I had the best experience with my child from start to finish. The office staff helped me navigate…read morescheduling and insurance. The audiologist, Dr. Perle, was warm, thorough and extremely relatable to my child.

Stephanie Perle is the most condescending person in that office. That thing speaks to you as if…read moreshe's better than you in every way. When I was a new recipient of hearing aids it took me a while to adjust to them, considering going from non coherent to suddenly hearing anything and everything. As a result, I'd put them in and take them out in certain settings. While I shared this with her, she made it a point to comment snidely on my insurance company wasting their time and resources if I wasn't going to use them. ( which I was ). Stephanie is the one person I'd recommend staying far from as she is not empathetic, understanding and she is just FLAT out rude. Not to mention, ( while wearing the hearing aids, as I removed them from my ears the domes constantly got stuck in my canal. I called as an emergency to be seen right away as it can be severely damaging yo whatever little hearing I had left. The office instead of making an accommodation to bring me in for a 5 minute extraction of the dome told me they had no availability but the next day. I asked them to call the patient prior to my arrival and ask if they'd be okay with a delay of 5-10 minutes for an emergency. After arguing on the phone with them for 5 minutes, and a rude exchange they finally allowed me to stop by and be helped. Not to mention I sat waiting for nearly an hour because well, this office just sucks and so does everyone in it. To add, my visit took less than 5 minutes.

This office has a new dr that is awesome she tested my mom and figured out what was wrong with the…read moredevice in a few minutes I highly recommend her Florence was so sweet and knowledgeable highly recommend

Beyond testing my hearing and helping me select the correct hearing aid, the staff at the Toms…read moreRiver office is always helpful in providing free supplies, quick repairs, and follow-up visits. Their office opens at 7am, so you don't get into work late even if you have a long commute, no other doctor office offers this. The small receiver unit in my hearing aid blew-out a couple times (apparently a known issue with all manufacturers), and being able to stop in first-thing in the morning and have the problem resolved before my work day starts is exceptional. It is important when purchasing a instrument you will depend on to consider the availability and convenience of support and service.

Drove 90 minutes to see Dr. Kim Richards and was told my appointment was at 2:30 pm, not 3:00 pm…read morelike I was told on the phone. They refused to see me "so late in the day" even though the office is open until 5:00 pm. I decided to go to a more understanding office.

Always amazing too bad I no longer have insurance coverage with them I had to go elsewhere i highly…read morerecommend them . Not sure why negative reviews . Ebony and Eric are the best . Always a positive attitude and experience go above and beyond for you.

Incompetence would be a compliment for this company. We have been trying to get hearing aids for…read moremy 86 year old sister for months now. We demanded that the owner, Joseph Rindner come out, as his as we could not get any information regarding the visit by his associate. He confirmed that my sister had a 70% hearing loss. And promised my sister would have hearing aids in 2 months. This promise was made on July 29th. Still no hearing aids. In fact, they haven't been ordered yet. Something about a prescription. This prescription was discussed on July 29th and Mr. Rindner said he can "work around" that requirement. What to do? My sister is on Medicaid, living in assisted living, and not mobile. Beltone seems to be the only audiologist/hearing aid company that will come out.

the entire experience was beyond what I was hoping for and my Mom was treated with such great care!…read moreMateo was exceptional!

The crew is always the best here. The front desk is always so gracious and remembers everybody's…read morenames. The tech team cleaned and adjusted my 92 year old Father's hearing aids and made them like new. Always a great experience here.

I have been doing business with Hear Direct for over 15 years, I have always been a satisfide…read morecustomer. Tom as always met my need and has always been there for me. I would not go anywhere else.

Don't miss a word of what is happening around you. See Tom at Hear Direct for a hearing screening…read more The screening is free of charge. The hearing aids are afordable. He will be there for you to make adjustments. I have been going here for more than five years and I highly recommend Hear Direct.

Their attention and care is excellent, and the quality of their hearing aids is wonderfulread more

I highly recommend Michael Gordon from the Monroe office. I arrived and they had me fill out a…read moreshort form and then saw me within 5 minutes. Michael is extremely knowledgeable and explains every detail of the testing and answers any questions you may have. He is extremely personable and can relate to people very well. The testing is very thorough and best of all the consultation is free. I also received an offer for a $15.00 coupon for Amazon that I had to bring with me to my appointment and it gets E-mailed to you. All in all, an excellent experience!

The entire process is quite comfortable from the entire staff's welcoming patients with respect,…read morecompassion, patience, and understanding to Dr Jennifer Elfert's exceptional and astounding prowess and knowledge toward the field of audiology - Her demeanor professionalism is matched by her easy and sincere personality that erodes any apprehension - It may sound like a cliche about treating one like family: yet it goes further than that as their genuine care and concern, their honesty with diplomacy, and affection is unparalleled to any medical and healthcare facility

Was not very satisfied with my visit. I did not get to see a doctor which I expected to based on…read moretheir website info about two doctors. The person I got to see seemed very nice and introduced herself with a first name only. She gave me a hearing test, made me a custom white noise program, and said I should follow up with an ENT. I was left wondering if I should have just gone to see the ENT that my GP's office suggested.