My wife and I have been wanting to get a new car and one of the things stopping us, was the car buying experience. It is the thing everyone dreads. We had an idea of what we wanted and when my in-laws came up, we knew it was the right time to start looking. They are much better at negotiating and asking the right questions than we are! We tried to find a dealership through Costco, but it wasn't giving us one close by, so we went to Headquarter Honda. This is located in Clermont right across from Costco. It was weird that Costco did not send us there but I guess it was something with the offers. However, I am glad we went where we did. We met and worked with Kyle. He was a great salesmen, never judge-y when said possibly a certified preowned, he was not pushy, let us ask all our questions, and even took time to answer my in-laws questions as well. He made the car buying very pleasurable. Surprisingly we came across a certified pre owned, only 2 years old that we absolutely fell in love with. It was such a great price compared to a newer version and had more upgrades! We knew we needed that one before someone else scooped it up or they realized they were giving us a great deal! Kyle took time to show my wife, who will primarily drive it, every button, every extra thing in the car, how everything works. It was like reading the book but being given a demonstration. They even offered the Car Fax so we didn't have to pay for one. Their actual lot was pretty well sized with new cars and certified pre owned. Our certified pre owned came with a great warranty as well. We worked with Kyle for most the time but then had to work with the finance person for all the signing. I cant remember his name but he was also very nice and not pushy at all. He was even able to add some extra protection without changing our payments. I will say this was the easiest car buying experiences we have ever had. At this location they also have a full service repair shop, where we will be bringing our car for oil changes and such. Their waiting room is pretty large, they have tons of places to sit, coffee and then snacks and drinks (in a vending machine). There is even an upgraded coffee (lattes and espressos) for a charge. I can not recommend this dealership enough. Car buying is painful, and for the most part, fearful. The pushy-ness of some salesmen can be extremely overwhelming especially for my wife but this was very easy and not bad at all. I would highly recommend using this dealership if you are looking for a new car. Ask for Kyle as well! ACES! read more

One of the things I dread the most is shopping for a new car. Luckily we have not had to do this in a bit but sadly is was time. That dreaded car payment every month and even worse looking for a car! I was literally dreading this. We knew we were interested in a Honda or Toyota. We went to Headquarter Honda first, located in Clermont. When we got out, we first met Kyle. What a gem of a salesmen! He was absolutely amazing and made our experience so pleasant. We did take my mom and dad (they are better at this then we are) and even with all of us asking Kyle questions, he remained calm, answered each and every one, gave fantastic recommendations. We luckily found a car that we fell in love with so didn't even bother going to Toyota. He took the time to show us every little detail on the car, how to use all the buttons and such. He even followed up a couple days later to make sure everything was going well. We ended up buying a certified pre owned and we loved that they had the car fax ready to give us. Their lot was pretty well sized with new cars and certified pre owned. We got a fantastic warranty and I have to say every single person along the way was great. We really only interacted with Kyle our salesmen and then the finance person. I cant remember his name but he was also really great. Of course he offered additional coverage but worked with us to try and get what we wanted while not changing our monthly payments. I really have to say this was one of the easiest car buying experiences we have ever had. They also have a full service repair shop to where we will be taking our car for oil changes and such. Their waiting room is very nice, lots of chairs, coffee and then snacks and drinks and upgraded coffee (lattes and espressos) for a charge. We were there on a Sunday so no one was in there. Im sure it is busier when they are open. I can not recommend this dealership enough. Car buying is painful, stressful and something we just do not want to do. I was literally dreading, but this was such an easy experience for us. 5 stars for 5 star service! I would highly also recommend asking for Kyle if you are looking to buy a car. He was beyond professional, nice and overall really great! Thank you Headquarter Honda! read more

Headquarter Honda - New car! Certified pre owned - Car Dealers Near Me - Clermont, Florida

