My PCP recommended an MRI for pancreas/abdomen/kidney since a recent CT showed some abnormalities…read more I groaned because I dreaded the 40 min drive and the whole procedure. I appreciated the phone check in process the days before to avoid that new patient paperwork. On the day of my appointment I was greeted by the friendly receptionist, shown to my room on time, and met with a very thorough and careful listener tech who took my whole history. She then tucked me in, briefed me on the MRI and painlessly hooked up the contrast. I think her name was Celuma (sp?) and she was terrific. All my fears were for nothing. I even got a cup of coffee afterwards when the receptionist showed me how to work the coffee maker! Super staff... efficient, professional, friendly, and knowledgeable. 5 Stars!

I came to Sol Radiology Victorville for a routine neck x-ray. I have had multiple imaging studies…read morehere without copays, including an MRI, so I was surprised to be charged $22 at the kiosk with no explanation. I contacted the billing department to understand what this charge was for. Instead of a straightforward answer, I spoke with two separate representatives who were rude, condescending, and aggressive on the phone. When I asked for a supervisor, I was told no. This was deeply unprofessional, especially when my only concern was understanding why this visit differed from my previous visits. Fortunately, I eventually spoke with Dustin, the lead supervisor in the scheduling department, who investigated and resolved the issue in five minutes. He explained that the kiosk had failed to process my insurance correctly and that the charge was their error. He apologized for how I was treated and stated that he would get management involved and provided his contact information incase I don't get my refund from this visit. Here's what troubles me: a billing kiosk error is understandable; staff rudeness and refusing a supervisor escalation is not. The fact that a scheduling supervisor could resolve this quickly while billing department staff gave me the runaround suggests a significant problem with how the billing department handles patient concerns. Dustin demonstrated exactly how patients should be treated, with respect and efficiency. The billing department should learn from his example. I'm posting this review because other patients deserve to know that when something goes wrong, Sol Radiology may not handle your concerns professionally. That's a serious issue for a healthcare provider and I will be looking into making sure my family and I do not need to come to this company any longer for radiology services. We will take our business elsewhere.

Been going here for years. Five stars on today's receptionists. Both were professional, kind and…read moreabove and beyond oh so helpful. This around noon 12-5-24. While all visits have been just fine, wait times aren't crazy bad but can be better. What I especially liked today was the customer service and friendliness even though I tho I could not get an appointment soon there. No biggy, they scheduled me for Apple Valley and will even be calling doctor to send referral since they forgot on their end. Life is grand when treated with the Golden Rule

The Hispanic lady who worked the front office from 3:30 pm to 4:30 pm on 4/15/26 was horrible told…read moreme my order was not good even though it was from January, I talk to a supervisor they said they are good for a year , made me re call and schedule a new appt after I drove over 40 mins to get there . She needs to be fired her customer service was trash wasn't helpful at all and told me the wrong information . she has rude attitude problems

The exray technician takes exrays using the wrong setting on the machine and has to reset it, and…read morethen retake the exrays, forcing the patient to be exposed to much more radiation than should be necessary. Unnecessary exposure to radiation puts patients at risk. They need to stop doing this.

The staff was amazingly awesome kind friendly clean I had a mammogram and a bone density test all…read moreat the same time all of it took 20 minutes I am so impressed I've had I've had all this done before I've never had such great experience the staff was amazing highly recommend this place

It's a busy facility but the staff is friendly. You can check the availability at xrayhours.com but…read morejust know that they don't have appointments available for most procedures. Be prepared to register in-person and return later as the wait times can exceed two and three hours.

Was in a car accident on Sunday was ordered to get x-rays but They forgot about me and left me…read morewaiting room for 2 hours while I had neck pain decided to go home get rest instead of continue to be ignored while patients who came in way after I did were served 1/5 never again.

They take good care of their patients and do a good job getting results available ASAP.read more

My appointment was at 6 pm. Now is 6:45. I'm freezing and I want to leave…read more When I first arrived, I stood at the front desk for 10 minutes while two employees were busy with their own things and completely ignored me. A month ago I had an ultrasound done. They sent the images to the doctor, but not the actual ultrasound report or explanation. The level of service here is terrible.

The staff are friendly and always quick with my results. I appreciate how caring and upfront they…read moreare. I recommend this location over other Radnet locations.

Outdated mask "policy". Clerk says it's company policy that to be seen, treated or inside the…read morefacility, you must wear a mask. I called corporate, they say they'd rather be safe than sorry. Safe, by forcing the use of disposable paper (plastic really) masks that shed plastic fibers as you breathe them. Yep, breathing plastic fibers is a good thing if you're in the chest x-ray business.

We went in this morning for my 11-year-old to get an ultrasound and some x-rays.The staff was super…read morefriendly and really made her feel comfortable. Everything was well kept and professional and we didn't have to wait long at all. My daughter had a great experience that she asked if we could give them 5 stars .

Our experience with this office has been incredibly frustrating. For our first appointment, we…read moredrove more than 3 hours and waited in the waiting room for an hour and a half, only to discover the front desk had no record of our check-in and couldn't locate our appointment. We were ultimately turned away because the order required a formal doctor's visit, forcing us to reschedule. ​We returned the following week--another 3+-hour drive--only to be told the order was no longer valid, despite having a later expiration date. After waiting an hour for our doctor's office to send a new order, we were told the doctor was at lunch, fully booked for the day, and we would have to reschedule again. ​Driving 12 hours total across multiple weeks with absolutely zero care provided is unacceptable. The aloofness of the front desk personnel and the lack of internal communication is astounding. Management seriously needs to review patient files ahead of time to ensure everything is in order before forcing people to travel these distances.

I've visited the Riverside Elite Imaging facility more than five times over the course of 2 years…read more They are excellent!! I can't say enough good things about their staff. They are kind, helpful, and attentive. I've spoken with Lupe numerous times requesting disks and reports. Today, I spoke with Veronica who went out of her way to schedule my MRI and X-rays immediately. She was efficient, thoughtful, and very kind. I'm so grateful this business exists and is so close to home making it convienț. You won't be disappointed using their services!!

The staff here is very friendly and welcoming, it's also very clean inside. I was nervous since…read morethis was my first MRI after my accident but the tech made me feel super comfortable. it wasn't as bad as I thought it would be ! Thank you to all the staff!