On 12 October 2022, I terminated the Restoration Group services due to their unprofessionalism,…read moreunresponsive, constant delays, and the fact that one of their workers committed theft, stealing my wedding ring set from my home. I returned to my Delaware residence the week of 10-14 October 2022, specifically because Roxanne Murray stated that the Restoration Group would have all the renovation work completed within 4 days. She stated this to my daughter the week before, when they worked for 2 of the 4 days. Therefore, they would need only 2 days to complete the work during the week of 10-14 October. My daughter advised Ms. Murray that the workers could come to work on any day Monday through Thursday (10-13 October). Roxanne subsequently informed my daughter that the workers could not come to finish up until Wednesday and Thursday (12 & 13 October), despite originally stating to my daughter that they would come on Monday and Tuesday. I was never given a time when the workers would arrive. My daughter informed me that the workers had previously arrived at approximately 8:00 am, so I opened the garage door as I was expecting them to arrive on Wednesday, 12 October. When they had not arrived by 9:30 am, I called Ms. Murray, who advised me that they were coming but did not know when or what they would be working on that day. I called back at approximately 11:15 am because they had still not showed up. At this point, Ms. Murray stated she did not know when or even if they were coming. When I informed her that I had an appointment at 3:00 pm, she stated that I had already agreed to be available all day, as if I was expected to wait until the end of the day and hope the workers showed up. At this point, I called back and informed Ms. Murray that the services were no longer needed and that I would hire someone else to finish the work. This incident is consistent with previous behaviors demonstrating their unprofessionalism and lack of reliability, such as: * Frequently did not show up when Ms. Murray said they would; * Workers lied and said nobody was home, but they failed to knock on the door (September 2022) and did not show up the next day even after Mr. Murray said they would; * Ms. Murray failed to provide itemized reports/comparison of material costs, despite my repeated requests; * I received an invoice on September 6, 2022, for $4,830 due by September 21, 2022, before they had even started any work; * Scott (Project Manager) failed to show up on several occasions, and Ms. Murray could not provide a reason for the no-shows; * Ms. Murray aggressively informed me that she did not receive several emails from me despite referencing the contents of those emails to my daughter to include my email objection, dated September 25, to pay $4830 for work not even started; * No one from the company followed up with me after I reported to them that my ring had been stolen while their crew was working in my house; and * Ms. Murray and Alexis Vickers made several false statements during a telephone conversation on September 29, 2022.

We had a water leak in our small hall bathroom and we called this company; they charged 4300.00 to…read moredry out a half sheet of plywood on the floor; though insurance paid i still feel this was a severe case of price gouging. We paid for the plumber and removed the vinyl flooring ourselves; all they did was dry the area out; no mold or anything like that, just about 1/2 sheet plywood that needed to be dried before we put flooring back down. They kept telling us that it needed to be drier (below 16%) and for 2 days that number didn't change, finally had to call them and have them remove their equipment. We wrote our insurance company about our disagreement, do yourself and don't call this company; they will rip you off. We also removed the drywall.

think twice before you choose this location. A serpro associate was working on my house a broke a…read morewindow. you would think that this would be important to them, nope. He reported the incident when it happened. I waited 11 days, no communication about the window the whole 11 days, I had to call them and the General Manager said he just got back from vacation and just heard about the incident. I had to call the next day guess what? he in a meeting, his follow up is horrible. we were so fed up we contacted a contractor to do the job. I would think that this situation was soo bad, I would have went to the house myself to reassure the customer. Joe, the General Manager, you got to work follow up skills. don't leave the next customer high and dry.

Amazing service! They handled everything quickly and professionally. I didn't understand the steps…read moreand they took every chance to help me understand.

I recently had a disastrous leak that destroyed half my condo floor and was stuck having to deal…read morewith it from another city. After I called them, Royal Plus was able to remove the flooring, replace it and the carpeting, do mold remediation, and reinstall the fixtures, all while servicing other people during the most recent storm that affected Ocean City. I recommend them for any similar disasters that other contractors won't/can't deal with. - they are thorough, well trained, and competent at what they do and have good relationships with carpenters, plumbers, and other experts.

Spent 4 months trying to get a window replaced by Royal Plus and got no where. Very unprofessional,…read moredoes not follow up, very bad response time. Should not even be in business. Royal Pains!

Marlings cleaned my air ducts and were great. The techs were polite & knowledgeable. We noticed…read morethe difference in the air quality right away. Had an issue, which turned out was totally coincidental not caused by anything they did, they came right out, solved the problem and could not have been nicer. Highly recommend!