Yelp Elite-Style Review: Headquarter Honda - The Oil Change Odyssey If you told me last December--fresh off buying our brand-new Honda CR-V--that I'd be writing a full-blown love letter to a dealership lounge a year later, I would've laughed and sipped my average, everyday coffee. But here we are. And Headquarter Honda? They've earned every caffeinated word. We welcomed our son in January, and this CR-V has basically been our fourth family member ever since: reliable, smooth, safe, and downright perfect for Florida family life. So when the 7,500-mile checkup rolled around, I didn't even hesitate. I called ahead, got the heads-up about a 2-3 hour wait, packed my patience, and headed over. But curveball! When I arrived, something must've shifted--because suddenly I was being turned away. Not ideal. But before disappointment could really kick in, a wonderful staff member swooped in like a service-department fairy godmother. She apologized for the mix-up, made sure I was taken care of, and rolled out the red carpet for my visit. And then... the magic continued. I happened to run into the sales rep who sold us our CR-V, and he gave me a personal tour of the lounge--including the location of the coffee. And listen... as someone who has wandered through more dealership waiting rooms than I care to admit, this one is the cat's meow of dealership lounges. No full Toyota-style café here--and honestly, it didn't need one. The free coffee was spectacular, the creamer selection a joy, and the seats? Plush, comfy, and perfect for a quick recharge. Add in well-stocked vending machines and you've got yourself a lounge that quietly flexes on the competition. The oil change that was supposed to be 2-3 hours? Done in 1 hour and 30 minutes. Efficient, professional, and absolutely appreciated. Huge thanks to the incredible employee who took care of me--you turned a bumpy start into an impressively smooth, memorable experience. We'll definitely be returning for all future service appointments. Headquarter Honda, consider us loyal customers -- and as always, thank you for keeping the coffee hot and the vibes immaculate. read more

Headquarter Honda - Best coffee bar setup I've ever seen at a dealership - Car Dealers Near Me - Clermont, Florida

Best experience ever! Began conversation by phone and email with James. Came to dealer with clear expectations on the price, vehicle, and our trade value. Worked with Brad and Nick to seamlessly close the deal. Could not be happier! read more

Headquarter Honda - Car Dealers Near Me - Clermont, Florida

With about 30 years of leasing with Honda, I consider myself a "loyal" customer. The service I received on June 30 when I went to Headquarter Honda to obtain a new lease vehicle did not fit what I consider treatment for loyalty. I had gone online to the Headquarter Honda website to view what was available in the CR-V Hybrid Sport Touring model. I decided that I was interested in either the Urban Gray Pearl (silver) or Meteorite Gray Metallic versions. Prior to my visit, I used the online inquiry option to confirm availability prior to traveling to Clermont. I received a voice mail from James stating, "We do have the CR-V hybrid sport touring here on the lot. I have black over black, black over gray, meteorite gray, which is the dark metallic gray with a black interior, and I got a silver with the black interior." On to my actual visit 2 days later. It started out pleasant enough, working with Leon. I was upfront with establishing that, after about 30 years of Hondas, I considered myself a loyal Honda customer and expected I would receive service commensurate with that loyalty. I also established that I was interested in either the silver (Urban Gray Pearl) or Meteorite Gray Metallic versions. [First opportunity to inform me they did not have an Urban Gray Pearl at their dealership.] Leon took me out in a Meteorite Gray Metallic version for a test drive. Almost immediately I indicated that it was a much darker color than I anticipated and would most likely want to go with the Urban Gray Pearl. [Second opportunity to inform me they did not have an Urban Gray Pearl at their dealership.] Upon returning from the test drive, Leon showed me another model in the Urban Gray Pearl color. I confirmed a that time that was the color I would want. [Third opportunity to inform me they did not have an Urban Gray Pearl at their dealership.] At his desk, Leon entered the information about the CR-V Hybrid Sport Touring. I noted that he was entering the VIN for the one we had just been in and that I had decided on the silver (Urban Gray Pearl). His response was, basically, the pricing is the same. I had no reason to question that response, however [fourth opportunity to inform me they did not have an Urban Gray Pearl at their dealership.] During the next instance, I should have become suspicious when Leon asked me what he could offer in incentives for me to take the car we had just been in for the test drive. I declined and reiterated that I wanted the silver. [Fifth opportunity to inform me they did not have an Urban Gray Pearl at their dealership.] Looking back on this unfortunate experience with Headquarter Honda, I realized that I was being given the "stereotypical spiel" when a salesperson is attempting to persuade a customer to accept something they don't want. Leon left his desk at that point and returned asking me whether it was the Urban Gray Pearl with white or black interior. I responded that I believed it only came with the black interior, but why didn't we go out to the car to verify (I would not have wanted a white interior). All I got was that I was correct and that it only came with a black interior- no opportunity to go to the vehicle and verify. [Sixth opportunity to inform me they did not have an Urban Gray Pearl at their dealership.] The next thing I recall is Leon informing me that he was leaving to pick up the car. Confused, I asked wasn't it just on the lot? No, he had to go to a Tampa area dealership to get it. At that time I "lost it." Deception? Terrible communication? NOT what I had expected for treatment of a loyal Honda customer. Had I been appropriately informed much earlier in the visit, I would have been off to another Honda dealership where I could actually find the Honda vehicle I wanted, or visited a Hyundai dealership to consider their Tucson Hybrid Limited which I had also been considering. Foolishly or not, I decided that I had already invested too much of my day dealing with this and reluctantly accepted the situation. I then spent another 2 hours [wasted] while waiting for the car from what should have been a basic leasing experience. read more

