There are a number of negative reviews here, but I'm really not sure why. I'm guessing from the lengthiness of the ranting, that the drama is strong in these ones. I've been here quite a few times over the years and with several different therapists. Michelle is my absolute favorite (think: strong and excellent technique meets fun and comforting personality). In truth, I've never had a bad experience here with anyone. Easy to schedule an appointment, relaxed yet professional environment, clean tables and rooms. I highly recommend this place! read more

Went in hoping for a deep tissue massage to work out some sore back muscles, but unfortunately the girl who did my massage couldn't sustain firm pressure for long. Every time she asked if it was firm enough, I asked for more (about 4 times)... and it even got to the point that 2 other times, I requested firmer pressure. She was nice though and the place was very clean and professional looking. I would just probably not recommend that specific therapist if you're wanting knots worked out. Unfortunately, I didn't get her name though. read more

My boyfriend and I have gone a few times for couples massage. Very relaxing, and the ladies are always professional. Great massages, they do exactly what you ask for and check in during the massage to make sure it is meeting your needs. I highly Recommend this place! If you like firm touch and moderate strength get Amanda. If you want someone who is strong get Ashley. I love Ashley! She will work you til you squirm- and that's the best way to get all that lactic acid build up OUT of your muscles. Dee has a gentle touch, and is much softer. They do gift certificates as well. read more

I have never dealt with a more unprofessional business ever! To start everything off I was given a gift card in Feb since then they had raised their prices and did not honor the gift card I was given - I called and scheduled a 1 hour Swedish message - Finished with my message and knew it was not what I had asked because I have had a lot of messages and this feel more like they were just working my pressure points. I was unhappy so I called and asked for a manager and have never been talked to like that in my entire life. I was talked to like I was stupid. I was actually told "I'm sorry you thought the person answering the phone was the person that would be touching you" No that's not what I thought at all but when you call and ask for something specific and this person knows they will not put that in your appointment don't you think they should tell you??? By the end of the conversation we agreed I would come back and get a free 1 hour massage. So In the mail today this is the letter I received: Amber, I am again so sorry you were so unhappy with your massage with us, and the way we run our business, and the way I spoke to you on the phone. Here is the free massage we discussed giving to you. Since you are so unhappy with our clinic, we decided you would prefer to go elsewhere. Sincerely, Julie Pommer Owner of Healing Touch Massage Clinic ** Included in the letter was a 1 hour gift massage to MASSAGE ENVY!!! In regards to someone going to a hair salon Yes the person cutting your hair will ask what kind cut you would like and what color you would like... I was never asked this I was asked what area I would like them to focus and and I told her -- but I was never asked what specific kind of massage I would like and didn't think I needed to tell the therapist since I told the receptionist when i booked the massage - In reference to the gift card - honestly It was a 5.00 difference least of my worries - but I am not the only person that thinks this is a bit ridiculous and you should honor the gift cards people have. In reference to your clients asking if the pressure is ok - it was had no issues with that just wasn't the massage I had asked for when I booked my session - Again since you like to use the salon references if you get your hair cut and someone asks you if the length is ok but then proceeds to give you mare layers than you want but you don't realize it until the end... is that your fault or the person cutting your hair? Your therapist never asked me if it was what I had wanted she asked me if i felt better - well anytime you get pampered for an hour your going to feel better like I said I am usually not one to complain and I felt uncomfortable saying anything at the salon or in front of Amanda - who's massage was not bad and I told you that on the phone it was simply just not what I had asked for. I have worked in the hospitality business I always tip generously even if the service is not as good as it should be, in this case not getting what I asked for - generally when someone receives tips their wages are not very high so this is their living we are talking about I have always been a good tipper. Again I did not feel comfortable talking about it in your lobby which is very small and someone could walk in and hear the conversation. I would have also been talking about being unhappy in front of the person who gave me my massage and I did not feel comfortable doing that either. In reference to our phone call you hardly listened - however you did continue to talk to me like I was unintelligent and said things like I thought the person answering the phone would be the one touching me. And how you do 30 massages a week and there's no way you will remember what each person wants. -- I don't know here's a good idea when someone asks for something specific when booking... why don't you write it down? I have been to Massage Envy and I would rather have gotten a gift card from somewhere else than your alternative which this is how it was told to me "I would be happy to personally give you a 1 hour massage so I can talk to you the whole time and make sure everything is ok" who wants to be talked to the whole time they are getting massaged?? You didn't feel it was best for me you wanted to find one more way to be rude to your customers. I never threatened you just promised to let the whole town know how you run your business which I intend to do. - and I have never even spoke to your employees other than when I was there for my massage and you even said I had no issues with I was there. Never stalked your FB was simply reviewing the same business. Here is another review: I had a friend go their for her very 1st massage. Julie did it and bruised her entire back. My friend told her that she didn't think she should have to pay for it since she hurt her. Julie told her no and to leave, and when she didnt, Julie called the cops and described her as "fat". I will never go there! read more

