My 20-year-old daughter just bought her first car here today. Our sales representative, Daniela was…read morecompletely awesome and the she handed us off to Nick, the sales coordinator or something, and he was exceptionally transparent and fun. Even when we went into the "Room" that was a good experience as well. No high-pressure sales tactic at all. I mean nothing. Just a great experience all around. Thanks!!!

what a terrible experience... Jon was awesome though. if you buy, go to him…read more beautiful facility but there was something off about the workers... the owners. our salesman wasn't very knowledgeable or helpful. sort of navigated this ourselves. when it came down to numbers, the owner Nick wasn't very helpful nor wanted to make a deal. in fact, met us in a dismissive manner. i don't see us coming back here to get a car. the community is on the same page about place.

David was very nice and super helpful. He answered all our questions and made everything feel…read morereally smooth and stress-free. We took the Model 3 for a test drive and even got to try the self-driving feature for the first time, which was really cool. Overall, it was a great experience and we appreciated his help.

First time I had an problem with my Tesla, the wheel started peeling off, the doors and the armrest…read moretoo. They changed everything beside the armrest. To make the appointment wasn't easy, as nedeed to wait 15 days. I didn't understand why didn't change the armrest too, but overall satisfied

My wife and I have been wanting to get a new car and one of the things stopping us, was the car…read morebuying experience. It is the thing everyone dreads. We had an idea of what we wanted and when my in-laws came up, we knew it was the right time to start looking. They are much better at negotiating and asking the right questions than we are! We tried to find a dealership through Costco, but it wasn't giving us one close by, so we went to Headquarter Honda. This is located in Clermont right across from Costco. It was weird that Costco did not send us there but I guess it was something with the offers. However, I am glad we went where we did. We met and worked with Kyle. He was a great salesmen, never judge-y when said possibly a certified preowned, he was not pushy, let us ask all our questions, and even took time to answer my in-laws questions as well. He made the car buying very pleasurable. Surprisingly we came across a certified pre owned, only 2 years old that we absolutely fell in love with. It was such a great price compared to a newer version and had more upgrades! We knew we needed that one before someone else scooped it up or they realized they were giving us a great deal! Kyle took time to show my wife, who will primarily drive it, every button, every extra thing in the car, how everything works. It was like reading the book but being given a demonstration. They even offered the Car Fax so we didn't have to pay for one. Their actual lot was pretty well sized with new cars and certified pre owned. Our certified pre owned came with a great warranty as well. We worked with Kyle for most the time but then had to work with the finance person for all the signing. I cant remember his name but he was also very nice and not pushy at all. He was even able to add some extra protection without changing our payments. I will say this was the easiest car buying experiences we have ever had. At this location they also have a full service repair shop, where we will be bringing our car for oil changes and such. Their waiting room is pretty large, they have tons of places to sit, coffee and then snacks and drinks (in a vending machine). There is even an upgraded coffee (lattes and espressos) for a charge. I can not recommend this dealership enough. Car buying is painful, and for the most part, fearful. The pushy-ness of some salesmen can be extremely overwhelming especially for my wife but this was very easy and not bad at all. I would highly recommend using this dealership if you are looking for a new car. Ask for Kyle as well! ACES!

One of the things I dread the most is shopping for a new car. Luckily we have not had to do this…read morein a bit but sadly is was time. That dreaded car payment every month and even worse looking for a car! I was literally dreading this. We knew we were interested in a Honda or Toyota. We went to Headquarter Honda first, located in Clermont. When we got out, we first met Kyle. What a gem of a salesmen! He was absolutely amazing and made our experience so pleasant. We did take my mom and dad (they are better at this then we are) and even with all of us asking Kyle questions, he remained calm, answered each and every one, gave fantastic recommendations. We luckily found a car that we fell in love with so didn't even bother going to Toyota. He took the time to show us every little detail on the car, how to use all the buttons and such. He even followed up a couple days later to make sure everything was going well. We ended up buying a certified pre owned and we loved that they had the car fax ready to give us. Their lot was pretty well sized with new cars and certified pre owned. We got a fantastic warranty and I have to say every single person along the way was great. We really only interacted with Kyle our salesmen and then the finance person. I cant remember his name but he was also really great. Of course he offered additional coverage but worked with us to try and get what we wanted while not changing our monthly payments. I really have to say this was one of the easiest car buying experiences we have ever had. They also have a full service repair shop to where we will be taking our car for oil changes and such. Their waiting room is very nice, lots of chairs, coffee and then snacks and drinks and upgraded coffee (lattes and espressos) for a charge. We were there on a Sunday so no one was in there. Im sure it is busier when they are open. I can not recommend this dealership enough. Car buying is painful, stressful and something we just do not want to do. I was literally dreading, but this was such an easy experience for us. 5 stars for 5 star service! I would highly also recommend asking for Kyle if you are looking to buy a car. He was beyond professional, nice and overall really great! Thank you Headquarter Honda!