our tech rep Jim was fantastic! His customer service is outstanding; he seeks to ensure the utmost customer satisfaction!

Kevin made our car shopping painless and smooth to purchase our 2025 Honda HRV. Please go see him to buy your Honda! read more

Headquarter Honda - Car Dealers Near Me - Clermont, Florida

Had a 10am appointment for an oil change and recall and sat in the garage waiting to be helped until 10:15, my service advisor advised me it would take 2 hours. At the 3 hour mark of waiting I attempted to text then call my service advisor who was unresponsive. At 1:33pm (3.5 hours after drop off) my service advisor was nowhere to be found. Omar (the service manager) assisted me and advised my car had not even been taken back yet. I needed my car to get to work which I made clear to my service advisor but to know my car sat in a parking lot for 3.5 hours. Omar offered no attempt to listen or rectify the situation and couldn't be bothered to assist. I called to speak to the AGM or GM in hopes this would be looked into and taken as feedback, and they were more than happy to listen and look into the situation. read more

I've taken my 2013 Honda CR-V to the Clermont Honda service department multiple times because the steering wheel locks up while driving -- which is extremely dangerous. Each time, they return my car saying it's fixed, but it's not. I was told I needed new rotors for nearly $900, which was false and later refunded. I've missed work, had to find rides, and I'm still driving an unsafe vehicle. I've mentioned several times that the rack and pinion may be the issue, yet no one has taken real action to fix it. I'm now being told to go to another dealership in Orlando for another diagnostic. This is unacceptable and unsafe. I'm considering legal action for the negligence and lack of accountability. I hope corporate sees this and takes immediate steps to make it right. read more

Mike our salesman was absolutely awesome this was our 8th car dealership, and he was the first salesman who knew his stuff. He displayed every little detail on my brand new Honda Civic Hybrid Sport Touring 2026 and made me feel very confident in every decision I made. Would recommend him and the dealership to everyone I know. read more

Friendly and welcoming. Stephanie is our contact person for service. There is not another place better.

Routine service went well. Appointment was on time. Follow-up text was sent by mechanic. read more

I thought my experience couldn't get worse than 12 years ago, but they proved that where there's a will, there's a way. Was in the market for a specific range of used CRVs over the holidays and when one popped up, I immediately inquired about the availability. After being confirmed it was there, I asked for an out the door quote from Sydney Knight, Assistant Internet Sales Director. I'd been screwed around with by another Honda dealership I drove a ways to see only to have them add $6000 in "fees" to a used vehicle so that was 25% more expensive even after my trade-in than what it claimed online. Most other places were happy to oblige, and I'd drive out to see the ones that did. After a few emails, I got ghosted by this place, only to get a phone call about a week later - one that ended pretty quickly when I informed her that I took my business elsewhere and bought another brand because I was sick of waiting becasuse in the mean time the getting jerked around by Honda dealerships really got to me and I purchased a lovely Toyota Rav 4. The being ignored and/or lied to by a few Honda dealerships this go-round has put me off the brand for a good while. read more

