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    Sun City West, AZ

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    Hearing Life

    5.0 (2 reviews)
    Open 8:00 am - 5:00 pm
    Updated 2 months ago

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    1 year ago

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    6 years ago

    The whole staff, from the receptionist , to the medical assistant, the MD, and check out were most accommodating, cheerful and helpful.

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    Skin and Cancer Institute - Sun City West - My view

    Skin and Cancer Institute - Sun City West

    3.6(23 reviews)
    1.1 mi
    $$

    I will say this THE DOCTOR AND HIS NURSE WERE AMAZING!…read more I am updating this review from 2-4 stars as the office manager did call and apologize for her behavior and she did call my insurance and get the info that was needed for billing. I felt much better and more at peace with the experience and I have paid the appropriate amount and if you check in here - you do get a free gift so that was very fun! I love when that happens - always a nice little surprise. Here is why 2 stars! An employee walked in - girl at front desk "I'm here aren't I" My husband and I looked at each other - like what kind of place is this that the employee would be so openly miserable. Then people were walking in and out saying how they didn't want to open his car door because he was asleep. Come to find out, that's the pathologist who would be looking at sample. Regardless of why he was asleep in his car at 7am is none of my business and honestly, I don't want to hear that an employee came from LA and he is sleeping in his car. They have a new policy that you must have a card on file and you must pay your deductible at time of service. No one mentioned that to me - glad I had my credit card on me. I mentioned to the front desk that I believe my insurance prefix will change as we picked a new plan during open enrollment. She said, I will speak to my manger and call you once we know what to do. Okay fine. I call my insurance for something completely unrelated and mention todays visit. BCBS rep said "just have them call us and we will tell them what you are covered for on the new plan" Okay sounds simple enough Well, I call thinking I'm helping out and the business manager, Dahlia, huffs and puffs and tells me this is a HUGE issue and that I should have told them before I came in. I said "they said all you have to do is call them and they will give you the info" She said rudely "you just had very big surgery ( I was there 20 minutes as they scraped a needle head worth of what looked like a freckle on my face) and this will mess up billing". I said "okay, if you guys don't want to call, I guess we will deal with the mess when you want to get paid" she said "yep, guess so" JUST RUDE. I called back to get her name and told her I thought she was a bit rough - her response "I'm the office manager" I said "okay just needed your name for my message to the business. She replies "okay sounds good" Not a care in the world. Now I know why the guy came in all grumpy / if that's the culture and temperature in that office Again, surgeon, nurse and gal who helped me on the way out were great.

    I keep getting double billed for a bill I already paid. I can't get a call back from billing or…read moremanagement. The AZ office is alright but everything goes through the LA office which is totally dysfunctional with horrible customer service. I also made an appointment with the AZ office that the LA office never set for me. I would not recommend this company!

    Photos
    Skin and Cancer Institute - Sun City West - Nov 2. Healed but very large scar. :(

    Nov 2. Healed but very large scar. :(

    Skin and Cancer Institute - Sun City West - Here is what it was..irregular and rough patchy skin lesion

    Here is what it was..irregular and rough patchy skin lesion

    Skin and Cancer Institute - Sun City West - After the biopsy scraping. Infection already showing.

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    After the biopsy scraping. Infection already showing.

    U.S. Dermatology Partners Surprise - Dr. Drew Reese is a Board-Certified Dermatologist providing skin care to patients in Sun City West, Arizona.

    U.S. Dermatology Partners Surprise

    3.5(32 reviews)
    0.1 mi
    $$

    Ms. Jenson was very welcoming. The listened to me and did a very thorough evaluation. She answered…read moreall my questions. The office is very clean. The staff are all friendly. They called me back exactly when my appt was scheduled. This is a great office and Ms. Jenson is outstanding.

    Saw Dr Kennedy for years. He was efficient and thorough, always had time for questions. When he…read moremoved out of the area I was assigned to Dr Reese. I've seen him 2 times... the last was not a good experience. I came for my yearly exam which is suppose to be a full body check. I was seated on the exam table where he examined everything but the back of my legs and scalp. Never asked me to stand so he could see the back of my legs. The prior Dr had zapped a small red mark on my check a few years ago, but it came back. While he was looking at it I asked " why would it come back"? He answered rather sarcastically "you're asking me?" I responded with "well you are the doctor". At that time he explained to me several different reasons. Obviously I felt rushed....no time to answer questions or do a thorough exam.

    Photos
    U.S. Dermatology Partners Surprise - Katharine Cordova, MD, Board-Certified Dermatologist at U.S. Dermatology Partners Sun City West, formerly Beatrice Keller Clinic

    Katharine Cordova, MD, Board-Certified Dermatologist at U.S. Dermatology Partners Sun City West, formerly Beatrice Keller Clinic

    U.S. Dermatology Partners Surprise - Emily Jenson, PA-C, Certified Physician Assistant at U.S. Dermatology Partners Sun City West, formerly Beatrice Keller Clinic

    Emily Jenson, PA-C, Certified Physician Assistant at U.S. Dermatology Partners Sun City West, formerly Beatrice Keller Clinic

    U.S. Dermatology Partners Surprise - S. Elizabeth Whitmore, MD, Board-Certified Dermatologist at U.S. Dermatology Partners Sun City West, formerly Beatrice Keller Clinic

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    S. Elizabeth Whitmore, MD, Board-Certified Dermatologist at U.S. Dermatology Partners Sun City West, formerly Beatrice Keller Clinic

    Hearing Life - dermatology - Updated September 2026

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