Very satisfied with hearing aids and service. Steve is a very personable professional who care for…read moreyou, your hearing and your hearing aids. Would recommended to others who are interested in buying good quality hearing aids and service. Very welcoming, helpful desk service, Tanya takes good care of my hearing aids, my appointments, and helps with the electronic end for me who needs all the help I can get. Added service they offer is Karen who is a nurse and will remove build up wax from your ears for a fee. She is very good, gentle and has a nice personality.

I couldn't be happier. Steve Page and Tanya are extraordinary professionals. Both go out of their…read moreway to provide excellent professional services in a very friendly manner. I came to the practice with two specific hearing aids in mind. Steve knew both models inside and out. He was very thorough in his analysis, asked important questions, and - most importantly - listened to me. The selected hearing aids arrived in a few days and the delivery appointment was immediate. Tanya made everything happen from the initial appointment, order placement, following up on the order, and getting me in for the fitting. She even gave me Halloween candy today! I'm now 4 days into my shakeout period and the results so far are amazing. This is my first set of hearing aids (which I should've considered years ago). The TruHearing affiliation through my insurance company made the price affordable. I highly recommend Sonus Kalamazoo, Steve and Tanya.

Always a positive experience. Paul is so kind and helpful. I love being able to hear clearly…read more Thank you.

Fantastic Portage location. We love our audiologist. She listens very well The office people are…read moresuper!

Great service from everyone in this office! Friendly and…read moreinformative audiologists. And they are NON PROFIT!! They won't push products on you. They all genuinely care about your hearing. One Service all Constance Brown Hearing Centers offer is a free monthly cleaning service for your hearing aids!! Call or check their website for days and times! http://www.cbrown.org/services-products/free-cleaning-clinic/

Excellent service, great hearing aid support. Love coming in.!!!!!!!…read moreA little more than the competitors but much better service and follow up

I will NEVER go to Beltone, based on a piece of mail received from them. It was folded with…read moreperforated edges and the front was formatted like something from the IRS with the year at top along with 'Important information' and addressed to my mom who passed away 6 years ago. to be fair, no where does it state 'IRS' it was just how it looked, the fact it was addressed to my mom had me concerned. Then I opened it to find an advertisement from Beltone. This was poor decision.

I would say poor management except management basically doesnt exist unless its to reprimand…read moreemployees. Not ethical and does not follow safety protocols for patients or employees. Doctors do procedures without having patient fill out consent forms. Bully new parents into getting tongue and lip ties done at first appointment. Some providers there are verbally abusive to staff in front of patients as well as very unking to patients. Lead MA insecure and bullies mostly females that get hired. High turnover rate. They claim they cover your health care insurance but check into the fine print, expect to pay large amounts to meet deductible. Management is always on vacation and not there to provide any type of support or training. Expired items taken from hospital and used in practice on patients. "We are family" RUN FAST!!! Do not waste your time or breath. Double yikes!!!

Great service, I have been coming here for years and I have never had a bad experience. I will…read morecontinue to come here. I recommend them.

STAY AWAY!!!!! Let's…read morehope Yelp doesn't delete bad reviews like Healthgrades(dot)com does. Verbatim of other message. He was a hurry and didn't address the main problems. He came in with someone else's hearing test results - PA brought him right one. And the report to my doctor? It definitely wasn't about me. Was that the other lady's well as it was loaded with inaccuracies about my health even answers to questions never asked. Got a survey about how the visit with Audiologist went. Didn't have one - Dr. Raedy said it wasn't necessary. I have way too many health issues and in the 25 years I've dealt with my health, this was the worst experience I have ever had with a doctor and I've had a few doozies over those years. Find someone else. Since the original post on Healthgrades on May 28 (since deleted but reposted today), no responses, my patient portal cancelled June 1, June 4 dropped by certified letter for verbal and/or "threating" behavior, (Shouldn't it be "threatening behavior"?) Yes, I wrote pretty anger message wanting an explanation never called the office. And no, it was not considered threatening by others who have read it, got a bill notification 6/2 that I can't get to because no patient portal. Meantime, still in pain, still have issues hearing, and still disgusted with this doctor and his office! After posting this, I called my insurance company. The code used for "diagnosis" was "benign neoplasm of bone and articular cartilage unspecific". Interesting since I went in to talk about hearing issues and he looked at my nose for about 5 seconds after I told him I had had surgery last year and what for (different ENT). Only said still had some deviated septum nothing more and looked ok. Again, wonder who's getting my diagnosis?

I visited this office, West Michigan Ear Nose and Throat, on 6/26/2018. I was given an…read moreappt/contract for 7/31/2018 for allergy testing. I waited patiently for five weeks. When I drove from Three Rivers to Portage, I found my appointment was canceled. I was told a letter had been sent to my out of state address, but I was staying locally. I was told they tried to phone me, but my phone has no missed calls noted. I asked why I wasn't emailed or texted. I was told that they didn't do that (this on line stuff is well over twenty years old now). And here is the real kicker. I am on the doctor's health portal which includes on line messaging for patients like me and where there was no notice from his office about the cancellation. Apparently this was all before my appointment, so it was not for a sickness or emergency. Not keeping a contract due to an emergency is acceptable. Not keeping a contract because the doctor found something better to do is not. The least he could have done is have a PA or other technician substitute to do the tests. This office failed in way too many ways to treat a patient as the client he is. I will not return to this business.