Wasn't notified of upcoming appointment because they had the wrong number for us. Which pushed a…read moremuch needed appointment further back. Thought they would squeeze us in since it was their fault but they did not. Wait another month and goodbye! So disappointed!

Very Organized & Efficient. Dr. Higgens removed cataract's from both eyes 20 years ago. I return…read moreevery year for a check.

They have great doctors. Extremely knowledgable and helpful. Highly rated on other websites as…read moreindividual doctors. I highly recommend going to them. They work with most insurance companies too.

I have been going to Paragon Ophthalmology for a number of years. I have always been very happy…read morewith the treatment I have received from them. I recently had cataract surgery on both eyes (the Covid-19 pandemic was beginning to spread). Everything was closing, including the surgery center in Portage. I was the last patient for more than 2 months. That meant my second eye surgery was cancelled. However, I was able to contact them if I needed to and get answers to any questions during that time. Dr. Joseph Doe had done my husband's cataract surgery and he has been very happy with the results. When the surgery center reopened, I was contacted immediately for my second cataract surgery. I am now on my third day after surgery. I have been back to be checked to make sure everything is healing properly. I am THRILLED with my 20/20 vision! Only inexpensive reading glasses required! Dr. Joseph Doe is friendly, kind, and reassuring as is everyone in that office! I'm 79 years old. I have NEVER SEEN BETTER IN MY LIFE! I highly recommend these folks.

Was seen as an emergency today for an eye problem. The receptionist was very courteous and got me…read morein the same morning. After I checked in at the front desk I was seen immediately by Mark, the doctor's assistant. He took down information, assessed my problem, and dilated my eye. Dr Hicknor came in shortly and did the eye exam. He explained that I had a posterior vitreous detachment, but no damage to the retina. This is what was causing my eye floaters. Luckily got me no treatment is required. Will be seen for a follow up exam. I highly recommend this ophthalmologist

Filthy, waited 3 HOURS with my grandmother for a consultation. No sanitizing beforehand, it's so…read moreunorganized and disgusting. And the bathrooms...... let's not talk about those Avoid this place if you can, it's a train wreck.

Avoid this place at all costs. It's dirty and unorganized. You'll wait forever for even a simple…read moreexam. The doc walked in to my appointment 40 minutes after my appointment time and proceeded to start texting on his phone while completely ignoring me. He started typing stuff into his computer then, without washing his hands or sanitizing, started touching my eye. The whole place creeped me out. I don't understand how they are a legitimate business.

Went to Dr. T for years. He removed my cataracts as well as cared for some Corneal Ulcers I…read moreencountered and some general annual checkups. For my part, he is "the first rate."

Go to a different ophthalmologist in the area. Specialty Eye Institute cannot provide the decency…read moreof in-office secretarial services and instead outsources their calls to overseas. Their technicians cannot understand basic questions in English, which is especially important for a MEDICAL PRACTIONERS office.

Doctor was good. But who have they got answering phones? It clearly is sent off overseas. Can't…read moreeven call the local office. Rescheduling is ridiculous. December appt and they wanted to reschedule next april. Ha. I will go elsewhere. Start having the office staff answer the phones and not sending it off over seas. No thank you. Local business only with people that have some skin in the game.

The kind of place where they stuck you in a room for 40 minutes where you wait for the doctor to…read morecome in for 40 seconds. She buzzed right through too. Also was strange how someone came in and walked behind me while I have no glasses on and I was just supposed to continue?

Dr Prater is wonderful. Thoroughly satisfied with the work and information this office has…read moreprovided. I went here for a second opinion and I am so very glad I did.

I've gone to Hiemstra's for at least five years for my eye examinations. Their eye doctors and…read moreexamination staff are very knowledgeable and courteous. Their technicians are also very helpful with providing choices for glasses and assisting with adjustments to your glasses. The only negative is the cost of their glasses.

Been going here for many years. I ordered some glasses and was told that the 1 year warranty is…read moreincluded in the price he gave me. Then I learned all on my own that he was charging me $25 for the warranty without asking me and then saying it is 'included in the price.' well yeah it is you jackass because you added it! Will be going elsewhere in the future.