This was one of the worst customer service experiences I've ever had, and what made it truly awful…read morewas how the owner, Britt, handled it afterward. The appointment itself was already a mess. My sister and I had scheduled 5:00 PM appointments, arrived early, and still waited over an hour before our IVs were even started, with only ONE other customer there. No communication, no check-ins, nothing. At one point my sister pressed the call button multiple times because she urgently needed to use the restroom and was literally stuck with an IV in her arm, and no one came for nearly 20 minutes. We didn't leave until 7:15 PM. Over two hours for something that should have taken about an hour. I was already sick and this experience made it worse. But honestly, the real issue is how Britt handled it after. Instead of taking accountability, she immediately jumped to excuses. She blamed "unforeseen circumstances," another guest, prep time, anything but her own business operations. Even when we clearly explained that we had scheduled appointments and there was only one other person there, she continued to deflect. Then came the communication issues, which were honestly shocking for a business owner. She ignored our emails for days at a time, pushed for phone calls but would only offer weekend availability even after we repeatedly said we were only available on weekdays, and then justified it by saying weekends were the only time she could talk because she has kids. While I can empathize with being busy, that is not the customer's responsibility to accommodate, especially when it is her business that failed. At one point, after a full week of no response, she replied to our availability with a single word: "Ok." That alone tells you everything you need to know about how seriously she takes her customers. She also tried to shift blame onto us, saying there may have been a "lack of communication" on our end and even questioning whether we actually pressed the call button, despite us clearly stating we did multiple times. Being told "our staff said that didn't happen" instead of addressing the issue is incredibly dismissive and unprofessional. And after all of this, she flat out refused a refund, stating "you both received the therapies you ordered" and ended the conversation with "I think it's time for us to move on." That is not how you treat paying customers, especially loyal ones. This was not just a bad appointment. It was a complete failure in customer care, accountability, and professionalism from the top down. I would strongly recommend going anywhere else.

I have never felt more dismissed by a business owner in my life…read more My sister and I booked 5:00 PM appointments and arrived early, only to sit there for over an hour before anything even started. There was just one other client in the entire place, yet no one checked on us, no one communicated what was going on, and we were left completely in the dark. Our IVs were not started until well after 6:00 PM. Once we were finally hooked up, the experience only got worse. I finished before my sister and urgently needed to use the restroom. I pressed the call button multiple times and waited nearly 20 minutes for someone to come remove my line. Being stuck in a chair, unable to move, and unable to get assistance is unacceptable in any setting, especially one that claims to be in the health and wellness space. We didn't leave until around 7:15 PM. What should have been a straightforward appointment turned into a two plus hour ordeal with zero care or urgency shown toward us. What makes this even more disappointing is that I have been going to Replenish for years and have spent hundreds of dollars there. Despite being a long-time, loyal customer, my complaint was not taken seriously in the end. But the most shocking part was dealing with Britt, the owner. Instead of taking responsibility, she immediately went into excuse mode. She blamed timing, another guest, prep work, anything she could think of. When we pushed back with the actual timeline and facts, she continued to deflect and downplay the situation. Her communication was incredibly unprofessional. She would disappear for days, then come back pushing for phone calls but only offering weekend availability, even though we clearly told her multiple times we were only available on weekdays. She justified this by explaining her personal schedule, which again, is not the customer's problem when we are trying to resolve an issue her business caused. At one point, after not responding for a week, she replied to our message with a single "Ok." I genuinely could not believe that came from a business owner. She also tried to turn the situation back on us, suggesting there was a "lack of communication" on our end and even questioning whether we had pressed the call button, which we did repeatedly. Being told that their staff "didn't hear it" instead of addressing the failure is incredibly dismissive. In the end, she refused to issue a refund and instead told us "you both received the therapies you ordered" and that she thinks "it's time for us to move on." That level of disregard for paying customers says everything. This experience was not just disappointing, it was handled poorly at every level, especially by the owner. Save your time and money and go somewhere that actually values its customers.

Loved the energy! I felt like I walked into a cave of healing and walked out feeling so much better!read more

The ionic foot bath is amazing! From the minute j walked in I felt so welcome. Giovani was so…read moreinformative and friendly. Nancy the owner, is so kind and helpful. If you haven't tried the raindrop therapy it's a must. I walked out feeling like I had a week worth of sleep.

As soon as I started working with Claire good things started happening and I had breakthroughs in…read moremy life every week, sometimes more than one, that continued after our 2 months of working together. The sessions were energizing, even when I was sleepy at first from being relaxed and tired from releasing the huge loads hidden emotional issues I had been carrying. I have tried many things over the years and now I found something that finally works. I am a healer myself and have been around the block many times. I highly recommend Claire as a gifted healer. Thank you Claire!

