Absolutely the worst customer service I've ever experienced from a veterinary clinic. Even though I…read morehave moved 60 miles away I have continued to bring my pet to this facility. Made an appointment last week to come for the checkup, shots and have a cyst removed. The appointment was set for 8 AM, first appointment of the day. Had to leave home at 6:45 am and drove all the way down from Port St. Lucie, brought her in at 8 AM and was told they would call me when she was done. I called 3 hours later to inquire as to what time she might be done as was told that Dr Anna had not looked at her yet. When I asked why, the male vet assistant said to me that anyone who brings in their pet before 9:00 am is considered a drop off "walk in" and that the dog would not be looked at until after all the other appointments were completed. You think the genius would have told me that when I dropped her off. You can't make this stuff up. In what alternate universe does an 8:00 am appointment turn into being treated as a walk in. So this clown left my dog in a crate for all this time. Customer loyalty by this clinic is non existent. Apparently being loyal to this business just goes to show that no good deed goes unpunished. Dr Anna should be ashamed.

Dr Anna and her staff have taken care of our 19 year old Dachshund, McLovin , with professional…read moreexpertise and great compassion and Love. As his systems failed him they gently sent him over that Rainbow Bridge to Puppy Heaven. They made all the arrangements for a beautiful ending. While sending him off was a heartbreaking decision it was a rather beautiful and gentle event.

I've been taking my dog here since 2015. I get in right away and have always received great service.read more

What a wonderful place to take your pets. Everyone is so friendly and Dr Armstrong saved our kitty…read more Highly recommend.

Great visit with Dr. Edwards! Amber at the front and our Vet Tech were amazing and so sweet with…read moreour boy Zeus. We are getting our first visit after moving back to the area. Glad to get his first assessment done and his vaccines. They started our appointment right on time and we were in and out in about 30 minutes.

I had one of the most heartbreaking and traumatic experiences yesterday at the Animal Healthcare…read moreCenter in Woodwalks Plaza. It was, without a doubt, one of the hardest days of my life. My 18 year old dog had to be put down, and the whole process was made infinitely worse by the cold and distant attitude of the veterinarian Dr. Dew. When we arrived, my dog was peacefully sleeping, but the doctor chose to wake him up, which felt unnecessarily harsh, almost as if to confirm we weren't lying about his condition. From that moment on, he was in agony, moaning and crying throughout the procedure. What made it worse was that no one offered him any kind of anxiety medication or calming treatment, even though it was obvious he was distressed. He went from crying to lifeless in my arms, and the whole thing felt horrifying. I thought I was mentally prepared for this experience. But the reality of it was far worse than I ever could have anticipated. I can't help but feel like I betrayed my dog and that he suffered because I didn't advocate harder for his comfort. If I had known how much he would struggle, I would have gladly paid extra for any sedative or calming aid to make it easier for him. I truly hope he can forgive me, but I can't shake the feeling that I failed him in his final moments. This experience was not what I imagined it would be, and I just want to warn others to make sure they advocate for their pets' comfort, even if it means pushing for additional care.

I took my cat to see Dr. Hertzer for his first appointment today, and I had an excellent…read moreexperience. After seeing Dr. Rupp at Vet CCC for the past five years, I'm very glad I made the switch. There were several differences that really stood out: 1. **I was able to stay with my cat during his echocardiogram.** Being there helped keep him calm and made the experience much less stressful. At my previous cardiologist, he would often become so anxious during his echocardiograms that he needed medication beforehand. 2. **I actually met and spoke with Dr. Hertzer in person.** He was kind, patient, and took the time to explain potential medications that my cat would go on in the future. In the five years I was a client at my previous cardiologist, I never met Dr. Rupp face-to-face or spoke to her on the phone. 3. **Pricing and recommendations were explained clearly before any testing or charges.** I appreciated knowing exactly what to expect before consenting to anything. 4. **Dr. Hertzer diagnosed my cat and not one of his medical assistants.** While seeing our prior vet, only her medical assistants would do the echocardiogram and the diagnosis. Dr. Hertzer believes it's a possibility that my cat was misdiagnosed, and I wouldn't be surprised it's because the previous vet had her medical assistants diagnosing my cat instead of herself.  5. **Sedation isn't the norm.** At our prior vet Dr. Rupp, sedation was the normal for routine echocardiograms, and it the appt.s were 2-4 hour drop-offs, versus the 40 minute in-person appt we had with Dr. Hertzer. One of the main reasons I left my previous cardiologist was the lack of transparency regarding policies and pricing. Over the years, fees randomly increased (usually 25-30% a year), and my cat had always been seen annually without any issues. I called to make another annual check appointment, and I was unexpectedly told that appointments were now required every six months to continue receiving his medication. Because it had been more than six months, I was told I had to pay the much higher "new patient/first visit" fee instead of the annual recheck fee ($300-400 extra) --even though my cat had been an established patient for five years and had been seen within the previous year. This policy change had never been communicated to me in advance, which was very frustrating. Overall, my experience with Dr. Herter was outstanding. The care felt compassionate, transparent, and patient-centered, and I left feeling much more confident about my cat's treatment. I highly recommend him to anyone looking for a veterinary cardiologist.

Top notch! Great staff! Sparkling clean office! Compassionate doctor and nurse. My highest…read morerecommendation for this office and staff. Couldn't be happier! I left the office feeling more knowledgeable about my cat's problem, as Dr. Hertzer took the time to explain, in detail, about my cat's condition, using a replica of a cat heart. Again....top notch and highest recommendations for this practice!

