In my encounters with Mark Tomblin of Prism Enterprises, LLC, I was stunned by his egregious…read moredishonesty and lack of integrity. Not only did he fail to deliver the service I specifically requested--a moisture intrusion inspection--but he also misrepresented the company offerings, leading to a complete breakdown in trust and professionalism. I made it clear to Mr. Tomblin that I sought a thorough moisture intrusion inspection, specifically inquiring about the use of an electronic moisture meter with probes to test the moisture content of the building materials. To my dismay, Mr. Tomblin assured me that he would indeed use such equipment, without disclosing any alternative methods. However, he arrived without the promised equipment. Instead, he proceeded to take air samples with a completely different device. During this encounter, Mr. Tomblin told me that: 1. With such high humidity levels, "If you closed up the house and turned everything off to go away for three days, it [mold] would be growing." 2. Regarding the humusy smell in the house, which comes from Microbial VOC, "I could smell it when I came in." 3. In response to my telling him the landlord had put down plastic sheeting under the floor joists, he said the crawl space "should be encapsulated and dehumidified." 4. When I told him I had trouble emptying the buckets on the two small dehumidifiers I bought, he suggested the remedy of a dehumidifier with a pump to a drain line. 5. As he left he said, "I'm so worried about your health I'll try to get them [the lab] to speed it up." When I questioned him about using an electronic moisture meter, Mr. Tomblin dismissed my concerns, claiming he had gathered all necessary information from the 2 air samples alone. It became evident that he had lied to me about the services provided. I paid him with the $435 check he wanted. I was afraid to do otherwise, as the unsavory character stood in my home. However, despite Mr. Tomblin's initial concern, he later denied any abnormal levels of moisture in my home, contradicting his previous statements and dismissing my legitimate worries. A few days later, Mr. Tomblin sent me the results of a mold lab report, claiming that it showed "normal levels of mold." However, conspicuously absent from the report was any mention of the moisture content of the building materials or the overall moisture levels in my home. Upon expressing my dissatisfaction and requesting a refund, Mr. Tomblin callously rebuffed my concerns in a voice message, adamantly insisting that there were "no abnormal moisture levels" in my home and "therefore no grounds for a refund," despite his neglect to measure the moisture levels, and the weeks of humidistat data I had collected. When the Attorney General's office contacted Hamblin on my behalf, he admitted he didn't perform the moisture test but attempted to deflect blame by questioning my motives and defaming my character. My supposed lack of character and the supposed lack of a problem are irrelevant and diversionary. There is ONE issue: Mr. Tomblin did not do what I asked and he agreed to provide. This blatant disregard for honesty and transparency indicates a company rife with deceit and deception. It's clear that Prism Enterprises, LLC, cannot be trusted to uphold their end of the bargain and deliver the services they promise. For anyone considering doing business with them: insist on written documentation outlining the scope of services and associated costs, and pay by credit card whenever possible to protect yourself from potential deception. Remember, when dealing with Prism Enterprises, LLC, you may get lies, deceit, and a total lack of integrity. UPDATE: Mr. Tomblin's response below shows his lack of integrity. Again, he tried to defame my character by asserting my motives were unethical. I was not "trying to get out of the lease" but collect data to encourage the landlord to fix the moisture intrusion issue (he eventually installed a dehumidifier with pump and had most of the roof replaced, which no landlord would do without proof of moisture intrusion). As for " She even said that the owner should just level the home," is complete fabrication. Trust this company at your risk. Protect yourself! Get it all in writing, and PAY BY CREDIT CARD so you have recourse when he falls down on the job.

We hired Prism Enterprises, LLC to assess our home for potential hazards, and the experience was…read moreexceptional from start to finish. Mark was professional, thorough, and highly knowledgeable. Prism Enterprises, LLC provided a detailed and easy to understand report outlining their findings and recommendations clearly. Communication with Mark was outstanding throughout the entire process. He promptly responded to all of our questions and concerns, and took the time to explain the technical details in a way that my husband and I could easily understand. We felt informed and confident at every stage. Mark's ability to communicate complex information with clarity and transparency was a major factor in resolving our complex indoor air quality issues that have been ongoing for months. Their commitment to ensuring our home is safe for my family is evident in their meticulous work. I highly recommend recommend Prism Enterprises, LLC services for any industrial hygiene needs. Mark Tomblin works in excellence and we appreciate the care that he showed for my home and for the health of my family.

Incredibly dedicated service when we had a disaster triggered by circumstances related to frigid…read moretemps and running out of propane. Montgomery Heating tech was a pure professional who worked through a very complex problem and didn't stop until he'd addressed all aspects of the problem and restoring our system. Very knowledgeable, hardworking, and friendly!

