Started tele-exam which was canceled and referred to an ophthalmologist…read more BUT overall staff was very friendly and they have a wide selection of frames.

I popped in here for an eyeglass repair (did not purchase glasses here) and the wonderful woman up…read morefront helped get me a new screw in less than 10 minutes. They also allowed me to use their restroom and when I came out to pay, there was no charge. They are so unbelievably kind when they did not have to. I'll be returning here and so should you!

My husband and I have always been pretty picky when it comes to optometrists, and given that you…read moreonly need to go once a year, it's been hard to find someone we truly liked... until Dr. Hochberg. He's super knowledgable and attentive. He's also one of the first optometrists that is sensitive enough not to make me feel bad about my vision but suggests ways to protect my eyes. For example, he suggested that my husband gets glasses that filter out blue wavelengths (since these tend to be the ones that are most harmful to vision). The last time we went, we were rather rushed because the only available time slot was the morning when my father was due to arrive at Bradley Airport. Never before had I felt so much like a demanding customer, constantly rushing to see if we could either wrap up early, or prepay so we wouldn't have to pay after the checkup. I felt badly, but also didn't want to keep my father waiting at the airport! Dr. Hochberg and his staff were as considerate and patient as can be. He didn't cut any corners despite my attitude and ensured we got a full checkup before departing.

Easy to set an appointment if you do it on your phone. Great…read moredoctor, explains what's going on all the way through the exam, so you're not left wondering. They accepted my insurance no problem and help me get glasses, with no troubles.

Not the most friendly place in the world but it got the job done and their online system was able…read moreto get us in sooner than a lot of other places I tried!

I waited for over 30 minutes to start the appointment when there was nobody else in the store. I…read morelisten to employees complaining about other employees, the atmosphere was very uncomfortable. the staff was not warm or friendly. I received my prescription and will not return! the entire eye exam appointment has taken over 1 1/2 hours. I have never had an appointment take this long for an exam.

BEST and only guy I'll let do my glasses. Been coming here for 30 years and Ed is the hardest…read moreworking guy in the business. He knows how to fix all the screw ups from the so called expert Ophthalmologists. He will redo the lenses if I can't see straight due to the doctor's screw up and he will repair little things (nose pads) for next to nothing or totally free. Trust me, go to Ed, do not go to a mall optical place , you will be sorry.

This place is full of nostalgia and memorabilia as well as charm the doctor is extremely courteous…read moreattentive and kind I enjoy going to this kind of a mom-and-pop eye care Center. I expect that he'll be my eye doctor until he retires wonderful customer service. The fact that his mom works there with him is adorable and she makes quite a delicious cookie!

The Kennedy & Perkins optical shop (on Whitney Ave. in Hamden/North Haven) has the best selection…read moreof cool eyeglasses I've ever seen! They even have my favorite brand, the quirky Theo brand from Belgium (slogan: "Theo loves you!"). Siran is a FABULOUS optician! She's a great advisor regarding which frames go well on a particular person, and she is superbly skilled and patient at getting the eyeglasses adjusted just right. I am so glad to have found her! (All the people in the shop are friendly and competent.)

Had nothing but problems with them and Siri. They still…read morepester me with emails. One last week. Friend went there and nothing but problems from Siri. Richard Kennedy is not in control of anything.

Took my 91 year old mother-in-law for her eye exam. First, Gregory was outstanding;. He was so…read morekind and more than helpful as she is wheelchair bound. Kudos for making this visit as easy as he could. The office is absolutely not set up for patients in wheelchairs and we used her smaller one. The office was crowed and there is way too much furniture to comfortably navigate. The outer office waiting area does not have a wheelchair "parking" area. Now onto the eye exam . . . without Gregory, it would have been hard to complete. The equipment for the pre-exam portion is not handicap friendly. Luckily, this patient can stand for a short time. For one portion, her wheelchair wouldn't fit the area and she had to move to the chair. Now onto the actual eye exam, I knew that she would have to move to the chair but how do people who can't get out of their wheelchairs get eye exams? This really made me think and I want an answer to this? Let's discuss picking out new glasses for the wheelchair bound patients. Ugghhhhhhhhhh. There was no good spot for this either. We were in the way of everyone and there was not comfortable location for her to see in the mirror. The kind employee had to keep bring over the table mirror for her to see the glasses. Felt rushed to complete the process due to space constraint. This is not a great location for wheelchair patients.

They have always been mediocre, but my last experience sent me over the edge. I made the mistake of…read morebooking a remote optometrist appointment at their facility. I made my desire for daily contacts known to everyone I spoke to, including the optometrist, and was given two samples of daily contacts to try out before placing my order. I placed my order on the phone, only to receive monthly contacts. When I called them to see what could be done to correct their mistake and get me the daily contacts I was under the impression I was ordering, I was dismissively told that "most people order monthly contacts" and that my only option was to book yet another appointment and pay full price again. I found the lack of any sort of willingness to correct a mistake on their end to be inexcusable. I submitted a patient relations request, but unless they send me what I ordered I will not be coming to any MyEyeDr location again.

