terrible front desk, especially the practice manager. very rude....... would not recommendread more

The doctor and NP's in this office are good...the office help.....AWFUL!!! Rude and disrespectful…read morein every way shape and form! It's unfortunate that they have them as the front line of their office!!!!!

Dr. Carlson is very nice and welcoming to new patients. The office is great at getting you in when…read moreyou need an appointment. They have many residents that are training through UMass that accompany doctors in appointments and take appointments. I've seen residents twice when I needed an appointment at short notice and they were great. I've never had a problem here, Dr. Carlson made me feel very comfortable when coming in the first time. The office is in a great location, and everyone is very nice and helpful. I definitely recommend.

Updated to 3 stars from 1 star. We finally got our money returned about six months later even…read morethough root cause was not vetting my brother's insurance. Many phone calls were involved and thus frustration and wasted time.

The Dr's and nurses spend maybe 15- 30 minutes with you and cannot apply your medical history to…read morehelp you with your medical care treatment. You get treated poorly by their staff when asking for assistance to help your care. Messages and phone calls get mixed and ignored. Then you find out later on they just didnt want to do anything nor can give you a reason. Find a provider elsewhere. Laura Sullivan NP and Cody Desouza dont properly take note for your medical care and records. They wasted many years of care for me, I should have left sooner. Find a provider who listens and documents properly so you can have better ease of care when trying to communicate. They mostly want to push useless labs, medications and unnecessary tests to get more billed/money. They dont seem to focus on treatment or what the patient says at all, even after years of expressing and informing them.

I have been seeing Dr. Kramer since we were both much younger ladies; over 20 years! Back in the…read morelate 90's/early 2000's I had a full blood work up including HIV antibody screen. I was very paronoid due to a former questionable sexual partner and the onset of excessive night sweats. Shelley took the time to handwrite a letter to personally put me at ease: negative on the HIV; night sweats were simply related to the start of full blown menopause. I certainly did not expect anything other than a phone call and will not forget this! I also appreciate the fact that she is big into women's health issues. As I lost my GYN a number of years ago, she now takes care of my pap smears. If Shelley seems abrupt or whatever, you need to be able to speak your own mind and let her know you dissagree, if you do. I have. After all we all know our own bodies more than anyone else and should be our own health advocates. We need to be verbal with our Dr's and I believe this Dr., for one, is OK with that.

After being with this practice for 20+ years, they dropped me for missing too many appointments…read more Blessing in disguise because the all new staff is crap. Sent me for a $700 scan that I didn't need, and consults for having my boobs removed, when I didn't need to. I would highly NOT RECOMMEND this office.

I'm getting tired of physicians assuming I'm poor and can't afford things when I'm a patient here…read more On one occasion, I needed pain relief when migraine pain, which is incapacitating, hits. I had in mind nasal Imitrex as pill form is useless if you get nauseous & vomit. Student physician says pill form will save me money. I have private health insurance with drug coverage. Student physician needs authorization from MD, who says Imitrex in a pill is useless for those with nausea & vomiting & gives me the nasal spray I want. On another occasion a MD who consulted with my 10 year old recommended a decongestant. Again was offered help for my pocketbook which was not only not requested but didn't work. Also physician's directions for medication didn't match Pharmacist's. Half a century on the planet & any other practice has student physicians they ask, "Would you mind being seen by Student Doctor X today?" and I always give consent. Would it be too much to ask UMass to do the same? At this rate UMass may be losing me as a patient.

Dr. Atlassi at Southborough Medical Group is the best doctor I've ever had! She is very…read moredown-to-earth, she doesn't act like she's above you or you're doing her a favor by seeing her. She listens to your concerns, answers all your questions, is knowledgeable about many things and will refer you to a good specialist if needed. She seems to genuinely care about her patients, and I really appreciate that in a doctor.

They have become so inept. My husband went in to see a Dr. They Dr gave him meds and said you must…read moredo a follow up. We walked out and scheduled a follow-up at the front desk. We later had to cancel that follow-up due to scheduling. When we tried later on to reschedule, he was not allowed to make an appointment, he had to speak to a nurse. He told the idiot to call his cell, not the home as he was at work. What # do you think the nurse called. I called and got the same run around. The idiot would not let me make a follow up. It was then I learnt that the original follow-up was listed as a blood pressure check. So INEPT. To tis day, no return call. Going to someone else. A professional office gave an appointment first call.

I would give no stars if I could. My elderly mother goes to the doctor here. They do not follow up,…read moreshe's very ill, still, after a week and they just throw medicine at her as she gets weaker. No follow up appointment. Her laryngitis, weakness and breathing problems for 6 days did not even get to see a doctor. They never even tested her for covid.

I was impressed with my primary care doctor, the nurses and the assistants. I felt confident that…read moremy care was being managed. It was fine while I had a commercial health plan. I'm newly retired and have just started on a Medicare Advantage Plan. Unfortunately, CRMA only takes Tufts Medicare Preferred advantage plan. That's the only one. That stinks. It makes me wonder if they really want to service Medicare patients. I had researched the Medicare Advantage options, and for me the Tufts plan didn't cut it. I am an established patient with several specialists in the Mass General Brigham network. All of them took the Mass General Brigham Medicare Advantage plan. It was only my PCP who did not. Several of my specialists did not take Tufts Medicare Preferred. I was faced with having to find a new PCP and keep all of my specialists, or to keep my PCP and a couple of my specialists. Changing doctors is a royal pain, and getting a first appointment seems to typically take a year. My medical situation is that would not work for me. I had selected my PCP at CRMA, because they are part of the Mass General Brigham network. If they were not, I wouldn't have gone there. One frustration with CRMA was with lab work. Patients at CRMA HAVE to use their office. I once tried to use a Mass General Brigham lab. They cannot see the lab orders from a CRMA doctor. I am guessing that CRMA is trying to keep revenues from lab testing. Just a guess.

I've gone there for a long time, and like the people who work there, but they seem to have a…read moreprickle with anything having to do with the phone. Whether it's getting back to me, or calling the pharmacy, it's a crap shoot if it will be done. This can be very frustrating.