Hyundai of Central Florida is what a dealership should be! I've been in the car business for 46…read moreyears and this was the most professional and enjoyable experience. Ariel our salesperson was professional, friendly and beyond helpful! Highly recommend the Palisade Calligraphy. The dealership did not request this review.

Let me start by saying the Kona I have is a great car and up to this point I have had no issues…read morewith the dealership or service I have had! That brings us to my last experience. The manufacturer tried an over the air software update and it did not work and the digital display locked up. My video monitor that has radio, map and other things. Because the software did not update it locked my screen and was not usable. I called Blue-link, service for Hyundai, and they ran diagnostics and said they would have to have the engineers look into it the over the air software update and it may take up to 7 days. I waited about 4 days and brought it into the dealership. I brought my vehicle in on a Friday,. I waited about 3 hours and I asked the service rep how much longer it Would be. They said there were issues with the software and they would give me a complimentary vehicle to use until the next day. Saturday I was called and told I could keep the car until Monday. On Monday I was told I could keep the car until Tuesday they were having issues with the software. On Tuesday I was informed they needed to replace the entire head system for the Digital display and I could keep the car until Thursday. When I called late day Thursday they informed me they received the part and I could keep the car until Friday. On Friday I was told I could keep the car until the next Monday. So up to this point I was being kept in the loop on progress at least. On Monday I had to leave a message and was told I would get a call shortly. On Tuesday I left another message and was told I would get a call shortly. I called Wednesday and was sent a text stating I should receive a call, gave a name, and he would call shortly. Thursday went by and I waited until Friday around 11 am and drove to the dealership to see what was going on with my vehicle. I talked with A manager and explained what was going on with the vehicle and my frustration of having the dealership going radio silent from LAST FRIDAY. 8 days. The manager went to service and the rep in charge of the my vehicle came out and explained that the head set for the digital display was installed but the AC no longer was working, told me I could keep the comp until they replaced the electronics from a new vehicle into mine. I received a text later in the afternoon saying my car was ready for pick up. Being late I responded I would pick up my vehicle Saturday morning. Thought out this my only MAJOR ISSUE was the last week of no information being given to me. When I returned their vehicle they made me pay 2.34 for using their e-pass, I was told this was part of the comp but I was told the girl told me wrong. No worries only 2 bucks but aggravating.Then I was told I had gone over mileage and owed 10 cent a mile for each mile over. I immediately said I wanted to talk with a manager, remember the initial paperwork was done for a one day use and never updated. After 10 min or so they came back and said it was all taken care of and thank you. Mostly just aggravated at the issue of not being there to inform me of status.

Came in and left with a brand new car thanks to Asael. I only came for an oil change but Asael…read morementioned looking over my current deal and was able to get in a newer car with 0 miles with a way lower APR than I originally had and made sure I had no negative equity when selling the old car. Very happy with my choice and loving the little upgrades in the 2026 Mazda 3. I love my Mazdas ! Great reliable and stylish , what more could a girl ask for ? Even though something was left out the deal we were still able to get it done and I appreciate that integrity !! The process was smooth and relatively quick. Thanks for being my car guy Asael ! Came in and left with a brand new car thanks to Asael. I only came for an oil change but Asael mentioned looking over my current deal and was able to get in a newer car with 0 miles with a way lower APR than I originally had and made sure I had no negative equity when selling the old car. Very happy with my choice and loving the little upgrades in the 2026 Mazda 3. I love my Mazdas ! Great reliable and stylish , what more could a girl ask for ? Even though something was left out the deal we were still able to get it done and I appreciate that integrity !! The process was smooth and relatively quick. Thanks for being my car guy Asael !