From the owner: Healing with Claire offers subconscious energy healing using a specific technique called The…read moreEmotion Code, quickly relieving emotional and physical symptoms. I am able to quickly tap into what the subconscious mind already knows and remove the negative emotional blockages causing various symptoms like physical pain, chronic conditions, anxiety, depression, etc. Once these negative emotional energies are released, the body is able to naturally heal itself which causes the physical and emotional ailments to often quickly disappear or become much more manageable.

Dr. Belinda Brown-Saddler is located at the Piedmont Physicians office in Atlantic Station, across…read moreand above from Fox Sports Grill. Dr. Brown-Saddler is a family practice doctor and is very nice, positive, energetic, and knowledgeable. There are 2-3 other family doctors at her practice. The facilities are relatively new and thus clean, modern looking, and equipped with some of the latest medical technology. They also have an X-ray machine on-site so you don't have to go to another facility to get X-rays taken and also an on-site physical therapy office. Overall, I am pretty satisfied with my experience here, which includes the front desk, nurses, and lab techs. If you are looking for a general practitioner in Midtown, I would recommend checking out this office.

Ah, Dr. Belinda Brown-Saddler...a great doctor mired down by rotten staff. Perhaps her staff are…read morealways overworked, but I can't think of a time that I've interacted with them that they weren't short with me and interrupted me, both on the phone and in person (which just doesn't happen in the South). I positively dread making appointments for fear of getting Mary on the phone, who is both incompetent and forgetful (she consistently calls me by my sister's first AND last name on the phone, and even makes me appointments under my sister's name). Add that to a pretty long wait time for the doctor whenever I go in, and I'm definitely shopping for a new internist.

I purchased a groupon to try this vendor as the reviews seem awesome and I could REALLY use a good,…read morehealthy massage. However, their phone number doesn't work and their website takes you to some clothing retailer site... so I'm not able to book an appointment. I'll be requesting my money back from groupon.

From the owner: The Sanctuary takes a holistic approach to relaxation, rejuvenation and regeneration of the mind,…read morebody and soul. By offering only tailor-made spa treatments and services with the latest techniques in physiotherapy i.e. massage, and physical therapy. Our vision is to reduce the need for commercial medications by providing a more organic approach to health and wellness.....all in the comforts of home. We also have therapist that work in the Wholistic Chiropractic Clinic on Campbellton Rd.

Maurice and Ren did an absolutely astounding job with the couples massages! Maurice worked hard for…read moresure, I am typically in a pretty fair amount of pain daily at this point and high pressure helps relieve that, and Maurice did some things no one else has done before, and they really helped my arm and lower back feel better. My girlfriend loved her massage from Ren. Facility was clean and quiet and relaxing. Highly recommended! J.Ja

I'm writing an update to my 2020 review because I gave the spa an opportunity to address this…read moreconcern directly before posting publicly. In January, I took the time to write a thoughtful and professional message and electronically send it. When I arrived for my February appointment, I realized I had not received a response. I printed the message and hand-delivered it to the staff. One staff member verbally acknowledged, "Yeah, we received it." Now, as I prepare for my March appointment, I still have not received any response. As noted in my original review, I have been a loyal customer since 2020 and schedule my appointments for the entire year in advance. My massage therapy journey began in college after a physician referral, and it has remained an important part of my wellness routine ever since. I value my relationship with my massage therapist just as I value relationships with my physicians and hairstylists. Jordan knows my body well, and I feel comfortable in his care. To be clear, this review does not reflect the majority of the staff. Many are consistently kind and professional, such as Amour. This feedback is directed toward the staff who appear dismissive and unwilling to provide a professional response to reasonable customer feedback. While booking my 2026 monthly appointments, I noticed yet another price increase. The 90-minute deep tissue massage increased from $155 to $180 -- approximately a 16% increase. I did not request any price adjustment or special accommodation. I simply scheduled a 60-minute deep tissue massage at the current $140 rate. My only request was that the spa consider announcing annual price increases in advance. In the past, staff have called to acknowledge feedback, which I appreciated. I expected the same professional courtesy this time. I am not asking for the owner to contact me -- simply a professional acknowledgment. This seems reasonable considering the spa regularly sends emails and newsletters with other announcements. A former employee mentioned the spa has been under new management since I began coming in 2020. If expecting basic communication and professionalism is unrealistic, then perhaps my loyalty as a long-standing customer is also being taken for granted. Supporting a business should never feel like your voice is dismissed and doesn't matter.