We had an impossible problem with the AC. 4 companies came out and couldn't figure it out…read more Robert did. Came back 4 times until it was fixed. Beyond helpful and professional. He has won my business. Well done sir.

Had some issues with the hot water heater, technician came out, Brandon, reset it and said we did…read morenot need new hot water heater. Day later, no hot water again, called had Marco come out on Saturday. He never looked inside but said 11 years old get new one. Quoted price and said Monday morning he would install new one 9-9:30 am. I advised need early due to medical appointment in the afternoon. Marco promised they would arrive, had contract with price, Monday came, no Marco! Called up, Marco never put in the system and when I called his number he said they sent him elsewhere call office to schedule. Marco NEVER PUT in the system/office, they didn't even know about us! Ask for manger, still waiting! And we have an annual contract with Carolina Cool! To be treated in this manner is totally unacceptable. In the past the service reps were good, but this really put us in a bind! Marco is so irresponsible, unprofessional, and lied to us! Now we must keep the medical appointment waited for months, and we scheduled things around this! Furious doesn't begin to detail our frustration! Think twice prior to hiring this company!

Just had my hot water heater replaced. Marco and Kevin were amazing. Right on time, very…read moreknowledgeable, extremely professional and they did a thorough, great job. I couldn't be happier! Well done, guys!

Air conditioner broke this week, have been a Carolina cool customer for years and when I called to…read moreget it fixed was put on hold then hung up on. I called back again same thing happened and not one call back from anyone. Stay away from this company they are unreliable and I will never use them again.

Highly recommend. From owner to scheduling to service excellent. Honest and thorough as well as…read moreefficient and affordable. We requested an inspection and service to our ac/heating system as well as duct cleaning. They did not disappoint. Praise the Lord for bringing this business to us.

Our HVAC wasn't working and blowing hot air. I had a wonderful experience with Darvel. He is…read morerespectful, polite and very knowledgeable in his field. After completing installing of the new HVAC Darvel cleaned the attic area and as well the garage. Rev. Shane made a visit to my home to make sure the new HVAC was up to his standards and professional install.

Patriot heating and cooling was great to work with. We had them check out our ac to get ready for…read morethe summer heat. We signed up for a maintenance plan which was really reasonable priced. They got us in pretty quick. Conner out technician was extremely polite and answered all our questions. I would definitely recommend them for your hvac work.

Patriot and Alex have been amazing for all of our needs whether it's scheduled or urgent, they have…read morebeen so easy to connect with, schedule and come to fix anything - big or small. He is also helpful in teaching us our system and works with us on budget too!

Ray was our technician and he came the same day and fixed the air conditioner. I highly recommend…read morehim. He's very knowledgeable and experienced. He knew what the problem was right away. Honest, reasonable and reliable. Jan Myrtle Beach

I needed an entire AC unit replacement. I live on the West Coast, but my place is in Surfside…read more So, when I hire a service it's always a gamble whether they'll do a good job or not. Ray at Rising Tide communicated with me EVERY step of the way with pictures and updates by text. Even after the job was completed he still helped me out with small details I had questions about. Will recommend and use in the future.

HVAC Installation Review - Myrtle Beach, SC I purchased a…read morenew unit in May of last year after my old unit had clearly seen better days. It was running constantly and often relying on auxiliary power. At the time, my wife had just been diagnosed with heart failure, so it was very important to me to ensure she was comfortable. Our previous unit simply wasn't reliable anymore. The Good: The new unit itself has been excellent. It runs smoothly, efficiently, and our power bill has noticeably decreased. We also opted for the variable-speed fan, which we absolutely love. From a performance standpoint, I couldn't ask for anything better. The Bad: Our experience during the sales process was frustrating. The representative (Mo) arrived quickly and began presenting options. I had previously been told our old unit was undersized for our home, so I specifically asked for a proper evaluation to ensure we were getting the correct size system. Unfortunately, I would describe the sales approach as very similar to a car salesman--lots of reassurance but very little detail. I repeatedly asked for a full cost breakdown (unit, labor, additional components, etc.), but was consistently told, "Don't worry about it, everything is included," without any real transparency. The Ugly: After doing more research and speaking with other companies, I strongly feel that we overpaid--potentially by 30% or more. At our one-year check-up, the unit was running perfectly. However, we were told that our ductwork now needs to be cleaned. This was disappointing, as duct concerns were discussed during the initial consultation and we were assured everything would be addressed. Now it feels like an additional expense that should have been handled or clearly communicated upfront. Final Thoughts: While the equipment itself is excellent, the lack of transparency and follow-through during the sales process was a major concern. My recommendation is to shop around, get multiple quotes, and insist on a detailed breakdown before making a decision. I believe there are other companies out there that can provide the same quality equipment with better honesty and pricing

Mo arrived on time and was very professional. I told him up front what I had to spend on a…read morereplacement unit and He made a few calls and made it happen. I had already did the research and knew where the price should have been . Thanks Mo . the unit was installed the next day. I can get many years of service out of the unit.

I recently had some issues with my air conditioner and called these guys to see about servicing it!…read moreThey were prompt and thorough! I somewhat suspected that the Condenser was shot, due to its age, but wasn't sure! Well, they confirmed it! The service guy referred the sales guy and he was there the next day! They were very knowledgeable and took the time to explain everything to me and we're not pushy! They gave me a favorable quote and ordered the unit! It took a few days to get but when they finally got it, they showed up and took out the old and installed the new! They were very considerate and cleaned up when they were done! I think I got a great deal and am very satisfied!

Service was quick as service location was very close but reason this company was called they were…read morecompany that installed system and it was felt price was somewhat high compare to job recently done on another property where service call was #30.00 less