a used car a chevy. but the miles were too high to get a bank to finance it. Tony the finance man came out and shook my hand and told me my options. He told me the target amount i needed to find in a car to get the job done. Andrew took me to several more cars until i found my 2013 Accord. Andrew took the time every time to help me find a car for me and my family. Tony really took the time to get my deal done. Even the owner came and shook my hand. I am no high dollar customer by any means. But I feel like I was treated as if I was. Their job is to sell cars. And for some of us its not always easy to just go and buy a car. It takes patients on my part and theirs. And I am grateful for the team I worked with at this dealership. read more

Headquarter Honda - Thank you Andrew Burke and Tony Angle at Headquarter Honda of Clermont!! - Car Dealers Near Me - Clermont, Florida

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None of the 6 vehicles in my household will ever be taken back to this establishment! Nor would I ever recommend them to anyone. They were ready to change my alternator before even checking to see what they issue was. Then when I asked for a full diagnostic to be run, it was uncovered that they actually do not have a functioning diagnostic machine at headquarter Honda. Smdh, so how are they diagnosing and Servicing/repairing vehicle all day, every day? Are they just guessing?? Add to all that Vanessa had a nasty attitude. Never again. read more

Great service from stepping out of the car to driving off the lot!! Went this weekend looking to purchase a Civic and received very courteous and knowledgeable service from Mike Jahangir. He knew everything about the car and worked very hard to ensure we had a great experience buying the car. I would 100% recommend going here to look at cars. read more

Headquarter Honda - Gorgeous car! - Car Dealers Near Me - Clermont, Florida

My experience at Headquarter Honda was more than exemplary. I was first approached my on-going service advisor, Rita Beni. Rita has always helped me with my previous vehicle (which wasn't even a Honda, it was a Hyundai) but she has always gone above and beyond to ensure my vehicle maintenance was up to date and my car was safe for me to be in. As my little Hyundai Accent was getting old, I mentioned to her I was in the market to purchase a new vehicle. Efficient as ever, Rita passed this information on to a member of sales, John Shelling, who then contacted me. When I first spoke to John, he informed me of some specials going on with the vehicle I was interested in. When I arrived to HQ Honda, John introduced me to George Ibrahim, who is the salesman that helped me pick out my vehicle. After doing the pricing for my first choice - Honda HR-V EX - I realized it was too expensive and way out of my budget. I simply couldn't afford it. I was then approached by Paul Rienzi, Sales Manager, who offered me options since the initial pricing wasn't realistic for my current situation. Car buying is definitely a long, brutal task and I was just about ready to give up. Rita, George, John and Paul all offered different vehicles which would give me better pricing but it just wasn't the vehicle I wanted. While I was ready to make a final decision to leave things the way they are and take my Hyundai home, Paul approached me with figures for a Honda HR-V LX which has most of the feature of the EX, but everything the LX had to offer was exactly what I needed, if not, more. Paul basically presented an offer to me that I could not refuse. Rita, John, George and Paul all stayed with me for the entire FOUR hours while I made the decision to purchase my very first brand new vehicle. I'm very grateful for their kindness, generosity, and patience while I was demonstrating a complete lack thereof. They were all so incredibly helpful and I really couldn't have asked for a better group of people to help me through this. Once I said yes, everything was a breeze. Tony, in Finance, made the paperwork swift, clean and easy. Once all the paperwork was signed, I came out to find Rita, George and John helping me move all the necessary things from my Hyundai to my new car! George helped me set up my Bluetooth and explained all the cool features about the car that I had no idea it even had! They helped me, celebrated with me, congratulated me. I am so enthused about my car and the help that I received from everyone. To Rita, John, George, Paul and Tony - thank you so much for everything. You all really did everything in your power to make sure I got the car I wanted within my means. You are all exceptional. HQ Honda is extremely lucky to have you all as employees! read more

Gayle Tomasini is the smiling face of Headquarter Honda. She is always cheerful and ready to assist anyone looking for an automobile or service. She is a problem solver and more than willing to help anyone navigate the current car buying market. read more

I went there on 3/28 and experienced horrendous customer service from the Service Mgr Bruce. The AC compressor they replaced less than a year ago still under warranty broke, and they refused to honor the warranty because they knew they would have to foot the bill. Worse yet, I wasn't even provided with an estimate of how much it might cost to repair if I paid. Even if it's more than the car is worth, it's still my decision as a customer. The explanation as to why they couldn't do the repair was complete BS as they had fixed the same exact issues a few months back. Then when I said I was going to go to Toyota to buy a new car because I will never buy from Honda again due to this experience then he started back peddling saying maybe they could get an aftermarket part. so which one is it can the car be fixed or not?!!. After being a customer there for many years and letting them rob me on overpriced repairs for years because I'm a loyal customer, I will never be back! read more