Had a GREAT EXPERIENCE today getting a recall done to my car. I thought I was going to be stuck at the dealership for hours. But my service tech said the had a car service. I dropped of my car, and was back home in a snap. Thank you Honda for the great service today. Above and beyond!!! read more

First time here. Clean. Comfortable. Great staff. Professional. Fast service. Only downside is the horrible traffic but they can't do anything about that. Would definitely come back. Highly recommend. read more

I contacted the Internet sales person, Sydney. Ask if car (by stk #) was at the the dealer. She told me it was at the dealer. Ask if the the car has home link. She said it did. Got to the dealer and the car was not at the dealer and the salesman (David, good guy) said the car did not have home link. I won't be going back to Headquarter Honda, sorry David. read more

I am a loyal Honda customer, well, I will say I used to be more loyal than I am today. When I go to HQ Honda, I feel like they are overly expensive and I am just another check instead of a customer they want to return for all services. A few weeks ago, my dash lit up like a Christmas tree, so I had it towed on a Saturday and made an online appointment for that Monday. This is one of the good points, online appointments can be made. They "repaired" it on Monday, called me and said it was ready for pick up. The diagnostic fee was waived since they found nothing and reset the computer. I picked it up and at lunch time on Tuesday, the same thing happens - Christmas tree in the dash. I called and made an appointment and said I would need to go to work after dropping it off, so I asked for the shuttle or a loaner. I was told to come in early to get a loaner, if any were available. My office is too far for the shuttle. I came before opening and asked for a loaner. They didn't have any. I said, well, I guess I will take a Lyft to get to work. So, I did. On my way to work, I messaged the service person and asked if they could pay for roundtrip Lyft. They said they didn't know I needed it even though I said it at the appointment time and drop-off. I would not have asked about the shuttle, loaner, or Lyft if I didn't need it. After going around and around saying they waived the diagnostic fee, which I am pretty sure is part of their policy already, they eventually told me they would arrange for a return trip. They did. When I got back that afternoon, I asked to get reimbursed for the morning Lyft. After having to take it to the manager, they finally took that portion off the bill. Ultimately, I think they eventually did all the things I would have expected, but as a customer, it seemed that I was getting brushed off or the run around every step of the process. I didn't feel they understood the inconvenience or frustration of having to pay for a rental the first time and being assured it was repaired only to come back and have the same thing happen less than 24hrs later. Then, having to stress if I would make it to work on time for a big meeting and pay for a repair bill that was around $1500. A little empathy and listening will go a long way. With all this, I would give a 3.5, but half stars aren't allowed, so I will give 3. read more

Scammers. Went for an oil change and they quoted me $50 + taxes. Once the work was done and I receive the bill, they added $7 in "miscellaneous" fees. Why aren't these fees disclosed BEFORE the service? They can just add $100 in fees and expect you to pay it? These guys are sleaze. Don't bother going there. Also, they say you get a free car wash but they dont actually wash the car, they just hose it down. read more

Not familiar with Clermont. But I am glad we came here vs. Honda on Colonial. Buying a vehicle is some serious business. Steve and the staff were all so friendly and nice. Weren't pushy at all. They work with you really well on getting the vehicle you want at a price you can afford. He was also very thorough in going thru each of the functions in the car. We were able to leave with the vehicle that I wanted. Happy. read more

Headquarter Honda - Car Dealers Near Me - Clermont, Florida

We purchased a 2024 Honda CRV today. I must tell you that the service at this store was outstanding. In particular the senior sales associate, Mike Jahangir was beyond helpful. First his product knowledge was outstanding and even though I was a previous owner of a CRV, he took the time to really help me understand the new features of today's CRV. In addition, he was very helpful in making the deal for us. The staff that assisted us on the paperwork made things very easy for us also. With all this in mind, I would certainly recommend Headquarters Honda and especially Mike Jahangir. Herb C read more