I purchase new frames in late Nov. 2025, and a little over 5 months the they cracked just below the…read morenose bridge. I've been wearing glasses for 50 year and never had a frame completely crack in this location. I guess this is the reason they are so inexpensive. Very unfortunate, as they were a very nice design and I was going back to get a matching frame for prescription sunglasses.

Ever experience temples from *Hell*? You know, they are out of alignment, or they are bent in a way…read morethat impacts vision through substandard lenses? What about the 'cheap', cast, hollow (whatever) metal they're made from that love snapping off for no apparent reason? Are they just inferior-- materials (?) design flaws (?)-- Lesson learned; no more frames fabricated in China. They're difficult to locate with the conglomerate controls, (a couple great co.s in Italy, 20% $ but worth it. No more wearing taped together frames)

The staff who work at the(Westville) New Haven CT location are incompetent. I scheduled an…read moreappointment 2 months out because thats what was available. I was told i would receive a confirmation call the day before with the cost for my eye exam. I called them the morning of since i hadn't received a call. I spoke to Ruth Ann who scheduled my appointment in person, she tells me "im sorry, i dont know what happened". I reschedule the appointment over the phone with Ruth Ann, I stated my concern about the appointment she didn't schedule correctly while I was in front of her. She asked if i wanted to schedule with someone else, and i said "i just want my appointment scheduled correctly". So here it is 2 days before the appointment and i get a confirmation call from Andrew confirming the date and time which was 9 a.m. Then i get a confirmation text saying my appointment is at 10 a.m. When i called and spoke to Andrew all he could say is "there is someone else who has been in the 9 o'clock time slot". No shit because you guys dont know how to do your jobs properly. I cant speak for the doctors there, but the front staff needs work on how to schedule properly. This complaint is not speaking about the tech who assits with the glasses, shes amazing.

If I could give them 1/1,000,000 of a star it would be generous. I have treated my glasses so…read morecarefully - always gentle, keep them in the case - and two frames from them broke in just over two years. Because the arm came loose from the frames in both pairs they can't be repaired. It's not that the screw fell out; there's not enough or strong enough glue to hold the arm to the frame (see photo). Fortunately, I bought the warrantee, but that was only good for the first pair. The second pair - well, too bad - comes out of my pocket. I have Husky insurance. Most of us on Husky are very poor. Like me, for instance. "Let's see.....do I eat and buy a bus ticket, or do I pay for new glasses?" STAY AWAY! /end rant

Dr Scanlon is the most amazing eye doctor ever!!! She provides 5-star service. She is kind,…read more patient, friendly, and very knowledgeable.. That is why i have been seeing her for about 9-10 years, maybe more... BUT to get to Dr Scanlon you have to get passed the trolls. The customer service in the front of the vision center is some of the worst I've ever experienced. I'm surprised these women still have jobs here with the way they treat and talk to people. Rude, short, snippy. They act as if you are bothering them. Whenever you walk in, most times you are made to wait a minute or so before you are acknowledged or helped, even when there is no one else there. Standing there is awkward. One of the trolls is worse then the others, but the others seem to follow suit when she is there. And on this last visit I noticed cleaning practices slacking. I watched the main troll put dirty glasses that people tried on right back on the display without cleaning them. How unsanitary... I decided to get glasses elsewhere. I'll be back in a year or two for Dr Scanlon, but if she wasn't so amazing I would never recommend this place. My advice, Just get your exam and then run far away from this place...

I saw Dr. Laura Scanlon for a severe issue with my left eye (after my 3 month old accidentally…read morescratched my eye!) My vision was severely impaired in my left eye and I was fearful that I was going to be blind in it. She was able to reverse the pain and vision loss that I had with proper medication and treatment. She is extremely professional and very kind, understanding and gives quality care. I feel like it's not that easy to find that these days everyone Dr. seems like they're in a rush and don't really give you the time of day. Thank you Dr. Scanlon!

Shout out to Nilda, who helped me out tremendously!! I was getting overcharged for contacts at…read moreanother office, so I called here to place an order. Nilda was SO patient and kind, despite me not even having a current prescription with this place, and helped me out with for an entire morning with multiple phone calls in order to place the contact order. I really appreciated her understanding of my situation and willingness to help me. Thank you!!! By the way, I ended up paying $200 less at this place than the previous place for the order, so would highly recommend coming here!

Dr. Lefland and his staff are professional and compassionate. They have all of the services you…read morewill need for quick and efficient eye exams and an amazing selection of glasses with on-site specialists to assist with fitting, too.