To Whom It May Concern,…read more
I am writing to express my deep disappointment and concern regarding the treatment I received during my recent visit to ATL Pain Institute - Atlanta.
Two weeks ago, I visited your clinic after seeing a commercial on social media. During my initial appointment, I met with Dr. Luke, who was extremely professional, knowledgeable, and compassionate. He took the time to explain everything clearly and helped me feel confident in the care I was going to receive. Based on that positive experience, I scheduled a follow-up appointment, expecting to see Dr. Luke again.
However, when I arrived for my second visit, I was surprised to find that Dr. Luke was not there. What made this more frustrating was that no one informed me in advance of his absence. A simple phone call or message would have been appreciated and respectful of my time and condition.
What followed during my visit was even more concerning. While waiting, I observed two staff members--Ana (medical assistant) and Iria--standing together and laughing while speaking in Spanish. As someone who does not understand the language, their behavior made me feel extremely uncomfortable and disrespected. It seemed inappropriate and unprofessional, especially in a medical setting where patients are in pain and deserve compassion and privacy.
Ana's behavior, in particular, was unacceptable. She showed no empathy and treated me with a complete lack of professionalism. When I tried to express my concerns or ask questions, she responded with sarcasm, rolled her eyes, and made dismissive facial expressions. Her demeanor was cold and uncaring, and it felt as though she had no training in patient care or bedside manner. As a patient in pain, I expected kindness and understanding--not to be mocked or ignored.
Rather than listening and offering support, Ana argued with me and accused me of being 15 minutes late--even though I had called ahead to let the clinic know I would be running behind. Instead of showing understanding or offering to help resolve the situation, she chose to fight with me and make me feel even worse. That is not acceptable behavior for someone working in the medical field.
Moreover, I was asked by Iria to make a payment in advance before seeing the doctor, something I noticed was not asked of other patients. This made me feel unfairly singled out and targeted.
To make matters worse, both Ana and Iria left the front desk to go on lunch without saying anything. I was left waiting with no one to assist me, and when I tried to find someone to talk to, Ana continued her rude attitude instead of offering help or support.
Ana's lack of professionalism, poor attitude, and complete disregard for patient care have left me feeling deeply hurt and disrespected. Laughing and rolling eyes at a patient who is clearly in pain is never acceptable under any circumstance. Her behavior was not only unprofessional--it was damaging and discouraging.
I hope this complaint is taken seriously. Patients deserve to be treated with dignity, respect, and compassion. I ask that this matter be addressed appropriately and that steps be taken to ensure a higher standard of professionalism and patient care in the future.
