We hired this company to clean our tile and grout throughout the first floor of our home in June…read more2016. After the company had cleaned the tile and grout in our kitchen, I noticed a large chemical ring mark left on our quartz kitchen countertops, next to our sink. The mark would not come off, as the chemicals had eaten through the quartz counters. I let the contractor know of the damage right away, yet he denied leaving anything on our kitchen countertops, however he admitted to using our sink (right next to the chemical mark on the counters). The chemical ring mark was the same size as the chemical sprayer bottle he was using to spray the chemicals onto our floor to lift the dirt prior to cleaning. Normal household cleaners would also not leave this type of mark. The contractor has refused to accept responsibility for the damage. I reported the contractor to the BBB and also plan on taking the company to small claims court. The contractor has not responded to any of our emails regarding the damage. I have since gotten quotes to repair the damage to the countertops and will be seeking restitution from the company. I definitely would not recommend this company to anyone. I feel as though we were taken advantage of. The contractor also broke our toilet bolt cap and did not make us aware of the damage. Although that is a small fix compared to the damage done to our countertops, it was still inconvenient for us to have to fix.

From the owner: Proclean Hard Surface Restoration is a revolutionary method of restoring hard surfaces to their…read moreoriginal states for residential and commercial customers. Our specialty is Tile & Grout Restoration with emphasis on retaining the beauty of your floors by preserving your investment. We also restore Concrete, Carpet, Counter Tops, Natural Stone, Garage Floors, Pool Decks, and more. Contact us for a free, no-obligation demo and enjoy the fantastic results that are achieved. Our goal is to have you love your floors! If your floors are not becoming to you......then YOU should be coming to ProClean

We had a water leak in our small hall bathroom and we called this company; they charged 4300.00 to…read moredry out a half sheet of plywood on the floor; though insurance paid i still feel this was a severe case of price gouging. We paid for the plumber and removed the vinyl flooring ourselves; all they did was dry the area out; no mold or anything like that, just about 1/2 sheet plywood that needed to be dried before we put flooring back down. They kept telling us that it needed to be drier (below 16%) and for 2 days that number didn't change, finally had to call them and have them remove their equipment. We wrote our insurance company about our disagreement, do yourself and don't call this company; they will rip you off. We also removed the drywall.

On 12 October 2022, I terminated the Restoration Group services due to their unprofessionalism,…read moreunresponsive, constant delays, and the fact that one of their workers committed theft, stealing my wedding ring set from my home. I returned to my Delaware residence the week of 10-14 October 2022, specifically because Roxanne Murray stated that the Restoration Group would have all the renovation work completed within 4 days. She stated this to my daughter the week before, when they worked for 2 of the 4 days. Therefore, they would need only 2 days to complete the work during the week of 10-14 October. My daughter advised Ms. Murray that the workers could come to work on any day Monday through Thursday (10-13 October). Roxanne subsequently informed my daughter that the workers could not come to finish up until Wednesday and Thursday (12 & 13 October), despite originally stating to my daughter that they would come on Monday and Tuesday. I was never given a time when the workers would arrive. My daughter informed me that the workers had previously arrived at approximately 8:00 am, so I opened the garage door as I was expecting them to arrive on Wednesday, 12 October. When they had not arrived by 9:30 am, I called Ms. Murray, who advised me that they were coming but did not know when or what they would be working on that day. I called back at approximately 11:15 am because they had still not showed up. At this point, Ms. Murray stated she did not know when or even if they were coming. When I informed her that I had an appointment at 3:00 pm, she stated that I had already agreed to be available all day, as if I was expected to wait until the end of the day and hope the workers showed up. At this point, I called back and informed Ms. Murray that the services were no longer needed and that I would hire someone else to finish the work. This incident is consistent with previous behaviors demonstrating their unprofessionalism and lack of reliability, such as: * Frequently did not show up when Ms. Murray said they would; * Workers lied and said nobody was home, but they failed to knock on the door (September 2022) and did not show up the next day even after Mr. Murray said they would; * Ms. Murray failed to provide itemized reports/comparison of material costs, despite my repeated requests; * I received an invoice on September 6, 2022, for $4,830 due by September 21, 2022, before they had even started any work; * Scott (Project Manager) failed to show up on several occasions, and Ms. Murray could not provide a reason for the no-shows; * Ms. Murray aggressively informed me that she did not receive several emails from me despite referencing the contents of those emails to my daughter to include my email objection, dated September 25, to pay $4830 for work not even started; * No one from the company followed up with me after I reported to them that my ring had been stolen while their crew was working in my house; and * Ms. Murray and Alexis Vickers made several false statements during a telephone conversation on September 29, 2022.