Purchased three cars here. Sales experience was good but service representatives not too interested…read moreor attentive. Waited nearly two hours for an oil change and attendant at service desk can't be bothered to inform me service was finished. Not good attitude either.

Bunch of complete idiots in the service department working on your vehicle. My husband took the…read morecolumn apart because he knew what the problem was so they literally had to pull three screws out replace the part flash it and put three screws back in. They couldn't even put the three screws back in the correct holes one hole that should've contained a machine screw. They shoved some oddball screw in and then the other hole that didn't take the machine screw they just shoved it through the hole and didn't even tighten up the part and charged me $200 an hour plus a $200 check out fee. I mean if they can't even put three screws back in the holes God forbid they'd have to do some serious mechanic work. This is the second time I've taken my Jeep to the dealer and I've had problems both times, the first time they told me it was my O2 sensors. They said they took them out and cleaned them and then put them back, my husband went ahead and purchased the O2 sensors from the dealer and did the work himself, but when he went to pull out the O2 sensors, you could tell that they had never been out and cleaned like the dealer said they Did buyer beware this place is a joke. A bunch of idiots are running the place and working on your vehicle, we will never be back. if I could rate them zero stars, I would.

I answered an ad on autotrader...here's the add:…read morehttps://www.autotrader.com/cars-for-sale/vehicledetails.xhtml?listingId=606175726&zip=32084&referrer=%2Fcars-for-sale%2Fsearchresults.xhtml%3Fzip%3D32084%26city%3DSaint%2BAugustine%26incremental%3Dall%26modelCodeList%3DWRANGLER%26makeCodeList%3DJEEP%26driveGroup%3DAWD4WD%26listingTypes%3DUSED%26sortBy%3Drelevance%26location%3D%255Bobject%2BObject%255D%26maxPrice%3D16000%26state%3DFL%26searchByDma%3Dfalse%26firstRecord%3D0%26marketExtension%3Dinclude%26relevanceConfig%3Ddefault%26searchRadius%3D200%26isNewSearch%3Dfalse&listingTypes=USED&numRecords=25&maxPrice=16000&searchByDma=false&firstRecord=0&modelCodeList=WRANGLER&makeCodeList=JEEP&searchRadius=200&makeCode1=JEEP&modelCode1=WRANGLER&clickType=listing The vehicle is described as Steel Blue Metallic Clearcoat Exterior and they have the audacity to illustrate that according to KBB, this is a Fair Market Price at almost $16k. The salesman, Billy Patrick, drives up in a spray painted red piece of crap - with the matching Vin number, and then we go on a test drive. The check engine light is on as is the warning sensor for a low tire, it runs so rough that even the salesman maked the comment that he's concerned it won't make it up a hill and then he started to defend the add and the "quality" of this car. "It is what it is" he tells me THREE TIMES. I drive 2 hours from St. Augustine to see this truck - I should have gotten gas money for the effort! I waited an HOUR for a sales manager to come out and explain this BLATANT bait and switch and he never showed. DON'T GO TO THIS DEALER!!!!