Excellent customer service! Whenever we need them they respond promptly and always make sure that…read morethe job is done right

Contacted Towles Electric for home generator repair in Millsboro. Two-man crew was mostly…read moreknowledgeable and troubleshot/replaced parts as required (but pushed high-cost add-ons). Billing was another issue--service call lasted 2 hrs and billed for 3 hrs (for both technicians)--so 6 hrs/$90 per for just under two hours work. When I contacted Dover office on whether hourly billing possibly included travel time, receptionist/manager stated 1-time service charge took care of that. She couldn't explain the extra hour(s) billed nor much else. Asked for mgmt to call me back--never heard from them. I recommend you find your electrical contractor elsewhere--I'll never use or refer anyone to this company again.

I had a problem with outages of outlets in living room and dining room following a storm. The first…read moretwo local electricians could not help me because they were too busy. I called Towles Electric and the person I talked to immediately put me on the schedule for three days later. Mark and Dylan showed up on time and quickly diagnosed and fixed the problem (broken breaker). I was impressed with their knowledge and professionalism - so much so that I also had them install a house surge protector. I am very pleased with Towles Electric and would recommend them for any electrical work you may need done.

All Seasons is wonderful, from their response time to their skill for maintaining and repairing…read moreheating and air conditioning. Scott is a very talented mechanic, and I have found them to be very honest. I also like that they have Barbara to answer the phone and triage, which is so much better than a voice mail system and waiting for a call back. I highly recommend!!

Terrible customer service. Our A/C wasn't working after a power outage. The issue happened on a…read moreSaturday. I called them on Monday and they said they would be out late morning on Tuesday(this was the week of 8/17/2020). Tuesday came, waited all day. No one showed, no one called. So I called(about 2:45pm) and was told they were still coming. No one came, no one called. To this day, 7 days later, no one from this company has yet to call to offer an explanation or an apology. Not only will I never call them again but I will never recommend them either. Terrible customer service is an understatement. The next day I called one of their competitors and they were out in less than 30 minutes, found the issue, and made repairs. That's how you gain a lifelong customer.

"A company that truly cares!"…read more I accidentally unplugged my hot water heater while putting up insulation, and when I called for help, they came out right away. He plugged it back in, explained everything clearly, and refused to charge me a single dollar -- even though he easily could have billed me the $145 hourly fee. Instead, he simply asked that I spread the word. That kind of honesty and neighborly kindness is rare these days. It felt like being helped by family, not just a business. This visit earned him a lifelong customer. I truly appreciate the time, understanding, and the fact that he didn't take advantage of an easy fix. If you want a reliable, family-owned business with real morals, this is the one to call. Highly recommend!

Ferrell's sent someone to my elderly uncle's house on a Friday night after hours to fix a leak…read moreunder the sink. Turned out to be some rotted pipes. Fixed on first trip, after hours, at reasonable price. Great company.

B's plumbing came out to diagnose my plumbing problem when we had just had a snow storm. They were…read moreable to run a camera down the cleanout and determine the issues. They were great! They came back to fix the issues after the snow left and were very reasonable. They communicate well and they are very nice and thoughtful. I would definitely recommend them to anyone who needs work done!

B's plumbing installed a new hose bib last July. When we went to turn the hose on this week it was…read moreleaking so we had to call them to come look at it. They came out the very next day and they found the part was defective. They were great he fixed it right on the spot and completely stood by the quality of their work. I plan to use them again for any plumbing needs.

Phil and his apprentice were friendly, knowledgeable, and saved me a ton of money of unnecessary…read morework the previous (BR) plumbers wanted to charge me. Phil and his apprentice were honest and explained everything in real time about my sewer. The previous plumbers wanted to destroy my bathroom floor without even inspecting inside the sewer line from inside to confirm if there were an actual partial sewer collapse. Phil and his apprentice used there camera and found absolutely nothing wrong with my pipes! So, I would have been stuck with a costly demo in my bathroom for nothing! Please use this company for an honest quote and any plumbing job needed!

We've used this company SEVERAL times..from small problems to BIG problems that were beyond my…read morehusband's experience..after all he isn't a Plumber. Not only was everyone so professional but they actual handled issues 2 separate times that were minor and didn't charge us. This was a highly recommended company & we will ALWAYS use them! You'll see that they are very competitively priced & were reasonable.

Called on a Tuesday and they were here that Friday. Courteous and competitively priced.read more

I was closing on my home purchase in 2 days when the bank asked for my septic report...first time…read morethey'd mentioned it! 48 hours?!! Went scrambling for someone to get me off the hook, Chavis was booked into next week, Jean on the phone at Hall's heard my story, called out to her field tech to check his schedule, they put me in for 3 pm the next day. Steve showed up later in the day but Jean called around 3:10 to let me know he'd be there by 4:30, and he was. He'd already done a visual before he even knocked on the door. Gave me plats from the city/county, a guide to care for the system, and did such a thorough flush and pump. This was not easy...I live on a very hilly property and he had a tough climb back and forth up to the truck to switch from rinse out to suction up, but did not tire of it...he was downright dogged in his determination. It was 10 minutes past sunset as he drove away. Did the job like it was his own property...such a pleasure to experience. I'm a customer for life...between Jean's humanity on the phone, hearing my plight and seeing how she could help, to Steve's truly professional and good natured work, why would I ever think of switching.