Refused to fix a lawnmower under warranty - while there they were speaking badly about another…read morecustomer that was backing his truck up with a riding mower as well. Long story short, they found a reason to not provide the warranty and I was out a few hundred bucks.

I have been using Precision Small Engines for years (I maintain mowers for my 3 sons and myself)…read moreso I need parts often. Precision is very helpful in finding correct part and usually have it in stock. Also purchased a chain saw which has worked perfectly. Staff is very helpful.

ZERO concept of customer service. The website is not remotely up to date. You have to call 4…read moredifferent times to get someone to pick up the phone. Virtually useless "advice" for ANY question and they call themselves "Experts" on the website. Give me a break. All they do is steer you towards new, expensive equipment. You're better off going to Lowe's. At least at Lowe's you get better hours, someone to answer the phone, and better pricing! Skip this place altogether.

They have older parts for older tractors. I love them. customer Service is out of this world. I…read morelove them.

Terrible customer service at the Lockwood store. My husband…read morecalled about a part he was looking for. The service guy looked it up on the computer and found it. My husband asked if it was possible to pick it up at a location closer to us. The guy told him he could. Unbeknownst to the service guy he neglected to hang up the phone before going off about wanting to "slap the sh*t out of that guy" and wanting to "kick his a**". Seriously!?! Is this how you feel about your customers? To get so angry about doing your *job* that you feel the need to go off on a rage filled tangent?