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    Heartland Tire

    3.9 (11 reviews)
    Closed Closed

    Services - Heartland Tire

    Auto brake repair

    Auto engine repair

    Auto exhaust repair

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    Big O Tires

    Big O Tires

    (14 reviews)

    Absolute rip off!!!! My mom took her car there and mind you she is 74 years old. They replaced…read moreher brake rotors and charged her 130.00 a piece. I called there and asked what brand and he said NAPA. I called NAPA to see how much they were and the guy told me 58.00 a piece. I called the store and talked to some big assistant manager named Darren. One of the most arrogant people I have ever talked with. He kept asking me if I was a mechanic and I told him I've changed enough brakes that I know it isn't well over a thousand dollars. To which he replies, well if you could do them cheaper why didn't you just do them? I explained that I live over 600 miles away and hate to see a 74 year old woman be taken advantage of. Anytime you are going to get work done, call around. I found plenty of garages that would have done them for 6-700 dollars.

    I took a chance after reading previous reviews and my experience was a mess... (also note that when…read moreyou sign to get your vehicle looked over there's a waiver type sentence that they will do their best to replace everything as it should be put back together) I called and scheduled an appointment for an alignment (because they are free), some grinding noise, and a misfire type feeling going on. I arrived explained again what I needed and decided to add a fluid check (had a coupon). Within 15 minutes, I realized he didn't ask me about the alignment. I found a guy in the office and told him that I wanted an alignment check, he said he'd notify the mechanic. 2 hours later, I was given the repair estimate. Two fluids were highly suggested and one fluid was okay but should be replaced soon and the CV Shaft (what they said was giving me the rumbling and misfire feeling). They hadn't done my alignment because it wasn't written down from my call and the guy didn't tell them, but they would add that on. 2 more hours later the CV shaft and fluids were replaced for about $525 (that's after two coupons, one for 20% off on the fluids and one for $50 off the total). I asked about the alignment and they had another vehicle on the rack but told me "I could come back another day, it'll only take 20 minutes." ... Ummmm what?? I asked for one three times and I was waiting there for FOUR hours AND made an appointment ahead of time to get my vehicle looked over! I couldn't believe it when he said that. As I walked outside my vehicle was being pulled up and it was still making a grinding noise. I went back inside and asked about it and they said that they couldn't find anything important causing the grinding sound and that it's fine. My car was also still doing the rumbling/ misfire feeling so I bit the bullet and brought it to a Chevy dealership. I paid $250 for the diagnostics on all of the issues and it was well worth it: 1. The grinding noise was from two backing plates that were rusted and a little warped. They just needed to be cleaned or replaced. 2. The rumbling/ misfire feeling was from two bad sparks plugs. 3. The other fluid Big O Tires suggested I replace soon was in good condition to Chevy. 4. I did a free alignment check at Steve's Auto World on Maple Grove Parkway. Everything is all taken care of now and I won't be returning to Big O Tires.

    Heartland Tire - autorepair - Updated May 2026

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