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    Healing Hands Diagnostic

    4.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    11 years ago

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    Sol Medical Imaging & Breast Center

    Sol Medical Imaging & Breast Center

    4.0(5 reviews)
    8.0 km

    My PCP recommended an MRI for pancreas/abdomen/kidney since a recent CT showed some abnormalities…read more I groaned because I dreaded the 40 min drive and the whole procedure. I appreciated the phone check in process the days before to avoid that new patient paperwork. On the day of my appointment I was greeted by the friendly receptionist, shown to my room on time, and met with a very thorough and careful listener tech who took my whole history. She then tucked me in, briefed me on the MRI and painlessly hooked up the contrast. I think her name was Celuma (sp?) and she was terrific. All my fears were for nothing. I even got a cup of coffee afterwards when the receptionist showed me how to work the coffee maker! Super staff... efficient, professional, friendly, and knowledgeable. 5 Stars!

    I came to Sol Radiology Victorville for a routine neck x-ray. I have had multiple imaging studies…read morehere without copays, including an MRI, so I was surprised to be charged $22 at the kiosk with no explanation. I contacted the billing department to understand what this charge was for. Instead of a straightforward answer, I spoke with two separate representatives who were rude, condescending, and aggressive on the phone. When I asked for a supervisor, I was told no. This was deeply unprofessional, especially when my only concern was understanding why this visit differed from my previous visits. Fortunately, I eventually spoke with Dustin, the lead supervisor in the scheduling department, who investigated and resolved the issue in five minutes. He explained that the kiosk had failed to process my insurance correctly and that the charge was their error. He apologized for how I was treated and stated that he would get management involved and provided his contact information incase I don't get my refund from this visit. Here's what troubles me: a billing kiosk error is understandable; staff rudeness and refusing a supervisor escalation is not. The fact that a scheduling supervisor could resolve this quickly while billing department staff gave me the runaround suggests a significant problem with how the billing department handles patient concerns. Dustin demonstrated exactly how patients should be treated, with respect and efficiency. The billing department should learn from his example. I'm posting this review because other patients deserve to know that when something goes wrong, Sol Radiology may not handle your concerns professionally. That's a serious issue for a healthcare provider and I will be looking into making sure my family and I do not need to come to this company any longer for radiology services. We will take our business elsewhere.

    Healing Hands Diagnostic - diagnosticimaging - Updated June 2026

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