Been using this business for semi annual maintenance. They are always prompt and very responsive…read moreand professional and never tried to upsell me at any time. My HVAC system recently quit working and needed to be replaced. Their quote was exceptional and within a few days they returned on a Sunday and after about 5 hours of work the old system was removed and the new was installed. I can easily recommend them for your cooling and heating maintenance and support. Robert the owner is very fair and professional!

Terrific company, very personable and thorough. Robert and Ashley are the best and I highly…read morerecommend this company. Extremely knowledgeable and go out of their way to explain everything and how it works.

Now this is a company that you want to work with for your HVAC system !!!…read more You can read my other disaster dealings with ARS. Oscar and his tech are top notch.

Air conditioner broke this week, have been a Carolina cool customer for years and when I called to…read moreget it fixed was put on hold then hung up on. I called back again same thing happened and not one call back from anyone. Stay away from this company they are unreliable and I will never use them again.

I had three plumbing problems, everything was fixed, there plumber Joel is great, makes sure…read moreeverything is fixed and nothing is leaking, I have had other plumbers that fixed kitchen sink and after they left I had to tighten pipes because they were leaking, joel also cleans up any mess and is a very polite young man, hope polar air knows what a gem they have.

Highly recommend. From owner to scheduling to service excellent. Honest and thorough as well as…read moreefficient and affordable. We requested an inspection and service to our ac/heating system as well as duct cleaning. They did not disappoint. Praise the Lord for bringing this business to us.

Patriot heating and cooling was great to work with. We had them check out our ac to get ready for…read morethe summer heat. We signed up for a maintenance plan which was really reasonable priced. They got us in pretty quick. Conner out technician was extremely polite and answered all our questions. I would definitely recommend them for your hvac work.

Patriot and Alex have been amazing for all of our needs whether it's scheduled or urgent, they have…read morebeen so easy to connect with, schedule and come to fix anything - big or small. He is also helpful in teaching us our system and works with us on budget too!

Ray was our technician and he came the same day and fixed the air conditioner. I highly recommend…read morehim. He's very knowledgeable and experienced. He knew what the problem was right away. Honest, reasonable and reliable. Jan Myrtle Beach

I needed an entire AC unit replacement. I live on the West Coast, but my place is in Surfside…read more So, when I hire a service it's always a gamble whether they'll do a good job or not. Ray at Rising Tide communicated with me EVERY step of the way with pictures and updates by text. Even after the job was completed he still helped me out with small details I had questions about. Will recommend and use in the future.

HVAC Installation Review - Myrtle Beach, SC I purchased a…read morenew unit in May of last year after my old unit had clearly seen better days. It was running constantly and often relying on auxiliary power. At the time, my wife had just been diagnosed with heart failure, so it was very important to me to ensure she was comfortable. Our previous unit simply wasn't reliable anymore. The Good: The new unit itself has been excellent. It runs smoothly, efficiently, and our power bill has noticeably decreased. We also opted for the variable-speed fan, which we absolutely love. From a performance standpoint, I couldn't ask for anything better. The Bad: Our experience during the sales process was frustrating. The representative (Mo) arrived quickly and began presenting options. I had previously been told our old unit was undersized for our home, so I specifically asked for a proper evaluation to ensure we were getting the correct size system. Unfortunately, I would describe the sales approach as very similar to a car salesman--lots of reassurance but very little detail. I repeatedly asked for a full cost breakdown (unit, labor, additional components, etc.), but was consistently told, "Don't worry about it, everything is included," without any real transparency. The Ugly: After doing more research and speaking with other companies, I strongly feel that we overpaid--potentially by 30% or more. At our one-year check-up, the unit was running perfectly. However, we were told that our ductwork now needs to be cleaned. This was disappointing, as duct concerns were discussed during the initial consultation and we were assured everything would be addressed. Now it feels like an additional expense that should have been handled or clearly communicated upfront. Final Thoughts: While the equipment itself is excellent, the lack of transparency and follow-through during the sales process was a major concern. My recommendation is to shop around, get multiple quotes, and insist on a detailed breakdown before making a decision. I believe there are other companies out there that can provide the same quality equipment with better honesty and pricing

Mo arrived on time and was very professional. I told him up front what I had to spend on a…read morereplacement unit and He made a few calls and made it happen. I had already did the research and knew where the price should have been . Thanks Mo . the unit was installed the next day. I can get many years of service out of the unit.

I recently had some issues with my air conditioner and called these guys to see about servicing it!…read moreThey were prompt and thorough! I somewhat suspected that the Condenser was shot, due to its age, but wasn't sure! Well, they confirmed it! The service guy referred the sales guy and he was there the next day! They were very knowledgeable and took the time to explain everything to me and we're not pushy! They gave me a favorable quote and ordered the unit! It took a few days to get but when they finally got it, they showed up and took out the old and installed the new! They were very considerate and cleaned up when they were done! I think I got a great deal and am very satisfied!

Service was quick as service location was very close but reason this company was called they were…read morecompany that installed system and it was felt price was somewhat high compare to job recently done on another property where service call was #30.00 less