Terrible customer service. I came in to have my diagnostic port checked because I was told that the port was not reading correctly from another mechanic. I was told I would have to wait three hours before anyone could plug-in for a diagnostic check. I asked about if I could set up an appointment to come back and was told that was not possible. How can that not be an option? As a Honda owner for over 10 years I highly suggest you stay far, far away from this place. I would never bring my car back to this dealership to have any work done as I've found they overcharge. I've compared them to other local mechanics in the area who do exactly the same thing for half the cost. read more

Superb dealership. Great Location Extremely clean, Amazing Customer Service. This was one of the best experiences I have ever had at a car dealership. The Sales manager Thomas Maier was excellent, thanks Tom. The salesman I dealt with was George Ibrahim, no pressure, very knowledgeable. Thanks George you made this experience memorable which is Very Unusual at any car dealership. FIVE STARS all the way. Thanks Keith read more

Got a great deal via truecar. We had done our shopping and this dealership had the most competitive price and was the most professional. Test drive was great and salesman was very knowledgeable. After the vehicle price offered was good, they negotiated professionally with our trade in and we both came out with a great deal. We were at the number we were comfortable with and they sold a car + got a quality trade in at a price that matched the KBB instant cash offer. Do your shopping - it will bring you back here! read more

I took my car in for a oil change and tire rotation Thursday 1/23 Luis the service technician took my car in and when my car was returned to me, my bag of medication was gone and money from my center console was also gone. Once noticed I confronted Luis and he denied stealing my items and then after speaking to managers they "reviewed the cameras" and said "they didn't see anything." They didn't have anything to say other than I could file a police report. DO NOT BRING YOUR CAR HERE. THESE PEOPLE ARE THIEVES. read more

Headquarter Honda - Car Dealers Near Me - Clermont, Florida

We traded our car in here for a new lease and had fantastic service. Our salesman was Mike Jahangir and he was very helpful and knowledgeable. The few questions we had that he did not know right off the top of his head, he was able to get an answer immediately. I, like lots of people, dread going to car dealerships because of the long song and dance you usually get from aggressive and sometimes rude sales people, but that was completely not the case here. My parents actually referred us to Ruben Gomez who helped them a few weeks prior. He did not come in the office until after we were already working with Mike, but he still stopped by and chatted with us, and even sent us a well wishes card in the mail! Anthony Angle walked us through financing, and sales manager Paul Rienzi was also great to work with! Overall it was a very smooth and positive experience! read more

My first 1 star. This won't be a long review as they've done a nice job of wasting my time already. My second time here, first was just as bad. I wait for an hour to have the mechanic tell me they can't figure it out...which is ridiculous because 1) it's the same issue as the last time I was here and I told them that when I walked through the door [couldn't care less about what i had to say] and 2) it took them an hour, and when I got here I said if there were any issue with the diagnosis to let me know because I had the vehicle here for the same thing a year ago. I hate this place and will never be back. The service people seem more interested in checking their phones than customer service. You do realize that there are other car dealerships in Orlando? Update!! When my wife went back to get the part installed (Honda America offered to pay 90% which was nice...not HQ Honda, Honda America) they confronted her with this Yelp post! Wow. Just, wow. They said 'we're doing you a favor so why is your husband giving us bad reviews? Yes, I am serious that they did that, I couldn't believe it either. Confronted my wife, questioning her about my Yelp post. read more

You know a place is a scam when there is no way to get a hold of them over the phone. I received a letter from Headquarter Honda (have no idea how they got my information) telling me that they are in desperate need of my Nissan Cube. The letter was postmarked in Santa Ana, CA (I used to live in California). So for kicks I tried to call them and every single one of their phone lines went to an automated system telling me that the extension I was trying to reach was not available. That would be every extension I tried, every number I tried. For the record, I haven't owned that Cube since July of 2014. These stupid tactics don't work on educated individuals who know a con when they see it. I will not do business with any company that pulls a stunt like this. Salespeople are the worst in general but this is over the top disgusting, especially for a reputable brand like Honda. Congratulations Headquarter Honda and corporate Honda, you have lost a potential Honda owner for life. If you are in the market for a new vehicle, do yourself a favor and go someplace else, anywhere else! read more

