Dr. Soiles is a family friend, but that is not why my wife has relied on her services for the past…read more12 years. I accompanied my wife on her recent visit and I was immediately impressed with Leslie's professionalism and knowledge. My wife was just going for a hearing test, but she walked out with new, state-of-the-art hearing aids. I can't thank Dr. Soiles enough. She is not a pushy salesperson. She's a caring doctor who knows what she's doing, and she honestly cares for her clients. Sure, you can get cheap hearing aids at Cosco, but if you're serious about your hearing, consult a professional, consult Dr. Leslie Soiles.

Leslie met me on a Saturday (not normal business hours), conducted a very thorough exam, and…read moreprogrammed and sold me 2 desperately-needed and outstanding OTE hearing aids on the spot. Great person to deal with and I walked out of there hearing things I haven't heard in a very long time.

My 4 year old hearing aids were maxed out and malfunctioning. My previous audiologist was unable to…read morefix the aids and only wanted to sell me new ones at an extremely high price. I went to Audiology Associates and Melena easily adjusted my old hearing aids so they were functioning but not optimally.she then described the best option in hearing aids for my profound hearing loss, which cost about half the price quoted by the previous audiologist.The new aids worked perfectly with the settings she programmed. I am now able to hear significantly better than I have been for many years. Thank you Melena

I have been utilizing Audiology Associates for my hearing needs for 35+ years, despite moving to…read moreMaryland, Pennsylvania and New Hampshire, as their service and expertise is unparalleled. I am fortunate my parents live nearby so I can make visits as needed, and they are always understanding and flexible in accommodating my schedule, even working with me remotely to program my digital hearing aids. I have a congenital bilateral severe-profound hearing loss, profound on the left, where I am eligible for a cochlear implant. Yet I have always done so well with hearing aids, thanks to their skill programming them to fit my needs, an implant is deemed unnecessary. This is a true testament to their skill. I was mainstreamed in public schools with assistive devices and went on to obtain a master's degree and now work as the staff biologist for a national program in the USDA. I cannot thank founder Marcia Dean and current audiologist Todd Sauter enough for their help along the way, I owe my success to their hard work. They quickly understood any issues I was experiencing, despite often lacking the language to describe it, and made adjustments and provided recommendations for the best hearing aids for my needs, patiently trial and erroring different companies when it is time to upgrade. I am always so impressed with the ease of working with them. They are extremely generous with providing tools to care for my hearing aids, and understanding of financial limitations, still finding the best aids for my needs. They are always pleasant and work expediently to prevent patients from waiting long for their exams. I am always happy when I see a busy waiting room as I know everyone is getting the best care, (having tried other audiologists over the years in other states and been seriously disappointed), and I never wait long, even when they squeeze me in the last minute. They have been a dependable mainstay over all my years and moves & I can't recommend them highly enough.

you won't find a better team than Heidi, Brianna, Kim, and Max. not anywhere. they totally care…read moreabout you and it shows! well worth the trip.

Heidi was there for me in a time of great need. She understood my plight and was there to help me…read morein whatever way I needed. She made sure to explain everything in her process step by step so that I may understand her thinking and rationale. We move through our visit as a team, I was never in the dark and never at odds with her suggestions. Heidi takes the time to get to know you as a person than a patient. This grants her the ability to truly care for the person rather than treating a medical record number with a diagnosis attached. She works along side her support staff and displays a great relationship with her colleague Kim whom manages administrative duties at the clinic. Kim is compassionate and supportive, keeping you engaged and uplifting you when you're not directly engaged with Heidi. She seems to know people well and brings confidence and a reassuring air to the clinic. The pair are a great boon to the hearing and hard of hearing community. We are truly blessed to have them grace the industry with their talents and dedication.

What's joke, Dr Noonan should not be practicing medicine. Terrible bedside manner, brushed off my…read moreconcerns then told me to go buy a 6k pair of hearing aids, she should lose her licenses

Dr. Katherine Noonan discovered that I had a CSF leak when I went to see her about a stuffy ear…read more She is warm and caring, as well as extremely competent as a physician. I am so grateful to her for both diagnosing and treating me in the

If you are like I was, told by ENT very poor one sided deafness, where hearing aid tried, with…read moreprogressive diminished hearing till cannot hear anything from the impaired side. I was convinced I would never hear again from that ear. I then heard information about hearing and brain where free evaluation with there unique / different approach. I can now hear from my deaf ear. They work with you, one on one, without factory default devices so individual needs are met with a tailored device to that particular individual

I can't express how disappointed I am in the care provided by the center…read more I suffer from 24/7 tinnitus and Dr. Darrow specifically said he would help me personally after speaking to my Mother about my condition. Two years, many hearing aid adjustments, and one appointment where I had a full break down about their lack of empathy and assistance (no Dr. Darrow in sight).. they still treated me like I was unimportant. Thousands of dollars for hearing devices they seem to have no interest in making work for me. And then they *mixed up* the dates of the appointment made to cancel my hearing aid contract . Go anywhere else that has people who give a crap.

Being that the ER department at the UMass Campus wasn't able to treat my disabled sister with…read morespecial needs who had a life threatening issue, she was transferred to the Belmont St hospital. I must add that the coordination couldn't have gone better. They arranged a bed for her in the CCU and the Dr who would be doing her surgery spent time with me over the phone explaining what needed to be done & how it will work. From the time we boarded the ambulance to the recovery room I highly doubt it could have gone any smoother. She came out of the surgery, then recovery, and was immediately taken to the CCU. The poor sweetheart had lines upon lines, oxygen, etc. And when she woke, clearly upset. The nurse ( Karen) that is assigned to her has been so very kind, compassionate, and highly skilled. All the other caretakers have been wonderful. It's been 3 days and she's still in the CCU. But she's doing quite well, healing nicely with the excellent care she is getting. What started out as a frightening experience turned out to be a very positive one & I can't thank them enough.

waited nine hours for a 10 second conversation. A conversation that could've been passed on to the…read morenurse and she could've let us go home. DR. Alexander was very dismissive when we let him know that we were upset for waiting nine hours for a 10 second conversation. literally waited 2 1/2 hours for him to come down and say you're all set. This is something he could've said to the registered nurse and she could've told us 2 1/2 hours previously. There is a huge amount of time, wasted on basically lack of communication . when we were ready to check out at 4 AM, the nurse that we were trying to get to check us out said she had other priorities and to be honest it seemed like she was creating things to do so she didn't have to take care of us right away. Her name tag was also conveniently flipped as she was giving us a very slightly snarky attitude. I understand an emergency room is an emergency room as we were reminded multiple times basically to tell us we shouldn't feel the way that we do. But at the end of the day you're still charging insurance and co-pays so you're still making money. There should still be some sort of customer service. in any situation, if given a choice. I would not choose umass