I don't know how to feel about this office. There are some people there who go above and beyond to…read morehelp find appointments and make sure that you can get seen by a doctor, even if you're as annoying of a patient as I am. That being said, I don't know how I feel about how worn out the doctors may be. I love my doctor and I've had him for 13 years. He was a part of the Crozer system Which obviously got shut down very quickly and then he came to Mainline Health. A lot of of us had trouble getting our records back from the company that bankrupted Crozer although it seemed that they maintained some of my records, at least for medications, because someone read them out to me on the phone once and I know they weren't guessing because there were so many. Because I have complicated health problems and cannot always make it in when I want to, I got told that the next appointment that was available with my doctor - because I was a new patient (which is vaguely disconcerting) - was not until 2028. At the time by law, this doctor was supposed to be talking to me every six weeks. I don't see how the bottom can hold in a situation like that, but it was pleasant enough when I went there. I'm hoping that they take a bit off the of the doctors. I don't know if they have quotas or not, but it seems like if you can't get in to see a doctor for two years that that is an administrative problem. That being said like I said earlier, the people that work there I've had nothing but good conversations with and they have been nothing but patient with me and I'm just kind of waiting to see how it plays out. Their portal is probably the most frustrating thing I have ever dealt with besides trying to get through a human being from a customer service prospective or getting a pinky on the fourth fret when you have 13-year-old girl hands and are learning to play guitar. I haven't been to anybody but my primary care physician yet but I do have to see a few specialist and get an MRI so this review is subject to change based on those experiences.

They schedule appointments at 7am and tell you to arrive at 6:30am but the center doesn't open…read moreuntil 5minutes before 7am so don't bother arriving early as you will have to stand outside and wait as the staff walks by you goes inside while trying to ignore the crowd standing and waiting at the door

I called their main number just to ask if they have an Urgent Care office at their facility. I was…read moreon hold for 28 minutes - no one ever picked up ! I would not go there now since there is obviously no way to get in touch with them.

I first went into this clinic on a referral to get a test performed, and was so struck with the…read morequality of care and service that I changed my family's primary physician to the Family Care here. In just a few years, however, Crozer Keystone at Broomall has been transformed to one of the worst caregivers. I have done some background reading on the company and also spoken with a number of employees at this facility, so what I am writing here is not just based on my personal opinion. Things slowly started to change after they were bought out by the for-profit Prospect Medical Holdings, and have steadily gotten worse and worse. First, even though the number of patients increased, the corporate office refused to hire sufficient staff. As a patient, this meant that it became more and more difficult to schedule an appointment. Next, Prospect subcontracted Crozer Keystone's billing to another company. I noticed the difference immediately because there were a number of billing errors they made with our account, and it was extremely difficult to resolve the issues. For example, the subcontracted company coded one of the procedures we received wrong, and we were sent a bill for a few hundred dollars. I literally had to make nearly 30 phone calls and three months to resolve the error. On top of this, the customer service reps at the billing company are extremely rude and unhelpful. The final straw, however, came a few weeks ago. The two main reasons that my family kept this location as our PCP was due to two people: Jenelle in reception and the caregiver Stephanie Mostone. I called to try to make an appointment for my son at 8:15, 8:35, and 9:10 a.m. Instead of reaching a receptionist, every phone call immediately went to the clinic's answering service. I tried calling the main desk of this huge clinic, and was told by the hapless young man working there that he could do nothing to help. I called their corporate office, only to be told that my only option was to leave a message for their "customer complaint" department. Finally, a day later, the new, and frankly, quite incompetent, office manager, Tony, called to say that many of their staff had quit, including Jenelle and Stephanie. When asked how long their staffing difficulties would last, he told me that they were just now advertising for new candidates, and they should be trained in a month or so. Yes, you read that right. Ultimately, this is a case study in the failure of corporate medicine to treat Americans. I am lucky to have good insurance, but through them, my family and I have truly spent tens of thousands of dollars at this clinic. In spite of the enormous profits that Prospect Medical has made (over $1 billion annually), they give nothing but short shrift to the very people they have pledged to help. If you are looking for quality care, avoid any medical facility run by this corporate giant.

[468] A few years…read moreago I decided to switch from the location at Del Cty Memorial Hospital to this newly built location. I'm SO happy I did. The new building is refreshing and inviting. Plenty of FREE parking (vs Paid hard to find parking at DCMH). Same doctors which are great to talk to and easy to make an appointment. My calls are returned in a timely manner. The staff is super friendly and all the machines look new. Waiting area is really nice and updated. Looks like they recently added an urgent care area which is a perfect add to this location. It's a bit of a hike but so worth it for the reasons I stated above. I'll definitely be back. I'm glad I switched.