As a professional home stager, my clients are always in need of a carpet cleaning company. When…read morethey tell me they are going to call the most commonly used (read: cheapest) one, I always stop them immediately. I explain to them how this company is a "turn and burn" and don't spend the time necessary to properly clean their carpets. Then, I tell them to call Marling's. They are on time, properly clean the carpets, spending time to work on stains (unlike the other place) and ensure that the client is happy before leaving. All my clients love them and I even use them for my home. They do an amazing job cleaning the rugs we use for staging and have a quick turn around time. Marling's is the only carpet cleaner we use and we recommend them several times a week.

These guys are great! They understand the difficulty we are having due to the emergency and do…read moreeverything to make it easy for us. They explained that they would perform the water mitigation and put us in contact with a restoration contractor. That worked perfectly. Their equipment was in our condo until they had completely dried it out. Restoration was anticlimactic. Through the process, Esther kept me up to date on everything that was happening -- she is a jewel. I can't say enough about the technicians and the concern they showed for my condo. I give C&B my highest recommendation.

These folks came in to do water mitigation and repairs. Matt knew which insurance I had. Matt said…read morehe'd help me get back to normal. Matt misled me. C&B never intended to do the restoration, and they left me with half my floor ripped up. These folks are dishonest and manipulative. Do not hire them if they say they'll do the entire job. They only want to do mitigation - they won't do the restoration. They also left my walls in rough shape according to other contractors, appear to have cracked an HVAC drain pipe, and generally made a huge mess that I've had to live with. They've repeatedly trash talked my insurance company, terrifying me by implying that my house is going to sit in disrepair and be unlivable like another house nearby. They neglected to mention that the house they are referring to has structural damage and isn't at all like my house. They're just fear mongering and trying to whip me into a panic. It's awful to do that to a single parent who is just trying to get back to normal. Use another company if you want a job well done by people you can trust.

Very poor response to my needs. I rarely cite a company for an absence of professionalism but I…read morefeel the need to in this case to spare others. First off: they took almost 3 weeks to return my initial call (I had given up on them). Lawrence convinced me to meet. We arranged a date, I took off work. Night before = text from Lawrence "Can we push it back a day?" I agree. Took another day off work. Next days text: "Can't meet today, I got a flat in my truck." I emailed back: "OK when next week?" No response. Sent a second text days later: "Are you serious about this please let me know one way or the other." Again, zero response for two weeks. I am pretty pissed off an disappointed. Spare yourself the trouble of this company.

I'm a facility manager for a three-story office building in Wilmington. AQR cleaned the building's…read morekitchen exhaust vents in a marathon 10-hour beginning-to-end job (as the work had gone unperformed prior to my arrival). Thorough, professional, and unfailingly polite, personnel were a delight to deal with as well as truly knowledgeable. Looking forward to a continuing business relationship. I recommend them highly!

KD came by yesterday to provide a quote... I was very impressed with their knowledge and their…read morewillingness to give me feedback that would potentially not have them earn as much on my particular job. Wow .. that's top notch. Actually tries to save you money. I'd just received a quote from another "top" OC painting company that same morning and the customer service , value and price was night /day. They're very busy for a reason.

I contacted Daniel about a job in Ocean City. It turns out that the job was very tiny and so he…read morerecommended some one else and gave me their contact info. It's not often that you find a contractor who would be willing to give out another name, hence the 5 stars.

This company was sent by my insurance company. My insurance company paid them directly and then 3…read moreyears later, I'm contacted by a lawyer they have obtained. They claim I owe them for the work that I told them not to do and didn't let them do and so they charged $500 just to come out and evaluate the property. Not once was I sent a bill, called, or contacted in any way by the company. I contacted the company and they stated "we can't help you didn't get any notice. The girl that did that doesn't work here anymore". I then contact the lawyer, who was a complete ass, and he basically threatens me and tells me that it doesn't matter if my insurance company paid them, I owe them as well and it's not his problem I didn't get a bill from them. So now I owe not only $500 but also owe so outrageous lawyer bill which I am forcing my insurance ace company to pay and they can take it up in court. I will make sure to never use this company and will make sure their name is is known for a company that works fraudulently.

BE AWARE. They were referred by our insurance. Once they found out our deductible the bill for…read moreservice came coincidentally close to it. Our need was not an "emergency", but when they offered to come right away we accepted, not knowing at the time that EMERGENCY fees would be assessed. Our insurance adjuster identified a few discrepancies as to how things were calculated, but these were minor compared to the added after hours fees. We have expressed this to our insurance company and they will be noting the reference file. The back door way to obtain additional fee and unwillingness to budge on the charges, I guess comes back to BUYER BEWARE.

Very quick to schedule service . I called on Tuesday and…read morethat Friday my ducts were clean I highly recommend this company. Prompt. Professionall and shows up on time. Thank you

From the owner: Air Duct Cleaning and Dryer Vent Cleaningread more