Let me first say, I would rather have a root canal than buy a car. I hate the wheeling and dealing involved in trying to get a good deal. But with that said, I did have a good experience with Headquarter Honda. I have been buying Hondas since the late 80's and this was going to be my 6th Honda. I had just finished taking a trip up north for a few weeks and so discovered that my current Honda that I have had for 11 years and 160,000+ miles needed a lot of repair work. I did not want to invest in putting that much money into my old car and decided to trade it in for a new one. When I arrived, I walked around the lot a bit looking for a Fit but saw none on the lot. A sales person who was helping another customer said hello and said he would be with me in a few min. I was fine with that and continued to walk around. Soon another sales person approached me and wanted to know if I needed help, I told him that the other sales person was going to help me. After about 30 min, the first salesperson came back to me and said it was going to be longer than he thought so could another person help me... sure... and that second salesperson came back to help me. They all seem to be helping each other and I soon found out that they are all on teams so it did not matter who helped you... as long as you got help. I explained my needs to him and I soon discovered that there were no more 2012 Fits left to sell... just one 2013 that was in the showroom. It was nice but it was more than I wanted to spend. I soon discovered a used 2012 Civic on the lot and liked it enough to try a drive and have my car appraised for a trade in. They gave me just what I thought I would get for my old car so I was happy with that and they were able to help me finance the used car. All in all, I was in and out of Headquarter Honda in about 3 hours with something new to drive. All the staff I worked with was friendly and helpful. I did not feel pressured at all and they did the best they could to get me in a car I could afford even with crappy credit. I know car shopping is a horror but they made it a good experience for me. read more

I received a letter from Headquarter Honda saying they were looking to buy my 08 Honda Accord and the offer was about 4K more than anyone else. I have owned 7 Honda's so I knew what it was worth but figured it was worth a shot. I made the long journey only to find out those letters are a scam to get you in. My car was in pristine condition and they low balled me and tried to get me in a 2016 Accord. The very inexperienced salesman brought back numbers that were much higher than what I wanted my payment to be. He said over and over this was the "first offer". I was not looking to play games. I told him that I needed to bring my husband who was out of town on business back later in the week before making a purchase. The sales guy then continued to call me several times a day for the next 3 days to confirm I would be back later in the week. I finally had to block his number. I was fed up and went to another Honda dealer to buy my 2016 Accord. No games, no hassle and I got exactly the deal We were looking for with the payments we could afford. Don't waste your time with the drive. read more

Great Experience my salesman Santana was really nice and he knew what we really wanted. Great customer service all the way through we love our new Honda! Thank you Santana read more

I made a choice to drive to this Honda dealership on Sunday, get out of my car and proceed to walk around while sales people were laughing and joking and smoking their cigarettes. One guy walked buy and said he would be by in a few but never returned. I spent about 10 mins walking around while these sales people did nothing. I am shocked at the poor customer service. So I decided to buy another Nissan and not only get a great price but also get customer service that leaves you feeling important. Who is running this place???? Is their any care in service anymore?? Stay away from this place. They obviously do not care SIncerely, A satisfied owner of a new 2013 Nissan Armada read more

I was there yesterday and experienced horrendous customer service from the Service Mgr Bruce. The AC compressor they replaced less than a year ago still under warranty broke, and they refused to honor the warranty because they knew they would have to foot the bill. Worse yet, I wasn't even provided with an estimate of how much it might cost to repair if I paid. Even if it's more than the car is worth, it's still my decision as a customer. The explanation as to why they couldn't do the repair was complete BS as they had fixed the same exact issues a few months back. Then when I said I was going to go to Toyota to buy a new car because I will never buy from Honda again due to this experience then he started back peddling saying maybe they could get an aftermarket part. so which one is it can the car be fixed or not?!!. After being a customer there for many years and letting them rob me on overpriced repairs for years because I'm a loyal customer, I will never be back! read more

I don't write many reviews, but I feel that the sales professional that helped me purchase my new car, Andrew Burke, deserves a commendation. He was infinitely patient and took time to answer my many questions and worked with me to get me the deal I wanted. High-pressure doesn't fly with me... When confronted with that, I walk away. Andrew didn't push, he made me feel welcome and based on his follow-ups I could tell that he actually cares about his customers' satisfaction. If you go to Headquarter Honda, ask for Andrew and you'll be in good hands and actually enjoy the purchase experience. read more

Spoke to Tyler on the phone to confirm that the car I wanted was there. Made an appointment. Showed up a few minutes late but I was taken in right away. Kenneth Tavarez took care of all the paperwork for me. He was great at explaining all the features in the car. I've never been in & out of a dealership so quickly & easily before. Love my new Accord Sport 2.0T read more

I chose my car online, was given great deal on a lease, and the staff delivered! Yes, they literally delivered the car to me in Miami the next day. I received great service from all; from sales to management team members whom I dealt with. read more