I came here today to get a ultrasound and a tumor I had on my rib cage and The environment was…read morefriendly, there was somebody waiting at the door as I walked up and lead me exactly where I needed to go they got me checked in and gave me all the information for any questions I had on the spot. The building is beautiful inside and the staff was very friendly. Usually hospital environments are a pain in the ass in my opinion but I couldn't have stopped at a better place this is now where I will try to schedule any exams or anything I need in the future.

Hello I feel the need to share my wonderful experience at this infusion center. I require monthly…read moreinfusions for management of my ulcerative colitis and this place makes it feel like I am going to a day spa. So clean and everyone is so welcoming and friendly. Thanks Axiva team!!

They schedule appointments at 7am and tell you to arrive at 6:30am but the center doesn't open…read moreuntil 5minutes before 7am so don't bother arriving early as you will have to stand outside and wait as the staff walks by you goes inside while trying to ignore the crowd standing and waiting at the door

Worst UrgentCare experience I've ever had…read more They close at 9pm, arrived at 8:42pm (my exterior photo is stamped 8:41pm). Intake staff asked what the issue was and said she'd check but they might not take anyone else. She had us wait 5 minutes, then returned to say they would take us. Another 5min later another family came in and intake turned them away. Ten minutes after that, intake woman came out to tell us that, just kidding, they really aren't going to take us, and after wasting 20minutes of URGENTLY NEEDED CARE TIME, they were sending us away! Wow! At least crappy IM Health urgent care, who also closes ridiculously early, locks their doors to not waste anyone's time, and if they take you they take you! Was this a hospital emergency? Not dire, but it was a cut in possible need of stitches due to size and it not being able to close on its own. Not something you should eff around with and waste a family's time. Hope these clowns get the same bad service wherever they go!

Never the same doctor, if you can get one at all. The person who examines you will tell you that…read morethey were not here on your last visit, so they can't answer your questions. After several visits over a few years, my blood pressure was high. I was told that it's not a problem. My eye doctor from another health system found a problem related to high blood pressure and had to write them a note to treat this condition. They will often you for tests across the street at Bryn Mawr Hospital because they are affiliated and it's much more efficient to have the tests done there, and yet, 2 weeks later, they don't have the results in their system when you return for a follow up. They order a urine test and leave you to roam around the hall with your pee cup looking for who to give it to. They tell you that you need a pneumonia vaccine and they can do it while you are there. They forget to have someone do it. When you complain about all of the problems they send in the office manager who told me that because she was on leave, she also has not knowledge of any problems. And if that wasn't enough of a boondoggle, I requested a Medical Record Release form so that I can go to another provider. She handed me the form. I sent it in to the address on the form. The post office returned it because that company doesn't exist anymore. Their phone number is also defunked. I had to do a deep dive into the web to find the new company where the records are kept. FIND ANOTHER PROVIDER, QUICK!!!!!

i was there for a few years because my pcp retired. i had drs yang and chesney who were great but i…read morethink they may have graduated. i then selected dr ghandi which was a horrible decision because he is a horrible dr. if i could give him zero stars i would. i have since found another pcp.

Came here in the morning on a weekday as I hadn't been feeling well. I filled out a couple of…read morepapers and waited my turn. Waiting room is decent. They had a tv but it wasn't on. They have a fridge with water bottles and a Keurig if you want something hot to drink. I would say I waited about half an hour before I was taken back to a room. My vitals were taken and then I was seen by a PA shortly thereafter. Everything was very efficient and the staff were very nice. I had been here once before when I was sick and had a similar experience. I recommend this urgent care and would come here again.

Yesterday I saw Dr. Dang at AFC Urgent Care in Havertown. This was my first time at any urgent…read morecare, so I was a little apprehensive. The medical office I typically go to just abruptly closed, and I needed an immediate appointment. Dr Dang is highly competent, and he as well as his staff were professional, polite, and kind. The office is also extremely clean. The wait time was minimal. Dr. Dang diagnosed my problem, perscribed me an antibiotic, and I already feel better. My husband also saw Dr. Dang on two occassions, and had similarly positive experiences. My husband and I will definitely go again if we have an urgent medical need.