Best experience that we've ever had buying a car before! Eloy Maldonado was courteous, kind and helpful throughout the experience. We did our best to shop the numbers that he gave us against several other dealerships throughout the Central Florida community and circled back around to him. After we decided to close the deal with Eloy, we were pleased that there were no hidden extras and that we were able to get in and out of the dealership quickly. He reviewed all of the systems of the vehicle with my wife and was extremely knowledgeable about all of it. We will be sure to buy our next Honda from Eloy and headquarters Honda! read more

Headquarter Honda - Me and my beautiful wife Marlo and her new Passport Elite AWD. - Car Dealers Near Me - Clermont, Florida

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Bought a new SUV here, and the experience was great! This location had more cars on the lot, than any other location I could find. David was my salesperson and I give him ten stars. I'm not used to the new technology on new cars, and he explained everything, and will help me out again, if I have questions. Paul was a great sales manager, and helped make everything go smoothly. Kenneth in Finance was great too, and easy to work with. I'm looking forward to my new Honda! read more

Went in to check out an accord I had located online the day previous. I was greeted with a smile and was introduced to Kenneth in sales and off we went. Located the car did the test drive almost walked twice due to the sales manager not budging on the price literally at all even though on the listing online it clearly stays that this was a pre auction price. We all know auctions cost the dealership money so even though I knew it would've cost them to auction it they were not willing to budge one red cent. I ended up doing the deal on the advice of my wife because she's knows I hate dealing with a dealership and I just wanted to be done and get back to work. One thing that is odd about this deal is on their website they offered some type of gift card for showing up and doing a test drive but when I asked the salesman after there's been zero response and for that matter since the deal I have had zero communication with Kenneth. Seems strange to me because this will now by my 9th Honda purchase from an actual Honda dealer that there's been zero calls from either the sales manager or the salesman. I'm a very loyal guy to a dealership after the purchase for doing all my service work but this has left me a little confused. Honda dealerships have a reputation for customer satisfaction after the purchase but that is very lacking at this dealership. Since leaving with the car I've had it to Hollar Honda and have had to spend $720 for mechanical work to be performed ( even though ) this dealership said that they had performed a pre inspection but it's painfully clear that they did a once over and called it good. Would I be back to purchase a 2023 or 24 Crv once they have been released I have no clue but I have a sour taste after this. read more

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2022- The smarmy salesman states that all cars MUST be sold for at least a few thousand ABOVE MSRP. Additionally, they charge a 779$ "dealer fee" (these are made up charges that some dishonest dealers will tack on to the price of the car) Other dealerships are not insisting on selling above MSRP or charging bogus dealership fees. Go elsewhere. And remember kids, stay in school so u don't have to sell cars for a living read more

Ask forJohn Shelling he is world class was a tremendous help, The Upgrade program is the way to go..Thanks again. Great team. Tony, TJ and of course Jeronimo too. Always great service! Thanks.. read more

let me start off by saying this new car journey started in december. was at another dealer looking for a 2025 passport but we were far apart on price. fast forward to march. contacted headquarter honda and dealt with danny ( great guy). worked out a great deal and was going to go up to see him and finalize it, but unfortunately my wife has cancer and a few other medical issues and wasn't feeling well so couldn't go. by the time we were able to go, the passport was sold. on saturday went back to original dealer since it is closer to home and we spent over 2 hours trying make a deal but we walked out. again way too far apart. contacted danny again and after texting back and forth we thought we would get to a good deal. took a ride yesterday and ended up dealing with mike (another great guy). right off the bat we felt comfortable with him and saw he would try his best to make a deal that was right for us. well anyway, a little back and forth, as usual, and with the help of tony the manager(ok another great guy) we made a deal that we were all happy with. next we sat down with kenny (ok yes another great guy)(do you see the pattern?)and he went through the warranties and other add ons that are available. well after all that we went home with a 2026 passport in less time that it was to haggle at the other dealership, wont name names. we have bought many new vehicles through our lifetime and this was the easiest and most pleasant experience. we HIGHLY recommend Headquarter Honda for your next car. thanks again to danny, mike, tony and kenny. you guys rock!!!! read more