We recently purchased a vehicle from Napleton's Clermont. At the time of delivery, we were told…read morethat financing was fully approved, all documents were complete, and the transaction was finalized. We relied on this information and took delivery of the vehicle. After we left, the finance manager contacted us, saying we needed to return to sign an additional document requiring a "wet signature." It was later disclosed that our original financing terms had changed without our consent -- the interest rate was increased to 23% after we left, and the dealership applied a $350 discount internally to keep the monthly payment the same. We were pressured with a tight deadline to complete a DocuSign to avoid the car being taken from us. While we complied to protect our vehicle, this experience was stressful and confusing, and the dealership initially failed to clearly explain the changes or provide transparency. We had to file complaints with the CFPB, Florida Attorney General, and Florida DHSMV to ensure the process was handled correctly. While the dealership eventually sent a check to offset part of the financial impact, this should have been disclosed and handled properly at the time of sale. We hope Napleton's Clermont improves their communication and transparency with customers. Be aware that financing terms may be adjusted after delivery without clear disclosure.

drove in one Sunday afternoon looking to deal business but these folks are filled with gimmicky and…read moreunfair practice. walked out without any real numbers until a few days after, their sales guy texted me out of the blue. I told him my down payment and what I was looking for monthly payment. Sales guys went quiet for weeks without a response to my offer until tariffs were mentioned, he then called and texted me ready to "cool up" a deal. it was too late, purchased my new ram at Orlando Dodge in Colonial, they met my down payment and monthly payments. here's proof:

Didn't think it was possible to find a car without the pressure from the sales force. But dealing…read morewith Julio and Eddie has changed my mind. I started by informing Julio that is was just starting to look at vehicles. That didn't deter him from being polite and showing me as many vehicles as I wanted to look at. After leaving I returned to next day only to find out it was his day off. Eddie stepped up and was just as cordial and easy to work with. What a great team they make. They made my car buying experience enjoyable. Thank you to both of them

I spent two days coordinating the purchase of a 2009 Hyundai Santa Fe from Genesis of Central…read moreFlorida--texting back and forth, arranging the sale and scheduling an Uber to the dealership. The vehicle-specific advertisement clearly stated, in capital letters, "PRICE INCLUDES RECONDITIONING." However, when I asked for documentation showing what reconditioning had actually been performed, I was told that they do not recondition these older "cash cars" and that the vehicle would be sold as-is. In my opinion, advertising that reconditioning is included and then saying otherwise is false and misleading advertising designed to pull prospective buyers in. I was also assured repeatedly that there were no recalls and that Genesis would not sell a vehicle without inspecting it and ensuring that all applicable recalls were addressed. Nevertheless, when I took it upon myself to research the VIN, I discovered an incomplete Hyundai manufacturer service campaign involving a known cylinder-head-cover oil leak that can affect the alternator. Technically, a manufacturer service campaign is different from a safety recall, but it was still an outstanding manufacturer issue that had not been disclosed or completed. When I requested the inspection report, campaign documentation and an itemized explanation of the advertised reconditioning, I did not receive direct answers. Instead, I was sent a general website disclaimer saying listings may contain errors, followed by this response: "It's a 2009, if you are expecting a vehicle that has had every little thing addressed this may not be the right car for you. These are cash cars sold as is." I never expected every minor issue on a 2009 vehicle to be repaired. I simply expected the dealership to substantiate its own advertisement and the repeated assurances that the vehicle had been inspected, was in good shape and had no outstanding recall-related concerns. Rather than addressing my reasonable questions, the responses felt defensive, dismissive and indifferent. The salesperson seemed unconcerned that I had already spent two days coordinating the purchase. I ultimately cancelled the sale because I no longer trusted the information being provided. I also lost $25 when I had to cancel the Uber ride I had arranged to pick up the vehicle. My advice to other buyers is to take it upon yourself to research everything. Do not assume that an advertised statement such as "price includes reconditioning" means the dealership can or will provide evidence of what was done. Run the VIN through the manufacturer's recall and service-campaign systems, obtain the complete vehicle history, save screenshots of the advertisement and demand all inspections, repairs and promises in writing before arranging transportation or spending any money. I am disappointed because I was genuinely excited to purchase this vehicle. The sale was lost not because I expected a perfect 2009 car, but because straightforward questions about the dealership's own advertising and assurances were repeatedly deflected.

