This place is now called SKLD. My dad went here after being treated for a mild case of COVID at Henry Ford West Bloomfield. I live in California, so I couldn't check it out in person, but I wish I had. They were clearly overwhelmed, but still taking in more patients. Communications were a total mess. I was never able to reach staff when I called (phone just rang and rang), and when they occasionally did finally answer, it wasn't clear they even knew who I was talking about. I was never able to talk to my dad on the phone - it, too, just rang and rang. The social worker did arrange one short zoom video call. Otherwise, he was totally out of touch. Dad died at SKLD after 5 days. They discovered him unresponsive, but couldn't even get it straight when they had last checked on him. And when we went to pick up his clothes and effects, they had lost them. This pandemic has been very difficult all around. But SKLD was nowhere up to the task. read more

I never thought I would have to rate a nursing home/rehab center before so I have no real basis of comparison. First off let me say that overall the experience was positive. Sure things could have been done better but I think any medical experience could have been done better. For the most part things were kept clean and neat, the staff was caring and friendly especially the therapists and the night staff. I was only in for 3 days so please do not take my word as the end and be-all, but I think my view can at least give a viewpoint that most people would not get. I went in after pneumonia and left-side weakness straight from Beaumont. You begin with OT and PT (and I was told Speech therapy if needed, but I did not need it... so I cannot comment on it). Each consists of 30 minutes a day. Again the staff was friendly. They explain what is to be expected and are there for you and care about you. The *main* concern I have is the lack of personal information/HIPAA would have a field day with this place if they only knew half of the stuff that went on. I worked for 20 years in healthcare and I was amazed about the lack of personal health information that got passed along/shared/etc and was not protected. I am normally a quiet person and do not "listen in" but I could not but help myself as staff openly talked about other patients in front of other patients as if it was something to be expected. So while the rehab and facility itself are good, the staff is nice, some additional training on personal health information might be very helpful. read more

The Heartland is a warm and nice facility located in a very nice neighborhood. There are two floors, the ground floor is mainly for rehab and the rooms are spacious and full of amenities. The ground floor has its own dining room, internet room, exercise, hair salon and pantry. Tip, this is where you can find lots of ice cream! The second floor has everything except their own salon. My aunt has been at the Heartland for over a year and I come in a few times a week. They have very nice CNA's and nurses that seem to really care. I am in there a lot, and have gotten to know the wonderful people who work there. Both Lisa and Debra work on activities and your family members will LOVE them! They run Bingo, jewelry making, current events, UNO, movies and Lisa does manicures and paints their nails every 3-4 weeks. My aunt loves MARK and most people adore him and so do I! He is so caring and patient. It's very clean and they make sure that the residents are out of their rooms and doing something and not sitting in their beds. I would say approximately 5% stay in their bed, that's pretty low, the eat are up and out. I like it and I think it is a great facility. read more

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The last time my Mom stayed was a total Nightmare. She would push the button to go to the bathroom and it took them over an hour to respond. This place is a hot mess. No one answers the phone either. I had to call the police to check on my mom. The police officer gave her his card and a few references to go elsewhere. The police station says this happens all the time. What about the people there who have no one. :/ No recommended! read more

This is the worst place I have seen! Workers roll their eyes and are so lazy. My husband is highly allergic to seafood and all types of fish! We only stayed here for 1 1/2 Days and twice they brought him fish. "With the note saying "highly allergic to fish/seafood" on top of the meal! We had enough and left the next morning to a much better efficient-decent place! If I were not there he would have eaten the fish since it looked like chicken. And, I don't want to imagine what would have happened. (Also had a nurse accuse him of pretending to be sick!!!!) Just a warning for you to take your loved ones to a better place. Which I imagine would be anywhere than here!!! This is on Farmington Rd between 14 and 15 mi Rds! So Sad read more

Before deciding to have my sister go there for rehab, I visited the facility. I was given a quick tour, saw that it offered single occupancy rooms and was assured that PT and OT were available on the weekends so that my sister received all the PT her insurance permitted. The lure of the big, single occupancy rooms should not fool you and is not worth the price of the abysmal care. The problems include the following: 1. In my sister's initial days her floor was short staffed so a nurse's aide from another floor was brought in to help with my sister. She demanded that my sister do things that my sister indicated she was not ready to do. When the issue was brought to the attention of the lead nurse the next day, they were upset and proceeded to explain how horrible the replacement aide was and that she was not fit to work there. They paged the Administrator to meet with us, but he left for the day. We were told he would meet with my sister the next day, but never met with us and never visited the room. 2. My sister did not receive the PT she was allotted via her insurance because of staffing issues. Due to holidays, she went consecutive three day weekends twice where she received no PT. This was was precisely what I sought to avoid when I toured the facility. 3. My sister is diabetic. They have no dietician on staff. She was regularly served very carb-heavy meals. Even the meats had sauces that made them bad choices for my sister. Beyond that, the food was bad. 4. After receiving no PT Saturday through Monday, staff met with my sister late Tuesday afternoon to inform her that she could be going home the next day. This came as a huge shock to my sister and our family since my sister still has significant balance issues and had not even been deemed fit to be issued a walker. If she had the PT she was supposed to have received over the weekend or that Monday, the family could have planned better to address the discharge. More significantly, the discharge was premature given my sister's condition, her weakness and her balance issues. But like my sister's initial days there, they were anxious to simply push her out. 5. I spoke with the Case Manager regarding the premature discharge and the issues related to the horrible treatment my sister received from the replacement aide. Again, I was told the Administrator would contact me, but I still have not been contacted. STAY AWAY FROM THIS PLACE AND CHOOSE ANOTHER FACILITY! UPDATE FIVE DAYS LATER: After requesting the Case Manager to have the Administrator call me five days ago, he still had not called. My sister ended up being discharged three days ago (a Friday). Her social worker set her up with a home health care company that did not accept my sister's insurance so they did not contact her for her initial appointment over the weekend. The situation was supposedly rectified and a new home health care company selected today, but they still have not contacted my sister. As a result, she has gone another at least four days without physical therapy because this facility is so inept and does not care. I called the Administrator about the situation again today and left a message. As expected, I received no return call. Additionally, after every negative Google review they post the identical message requesting the reviewer to contact them about the horrible care. I have three unreturned requests to talk to the Administrator. They obviously don't care and are a complete fraud. read more