The online order process is easy, except trying to reach their customer service team is like going through Rogers or Bell, or worst (and most fitting example), any government agency like the CRA. Terribly long wait. You can wait over an hour on their toll-free number and no one answers. I am 1000% sure they are not THAT busy. They need to learn how to outsource their customer services or hire more staffs. If you try emailing them, it takes 48 hours for anyone to be reply back. What a ridiculous practice. Their website also shows a chat option but there is no buttons to launch a chat. All in all, they do offer near to no customer services. So if you must buy something from them online, be prepared for poor services. Go to Nature's Signature or another provider instead. read more