I contacted Daniel about a job in Ocean City. It turns out that the job was very tiny and so he…read morerecommended some one else and gave me their contact info. It's not often that you find a contractor who would be willing to give out another name, hence the 5 stars.

KD came by yesterday to provide a quote... I was very impressed with their knowledge and their…read morewillingness to give me feedback that would potentially not have them earn as much on my particular job. Wow .. that's top notch. Actually tries to save you money. I'd just received a quote from another "top" OC painting company that same morning and the customer service , value and price was night /day. They're very busy for a reason.

Marlings cleaned my air ducts and were great. The techs were polite & knowledgeable. We noticed…read morethe difference in the air quality right away. Had an issue, which turned out was totally coincidental not caused by anything they did, they came right out, solved the problem and could not have been nicer. Highly recommend!

As a professional home stager, my clients are always in need of a carpet cleaning company. When…read morethey tell me they are going to call the most commonly used (read: cheapest) one, I always stop them immediately. I explain to them how this company is a "turn and burn" and don't spend the time necessary to properly clean their carpets. Then, I tell them to call Marling's. They are on time, properly clean the carpets, spending time to work on stains (unlike the other place) and ensure that the client is happy before leaving. All my clients love them and I even use them for my home. They do an amazing job cleaning the rugs we use for staging and have a quick turn around time. Marling's is the only carpet cleaner we use and we recommend them several times a week.

Our home caught fire when we were away. The damage was more than we expected. The Service Master…read moreworkers who responded were wonderful. They reviewed the damage, explained their plan for cleanup and then did what they said. They worked so quickly and let us know what they were doing at every step. They went out of their way to save any mementos from the fire. We would recommend them highly.

On July 23rd we experienced a flood that encompassed our kitchen,great room and dining room thanks…read moreto the hose breaking on the back of the refrigerator. Service Master in Elkton responded quickly and began the cleanup. They are true professionals and worked quickly and efficiently. They returned daily to check on progress and showed up as scheduled. All of our bottom kitchen cabinets had to be removed and Service Master packed up everything and clearly labeled boxes. I can't say enough about the team we worked with. I hope to never have to call them again but highly recommend them.

These guys are great! They understand the difficulty we are having due to the emergency and do…read moreeverything to make it easy for us. They explained that they would perform the water mitigation and put us in contact with a restoration contractor. That worked perfectly. Their equipment was in our condo until they had completely dried it out. Restoration was anticlimactic. Through the process, Esther kept me up to date on everything that was happening -- she is a jewel. I can't say enough about the technicians and the concern they showed for my condo. I give C&B my highest recommendation.

These folks came in to do water mitigation and repairs. Matt knew which insurance I had. Matt said…read morehe'd help me get back to normal. Matt misled me. C&B never intended to do the restoration, and they left me with half my floor ripped up. These folks are dishonest and manipulative. Do not hire them if they say they'll do the entire job. They only want to do mitigation - they won't do the restoration. They also left my walls in rough shape according to other contractors, appear to have cracked an HVAC drain pipe, and generally made a huge mess that I've had to live with. They've repeatedly trash talked my insurance company, terrifying me by implying that my house is going to sit in disrepair and be unlivable like another house nearby. They neglected to mention that the house they are referring to has structural damage and isn't at all like my house. They're just fear mongering and trying to whip me into a panic. It's awful to do that to a single parent who is just trying to get back to normal. Use another company if you want a job well done by people you can trust.