Arrived at airport super sore from a weekend bike ride and with a quick phone call was able to get in that day. Ashley was my massage therapist and her strong hands relieved my aches and pains. Several different time options available to allow for a permitting schedule or budget. I recommend this business! read more

Julie went above and beyond to provide the best customer service I've experienced! I cannot say enough about her professionalism and her staff is top notch. It was the best massage I've ever had. I highly recommend Healing Touch! read more

Ashley was wonderful! She listened to what I needed and I felt loose and had no pain in when i left. I'm definitely going back to see her again! read more

I woke up this morning and my back was really really really tight and locked up so I laid in bed all day and was feeling sorry for myself but decided that a massage would make things better so a quick Google search I found this place. I called and was able to get in rather quick which was a pleasant surprise but after this HORRIBLE experience it's no surprise their schedule is wide open. I was immediately met with an attack for being on my cell phone so she yelled at me the second I walked in the door (this was understandable but her tone of voice had a lot of anger in it. I apologized immediately) I was in a lot of pain and was trying to tell Julie the owner what was hurting and for how long. I told her this has happened to me one other time and the massage therapist used deep tissue in my lower back to work the knots out. I was met with rolling eyes, a snotty comment of "I'll do massage the way I see fit not what another therapist did" and an overall hostile vibe was radiating off of the "owner" Julie Pommer during the consult. Here's where it gets comical and scary. She started out massaging my psoaz which is a muscle in your pelvic region that can pull the lower back out. She went in through the stomach to get to the tight area. She started rubbing the area and all was fine and dandy. I started to feel her fingernail jabbing into the surface of my skin and gently said "can you watch that fingernail its jabbing my skin" She shoots right back with "i don't have fingernails". I thought maybe I was imagining since I was in so much pain. A few seconds later I realize it's still the same feeling but try to ignore it. After a couple minutes go by but I just can't stand it anymore and tell her politely that the fingernail is stinging my skin. She says again that she "doesnt have fingernails" and shoves her hands in my face roughly where she clearly has fingernails but she was showing me she didn't . I'm starting to feel like I'm being punk'd so I let her keep going with the jabbing because I wasn't there to argue. After a few more minutes I simply can't stand the jabbing and say "could u please use a different part of your hand because it hurts". She yells in my face again (with rage in her eyes) that she doesn't have fingernails. I tell her "I really don't want to argue" and she then SCREAMS "look lady you really need to leave. I can't take all these comments from you." There you have it!!!! Astonishing tale of unbelievable insanity at a massage therapy studio in Sioux Falls SD. if I could give less than one star I would. Positively pitiful experience! :(. I would not recommend this place to my worst enemy..... read more

This is the only place that has been able to restore the circulation back to my arm and they know how to work the gluts, back and neck muscles when they tighten up. Great place when you need real work done. read more