I bought a CR-V here 2 1/2 yrs ago. Great sales experience....then I started using their service for my vehicle. HORRIBLE! I have now had to return to fix a minor glitch left undone at service. Fortunately, all glitches have been minor, but irritating and inconvenient have to take the time when it should have been right the first time. I went in for a low tire...tire fixed, left the dealership, 1/2 a mile later the low tire indicator came on. It hadn't been reset. I went in for routine service. Two days later, 70 mph on the turnpike, I had to pull over a slam my hood down that hadn't been pushed into place. Lube and oil two weeks ago....warning indicator of 15% came on....miles away from home. On my return home, oh sorry, the gauge hadn't been reset. Done:-((((( read more

This is for the service department only. I wish that I had written a review earlier, as I've had some good experiences here over the years. Although I don't remember all my advisor's names, I think Rita and Daniel come to mind. I've always had professional service and even recently, Daniel was exceedingly professional and courteous. He kept tabs on my service, called/texted me with updates, and put me at ease with what was being done to my car. However....man, I gotta scale it back as, unfortunately, if you're not physically present here, you get ZERO attention. Recently, I needed to find out what services were done to my car at my last appointment. I was taking my car in for service out of state (and did not have my records), and I didn't want to duplicate any services and be out $$$$. I think I called like ten times the morning of my appointment, and EVERY time, I was told, "The advisors are busy, someone will call you back," or similar. I have NO idea why it's so damn hard to read a service record. "You had A, B, C, and D done." "They recommended X and Y at your next interval since you didn't get those done at your most recent visit." I think I left 3-4 messages, and no matter how many times I was on hold, I got the same answer. Every time I call here for something, there is awful follow-through. Really unfortunate. I've never had this issue at any other service shops. I'd started going to Headquarter because it's closer to me, but I'll make the drive to my old service place. There seems to be no "service after the sale," so for me, I'm out. read more

These guys deliver great customer service. My dad's Honda Accord has a maintenance light go off saying he needed an oil change on a Saturday. Of course he went immediately to the service department and they took him in immediately and within the hour the car had its oil change along with a car wash. The waiting area is quite comfortable, plenty of comfortable chairs and tables and not to mention recliners as well. The waiting area has various vending machines and all the coffee you may want. read more

Just leased my 4th car from Headquarter Honda! Mike has been with me for every lease on the sales team and Paul the general manager has been amazing. They are both so helpful. I feel very comfortable in this dealership and always feel welcomed. Their service team is also great! read more

I brought my car to get serviced and the entire experience was great. I'm all about convenience and offering me things that'll make my life easier. It started with the service tech that squeezed me in although I had no appointment and they were booked. He then offered to have a shuttle take me where I would like as he noticed I had my daughter and there would be a long wait as a walk-in. I was able to communicate with the dealership via text and I was sent a link to pay once my car was finished. Within 15 minutes, my shuttle picked me up to get my car. Talk about A1 service! #smallgestures #bigimpact read more

Headquarter Honda May 17, 2020 durrock "Best car buying / leasing experience I've ever had." I traded in 2 cars and bought a Ridgeline and leased an Accord. Mike Jahangir The salesman explained in detail the best route for the transaction. Explained how do thing certain way would save thou$and$. On top of everything, They only had 2 silver Ridgelines on the lot and I wanted a red or blue one. Mike drove to Jacksonville and traded vehicles with that dealer to get the color I wanted. Talk about going above and beyond!!! Seriously got 2 FABULOUS deals. Very low lease payments on the Accord and a GREAT low interest rate on the Ridgeline. GO to HEADQUARTER HONDA and ask for MIKE J !!! read more

We brought a 2023 Honda CRV and the steering wheel is sticking Honda knows about this problem Took our CRV to Headquarters for service and no part then i find out the part will not be released until April 1st and i had the car serviced on Monday January 15th I find this unacceptable my wife wants to trade in but Toyota doesn't want the car, so now it seats in garage because my wife won't drive it if you have the same problem good luck read more

If I could put less then 1 star I would. They were pretty rude and did not make the car buying experience at all enjoyable. Drove 2 hours to go see a car there and it was a complete waste of time. The sales rep did not even know how to put the car In dive or park... read more