Dear Customer Service Manager…read more I hope this message finds you well. I am writing to express my concerns regarding my recent experience at your dealership on July 8, 2026, for basic maintenance on my new car, which included an oil and filter change. During my visit, I also reported that the passenger side turn signal was not functioning. After a couple of hours without any updates, I spoke with a friendly staff member named Cotto, who informed me that my service advisor, Chance, was on lunch. Cotto was very helpful and took immediate action to address my concerns. He notified me that a new light was required and that we could tow the car, assuring me that I would receive a follow-up communication. On July 20, I received a call stating that the replacement part was in, and we scheduled an appointment for that day at 10 AM. However, two hours into my wait, I had still not received any updates regarding the service. Unfortunately, this experience has been frustrating and disappointing, reflecting a lack of communication and respect for my time. Based on this interaction, I would recommend potential customers consider alternative dealerships for their purchases and servicing. Thank you for your attention to this matter. I hope to see improvements in your service in the future. Best regards, W. Colon

Worked with Marquis' Oliver to upgrade from our Tesla Model S Long Range Plus to a 23 Model X…read morePlaid. Very easy to deal with, did most of it over the phone.

Well, this review is a long time coming, but I've been dealing with so much from this place this is…read morefinally the first opportunity I've had to sit and write down the entirety of what transpired. In 2022 I really needed a car and had found a vehicle I was interested in at this particular Carmax. I stopped in after work to take a look at it and basically wasn't even greeted or acknowledged for over an hour. Finally, I had to get up and get someone to come help me and while they weren't mean to me, they weren't exactly friendly either. Buying the car was pretty seamless and easy. I did end up getting the extended warranty, which by the way, I highly recommend if you have the displeasure of doing business with this place, bought the car and went on my merry way. Less than a week after I bought the car I started having issues with the transmission sticking so as the sales person had mentioned to me as long as I brought the car back within 30 days they would do any repairs free of charge so that's what I did. I kept telling them what was going on with the transmission and I kept being treated like a stupid woman repeatedly and was told that the transmission fluid only needed to be changed. Long story short that ended up not being the case and a couple months down the line I was driving on I-4 and my transmission completely stopped working, I couldn't shift and I was lucky enough to get onto the shoulder so that my car could be towed away back to Carmax. I of course, was very angry over the situation and insisted because I had already brought the car in for this problem and they wouldn't take me seriously that they take care of fixing this problem and it shouldn't be on my dime. Well I did have a manager reach out to me, her name was Jessica and she told me that because it was documented that I already brought the vehicle in for this issue that they were going to take care of it and give me a loaner car for the duration of the repair. I said great and I was able to come in and get a loaner car and they were just going to do what they needed to do with my vehicle. This whole ordeal took about six months of them, trying to do everything they could to not replace the transmission in my car, but of course it ended with them just replacing the transmission because the problem was not getting better without doing that. So after I thought everything was good and I could wash my hands of this, I picked up my car and went on my way. Well, less than a year down the line my engine gave out and I kind of thought well this is a big repair but I have the extended warranty so shouldn't be a big deal. The car got towed to Carmax, which then they took it to the Ford dealership and that's when I was informed that the transmission repair that was done on my vehicle a year prior was done by using money from my extended warranty, and I didn't have enough left in the extended warranty to cover the engine replacement needless to say I was extremely angry because none of this was ever made clear to me. I've gone through every email to see if it was something that I had missed in the fine print and there was nothing mentioned of this. Carmax in particularly the manager, Jessica scammed me yet again and I was extremely upset over the situation. So after going back-and-forth with them and their legal department for a long time I finally just really needed my car back and I paid the difference and just let it be what it was. I can tell you for 100% certainty that I will never buy a vehicle from this place again and that's any of their locations and I highly recommend to everyone else that they don't either. To this day,I still tell all of my friends and family about the horrible experience that I had here and how I was treated and I just can't in good conscience recommend that anyone buy a car from here because I can promise you it will be nothing but a headache.

Hands Down best Carmax to work with. I had been working with the lakeland location trying to sell…read moremy car and the amount of issues they kept telling me and lack of communication causing severe headache. One call to customer support and them teaming up with the team/manager at Clermont had my entire situation handled from the first phone call and the moment i walked in being assisted through the process making it seamless. Not only are they efficient but how friendly they are. Between Brandi and Barrie. I will most certainly be back and ill be telling everyone to come to their location.