I feel Dr. Salib was excellent. He took great care of my little dog. The techs were fantastic as…read morewell. Calling me at every step along the way when my dog had 2 teeth removed. Calling before my little girl woke, knowing I'm a new, nervous momma and wanting to be there when she woke. They did all of that. Dr. Salib brought her to me. I think he's just great, seeing us immediately when I my silky stepped on something. Turned out to be nothing. Oh, the techs called numerous times to check as well. Jennifer

I would like to share my heartfelt gratitude for Pet Calls Animal Hospital. My name is Alice, and I…read moream the mom of a senior dog named Dexter. If today I can be thankful that my son is alive, I owe that to Dr. Ehrlich and the entire Pet Calls team. Last year, I arrived at this clinic completely desperate and lost after Dexter was diagnosed with cancer. From the very first moment, I felt welcomed. When I met Dr. Ehrlich, I immediately felt that Dexter truly had a chance. That feeling of hope meant everything to me. Every single person there has been incredible. I showed up to so many appointments in tears, scared and heartbroken, and the receptionists met me with kindness and patience every time. The nurses cared for Dexter during his post-operative period with such love and dedication. I will NEVER forget that. Less than a year later, we have unfortunately learned that his cancer has returned. Once again, I place all of my trust in Dr. Ehrlich. She is truly the only person in this world I trust to care for him. Her professionalism, compassion, and genuine love for her patients go far beyond what anyone could expect. Thank you to everyone at Pet Calls. There is no better clinic and no better people. They truly love and care for every single pet who walks through their doors. Forever grateful.

This place is an absolute DISGRACE and the worst vet I've ever dealt with! On January 2, 2026, I…read morebrought my sick cat in for urgent care - they held him from 10am to 4pm and then had the AUDACITY to charge me $1,600. Greedy, exploitative, and totally outrageous! Some employee who identified himself as the "head nurse" (some arrogant, power-tripping idiot) was a complete nightmare. He THREATENED to STOP treatment and said he'd have my cat THROWN OUT of the hospital if I didn't fork over a $1,000 deposit immediately. When I tried to speak up, he snarled that I was interrupting his lunch, then screamed at me to "get out of his face"! This bully was aggressive, hostile, and treated me like absolute garbage while my poor cat was suffering. ZERO compassion, ZERO professionalism - just pure money-grubbing cruelty! I'm LIVID, & disgusted, over how they treated us. I will NEVER return to this hellhole, and I'm warning EVERYONE to stay the hell away. Go anywhere else - these people don't deserve your business or your pets. AVOID AT ALL COSTS!!!

Dr. Natalie was my support system through my dog Milo's aging process. Unfortunately, in his later…read moreyears everything seemed to happen to him at once. Glaucoma, IVDD, kidney disease then eventually a mass in his lungs. I adopted him at age 8 and with no previous medical history known it was hard to tell why this happened to him but Dr. Natalie supported me throughout all of his treatment. We even had to rush to the emergency vet one night and she was on the phone with the doctors advocating for Milo throughout the night and into the next day and a half while we stayed. Because at the time she did not have a physical clinic to do diagnostics, we worked alongside a conventional vet for those and any medications recommended Dr. Natalie would personally look into them for him and let me know what was the best fit. I don't know what I would've done without her in the last year of Milo's life. I wish I found her sooner so he could've stayed with us longer! He was my baby boy and she really saw and supported our connection. Integrative care is expensive anywhere you go. It involves expensive machinery and equipment and her prices are within the normal range from what I've seen around the area. We had been to 3 other locations for his acupuncture and holistic care but because of his blindness we could no longer go physically in person because of his anxiety that came with it. Love that she travels to you and she goes very far! She was always beyond patient with Milo when he would bark at her and resist the acupuncture . She never pushed anything and was the most thorough vet we've ever seen. No one ever even did a physical exam the way she does!

I had a terrible experience with My Friendly Vet - Dr. Nathalie Yoguel. When my Rex was in danger…read moreof losing his leg because he wasn't improving from a fall, I asked to have a call with Dr Yoguel and she told me that she would have to charge me for the call. I've never had that happen before with a vet! Particularly after spending at least $2000 with her in Services already. Then when I asked for recommendations in writing instead, it took over a week and it was much later explained to me that she was sick and/or her aunt had cancer...While I'm compassionate, I don't think that if you are a business owner, these things should prevent you from doing any business, OR you should call your customer to help them and/or explain. Dr. Yoguel then LATER called me to yell at me for sending her two texts that were panicked, begging her to send me her recommendations about Rex. As I'm sure most dog owners can understand, watching their animal suffer. In that conversation, she told me that if I couldn't afford to keep up with regular physical therapy for Rex, then I should amputate his leg. She also referred to the high value of my house when I explained that I was having trouble paying $300 every time she set foot in my house due to a bad job situation we are dealing with. And It was recommended I do more. It was all incredibly upsetting, I was left shaking and crying and had to hang up. In desperation I took Rex to Parkland Veterinary hospital who really only cared about the health of my dog and not their bottom line. They let me use their electromagnetic mat FOR FREE for 3 weeks. Then they taught me a few basic exercises and told me where to buy the mat. Since this, Rex is down from 4 pain meds to one and is completely using his leg. If it wasn't for Parkland Vet my baby would not have a leg! Dr Yoguel does not know how to manage her business, does not understand customer service, cares more about money, and is frankly too immature to be a business owner of this type.

Very impressive and kind staff!! Dr. Dickman took care of my…read morePrada professionally & compassionately, promptly removing her mammary tumor; discussed possibilities and potential treatment if it were to be necessary. Kept me posted before During & after surgery ! Recovery was fast & within a week doctor was so sweet to call me right away with the happy news that tumor was benign! Her wonderful staff was so helpful & attentive to our needs and questions!! I appreciate & thank Dr. Dickman for truly showing great care for my pup!!

Very efficient and friendly vet service.You're in good hands at Shores Animal Clinic. Thankyou for…read moretaking such good care of my Coco Chanel.