Our Salesperson was good, though after the purchase like we did not exist. Purchased a used car. 2 days after the purchase the Infotainment center was doing some weird things. Random changes, switching to other apps etc. They were not willing to help. They also stated the vehicle went through an inspection that included oil change. 1500 miles after purchase I got the service light to change oil. I wanted to inspect the oil myself and it was black. Certainly no oil change. Buyer beware! read more

Hondas are great. This dealership is not! Won't ever be returning unfortunately. Unless you like sleazy car salesman like Mike Jahangir, I would recommend spending your money elsewhere. I don't know how this greedy man sleeps at night but he's heartless and will screw you over with a smile on his face. As long as he gets his deal and commission, he could care less about what you as a costumer wants. read more

Been here twice. Each time we got the same sales rep who both times was a pleasant guy, but with an air of "I don't really care to try and sell you a car". The first time we had to wait about 40 minutes until a sales rep approached us- we were looking and there were a few available. They do not negotiate on used cars and when we made small remarks of all the dings and dents the car had his immediate response was "well then it looks like it's not the right car for you". I'm not giving poor stars because we weren't able to make a deal, I'm giving it poor stars for there attitude. I've never been in a car dealer where they don't try and work with the customer. Right after this experience we went over to Toyota and had a 5 star experience and were able to make a deal. From the moment we walked in the entire greeting and customer service was way different than Honda. read more

I worked with Mike Jahangir to purchase my son's first car. He walked him through the whole process and was excellent!!! Review from my son below: It was amazing, told me about everything about the car. It was also very fast and efficient. I felt he I was in good hands. read more

I attempted to purchase a new Honda at Headquarter Honda. I was met with lies, fees, and a lot of hot air. Fees included a $2,500 markup above MSRP, a $780 dealer fee (whatever that is), and some $4,200 'protection package' (add-ones I didn't want or need). I wanted to pay cash but was told I must take a car loan, which I'm sure was laden with additional fees, e.g. Credit check fee, document fee, processing fee, prepayment fee, etc. I asked the salesman to consult with the sales manager to negotiate the MSRP markup. He returned saying "good news" which was a lie. He then pushed a piece of paper in front of me to sign. (The sales manager hadn't budged; he actually jacked the price UP by almost $4,000.) I had heard enough lies and nonsense and left. I wouldn't do business with Headquarter Honda. Neither should you. read more

Service department boasts a horrible culture and is absurdly over-priced. I showed up for an oil change appointment late day. The representative immediately tried to sell me a tire rotation (even though the tires were new A MONTH AGO). 90 minutes later, oil change was done. Price? $88 FOR AN OIL CHANGE!!! When I objected , I was told a competitor charged $107. As a courtesy, they gave me a $15 credit, lowering the cost of my oil change to $63. Dropped off another car that night for an 8:30a appointment the next day and agreed to pay a $99 diagnostic fee to find out what was wrong. After hearing nothing all morning, I called in the early afternoon for status. Was told to call back in half an hour. I'M THE CUSTOMER!!! You call me back! When I called back and was transferred to the representative, her voice mail box was full. I called back again, explained the situation, and was placed on hold for 10 minutes before being told parts needed to be ordered, but no one could tell me what parts or what was wrong. Someone would call me back. An hour later, no one had called, so my wife drove me to the dealership. En route, I called again and was put on hold again, listening to the same clever recording I'd heard way too many times about the grass on the roof, recycled rain water and solar panels. I'd been on hold 15 minutes when I walked into the service department with my speaker phone in hand, full blast, playing their recording. I slammed it down on a desk surrounded by THREE service representatives sitting around with nothing to do wondering when one of them was going to pick up the phone! You should have seen the looks on their faces!!! One excellent representative (same one who the day before generously gave me that $15 discount on my oil change) waived the $99 diagnostic fee and went to retrieve my vehicle (I was NOT having the work done at HQH!!!). While he was away, another rep called my cell; the guy who was supposed to call me 90 minutes earlier. I could see him across the room, and told him to look over his right shoulder. When he turned and saw me, HE WAVED ME OVER TO HIS DESK!!! Are you kidding? That's the moment you get up, come running over to me, and start to beg forgiveness. I AM THE CUSTOMER!!! NEVER, EVER, EVER AGAIN! read more