Went to use up a gift card I got over Christmas. I had to reschedule a couple times due to really bad weather. (The lady I spoke to on the phone was very nice and friendly) When I finally went in, I decided on a full body massage. (1 hour) I got in pretty quick for my massage. My massage therapist was Megan. She was very nice!!! I liked that she didn't try talking to me the WHOLE time, but instead..let me relax and listen to the gentle music playing in the room. We did have some conversation, but she left it up to me to start talking. I'm a server and have really tense shoulders. She did a wonderful job trying to tackle my knots I had. They NEEDED to go away!!! She asked me how the "pressure" if the massage was and made sure I was always comfortable. The warm towels are AMAZING!!!! I WILL GO BACK!!!! read more

The massage performed by Julie Pommer ended up leaving some bruising. She was contacted about this and offered another massage, which was declined, then offered a full refund. When arrived to pick up said refund, only partial refund was offered. Ms Pommer then called police when the refund was questioned. The entire experience was traumatizing and a nightmare. I would never recommend going to The Healing Touch and I will actively advise people not to go their either. read more

In regards to Amber G's Review: Let me first of all apologize for your bad experience at our clinic. Our therapists try very hard to give the clients who see us the type of therapy they ask for as well as a positive experience. With that being said, I would like to clear up any misunderstanding you may have with our policies and procedures. First of all our gift cards are set up like a pre-loaded credit card ( minus the fees) with a specific dollar amount chosen by the purchaser. They are not a guaranteed service, but to be used twards any service we provide. The unused card value never expires. Unfortunately, with the increase in cost of supplies and business expenses at some point rates of services also have to increase. I've worked for Healing Touch for almost three years and March 2014 has been the first increase in rates of services since I've started. Healing Touch's rates are clearly stated on its website as well as at the office. Our receptionist are NOT licensed professionals. The weekend and evening receptionist are high school students that work part-time at our office. Their responsibilities are to answer the phone, schedule appointments, greet clients, take payments and assist the licensed therapist when needed. Our receptionist inform clients when they are scheduled to discuss session goals with their THERAPIST before the session begins. Healing Touch is a MASSAGE CLINIC not a spa. The major difference is that we specialize in therapeutic and medical massage versus spa treatments. Therapist customize and use many different massage modalities/techniques during the session to achieve what the client asks for and wants to achieve during the session. Our therapist go above and beyond the minimum state requirements for continuing education. We invest a great deal of time and money learning and expanding our knowledge and skills of massage and bodywork techniques/modalities. At our office when a therapist takes a client back to a therapy room for consult the door is closed for the clients privacy. During that time we review and discuss the client's intake/medical info form with the client. I ALWAYS ASK WHAT THE CLIENT IS WANTING TO ACHIEVE DURING THE SESSION. I ask if the client wants to just relax, if he/she wants extra time spent in a certain area. Before leaving the room I ask the client if he/she has any questions and to please LET ME KNOW AT ANY TIME DURING THE SESSION IF ANYTHING IS UNCOMFORTABLE OR NEEDS TO BE CHANGED/ADJUSTED. During the session I ask a few times if the client is comfortable or if anything needs to be adjusted. After the session, the therapists types detailed SOAP notes of the massage session. We also make note of client preferences and important medical info for future visits. Amber, I'm sorry that you felt uncomfortable telling me that you were unhappy with your massage. I wish you would of spoken up during the session when I asked or even after the session. I would of immediately apologized and found a way to make things right. I'm sure after working in the hospitality business you understand how frustrating it can be to be led to believe that a customer left happy and then later calls and complains stating the opposite. The receptionist working that afternoon later informed me of how rude you were and how you yelled at her on the phone. What did she do to deserve this treatment? I'm sorry you feel the need to spend time and energy spreading negativity. Personally, instead of spending time defending my hard working, wonderful, talented co-workers as well as my own hard work. I would much rather focus my free time making memories with my daughter and spending quality time with friends and family because in life thats what really matters. Healing Touch, as well as all service businesses are not always the right fit for everyone's and wants. There are so many wonderful therapist in the city, I hope you find the right one for you. With Best Regards, Amanda Barfoth read more

Great deep pressure and trigger points used during my massage. I recommend them if you truly want to get the deep knots in your muscles to stay loose and relaxed. I get results much quicker now even if I might be sore for a day because I waited too long in between massages. read more