I cannot begin to express how disappointed I am in the Hearing Balance & Speech Center (a Hearing Life center) in Hamden and Waterbury, CT. In October 20322 my wife and I purchased expensive hearing aids. The contract on page 3 stated, "... After the trial period a member is allowed up to 3 visits within the first year ... at no cost. ". We were told that this allowed us 3 free visits to tune up the hearing aids. In May of 2023 my wife and I want to have the hearing aids adjusted and checked. At the visit we were told there would be a charge. When we objected the audiologist stated that the phrase "visits within the first year" applied to Dec 31, 2022, the end of the calendar year of the purchase and not 12 months from transaction date. We then called the salesperson who did not call us back. According to Collins dictionary, Law Insider and other sources, the definition of this phrase "Within one year as used herein means the year preceding the date of occurrence of this transaction. The definition of year is "a period of 365 or 366 days." Based on their reaction I do not recommend this company to anyone looking for hearing aids. There are cheaper places where the service cannot be any worse than the Hearing Balance & Speech Center. Bruce P read more

I was devastated when Janice Howard left this practice. She was my audiologist for about fifteen years, and there is not a more caring professional anywhere. I felt I would keep my regular appointment with the new company anyway. I was disappointed to put it mildly. No exam of my ears, no cleaning of my hearing aids; only talk about how great the newest models are and what the available payment plans are. He was a salesman. read more

I want to praise Audiologist Janice Howard ! she is patient thorough informative and accommodating. . she is also very conscientious to ensure she and office are covid aafe Cleaning between patients (even doior handles ) and ensures u exit through a different door if someone is in waiting room . never felt like she was a saleswoman as she only recc whats in YOUR beat interest not hers like kost other hearing places read more

This is a warning. This business, Hearing, Balance & Speech, was recently purchased by a company called Hearing Life. Under new ownership, their practices, policies, and personnel have changed a lot, not for the better. If you call for an appointment, you get different (utterly unreliable) information from each person you speak to. Their receptionists haven't had any training in how to talk to people who can't hear well, on the phone or face to face. Their new Branford office is a tiny little airless space with terrible acoustics (very hard on deaf people!). Worst of all, the excellent audiologist Janice Howard, who was highly praised in a 2020 review, has left the company for good. My one visit to someone else in the Branford office was a disaster. read more

I went to him in march 2019 after another doctor said my hearing was not good. He gave me Starkey hearing aids which he told me was his technology and still being used by 80% of providers. Several times during the first year I complained that these were loose fitting, and they were not staying in place and I was loosing them at home and public places. I got disgusted and eventually went to another doctor. He got paid $7500 for these. The new provider gave me buds that help keep the aids in place. Recent reviews of hearing aids by hearing advisory.org rated these as "not bad". In 2021 he sent me a newsletter regarding newer technology. When I showed it to the current audiologist she looked at it and said we've been using that. read more

I have been a patient of Dr. Bauman's for several years. He is professional, patient and extremely knowledgeable about his field. And to his great credit, and the benefit of his patients as well as all others, he's always working to improve the lives of the hearing impaired through innovation and invention. I always look forward to my visits with Dr. Bauman. Regrettably, the hearing aids he found for me are so good, my visits to him are becoming much less frequent. read more

My 90 year old parent had been a long time patient at this center. Over the past several months, our experience with the center has been very frustrating and surprisingly unprofessional. There is so much miscommunication within the office, I am surprised anyone returns. We will no longer be taking our parent here. read more

I've been a patient for over a year and am very happy with the treatment and follow-up that I received. I thought the office was very professional and for me the communication was excellent. Rich Coppollo did a great job in diagnosing my hearing deficiency and programing my new hearing aids. I don't understand the previous negative comment but possibly even the best have off-days. read more

Hearing loss has been a life long disability for me which occurred due to a severe ear infection when I was a small child. The hearing loss was so profound, one doctor told my mother, "I'm surprised she can talk." The corollary for me has been a history of avoidance of people, places and things which would end up embarrassing me because of my inability to hear well or correctly. Hearing loss is a disability which has caused me almost a feeling of shame from the sting of people innocently saying either I'm not listening to, or I'm ignoring, them. Having dealt with this, with other doctors for decades to mostly disappointing degrees, finding Dr. Baumann was a vast improvement for my sad situation. He is, to begin with, a truly humble man. So humble I had no idea he was brilliant as both an engineer, and a hearing specialist. Having a conversation with him about my hearing aids and their amazing functionality, I learned he came up with the patents. Dr. Bauman is kind, compassionate, patient and could not have been more caring to get things right with the specific programs to make my hearing aids work at optimum levels for my hearing loss. I now have a better quality of life with my social interactions and activities than I would have because of Doctor Baumann. He has changed my life for the better and I cannot say enough good about him as to his professional abilities and personal stellar qualities which has led to a fuller life for me enjoying the regular activities people with good hearing take for granted. He and his staff are wonderful. read more

i am not satisfied with a 3000. piece of equipment, that requires extended warranties and constant repairs. you would think for that price it would at least not need repairs for a couple of years. and the warranty is very costly. you should not need it; i read an article that the extended warranty is a gimmick to keep you as a patient. if you are a medical establishment act like it if you are retail selling a product, dont hide behind a doctor or degree. read more

I highly recommend Dr. Bauman because we have had a pleasant and wonderful relationship with him while he has treated our child for Misophonia. She was misdiagnosed by many physicians and therapist until we meet Dr. Bauman. We as a family have so much respect for Dr. Bauman. A very intelligent, kind, compassionate and pleasant audiologist that has treated our daughter. His bed-side manner is remarkable. As her parents, we are so impressed that he has even made the effort after office hours to have many phone conversations with us in regards to concerns and medical questions as well as her progress. My daughter does not have a hearing loss but she has a condition that only Dr. Bauman has been able to help her. If I had to purchase hearing aids due to hearing loss,I would not hesitate to consider Dr. Bauman. We are so lucky he practices in Connecticut patients have come from all over the world to be treated for Misophonia by Dr. Bauman. He is a heaven sent and has help our child and her family very much. He is the BEST!!!! We will forever be grateful for his expertise and knowledge. One very smart man. All we can say is Thank You for all your have done for our daughter and her family. read more