She is the best doctor, I have been looking for years to find someone who cares and listens to you I have found my doctor will never go anywhere else read more

I have been going to Dr Hughes for 13 years, love the staff there. Dr Hughes is my primary doctor and he is one great guy. I have no problems there and always answer my questions. Keep up the good work and definitely recommend them to everyone read more

I have been going to Dr. Heather Hughes since 2020. My entire family now sees her. I absolutely love her! Her office staff is amazing. They are all very caring and kind people. I can't say enough good things about them. Heidi is literally one of the sweetest people I have ever met in my life. She knows my family very well and is always helpful when trying to get us an appointment. She is always positive and never rude on the phone or in person. Tito is an absolute doll! I love him! He is an amazing person with a beautiful personality. As for Dr. Hughes herself I cannot even say enough great things about her. She listens to you her patients concerns and treats them accordingly. I literally trust her with my life. I highly recommend her as a doctor and her wonderful office staff. :) They are all amazing humans. Thanks Dr. Hughes office! read more

Both my wife and I had our first preliminary appointment with Dr. Heather Hughes, M.D. as we just moved to the area. Obviously time will tell after many more visits but if this visit is any indication of the care we will receive than the 5 stars are warranted! This is a doctor that listens, lets you talk and makes you feel comfortable and confident. Based on only this one visit I still feel very confident to recommend her to people that want to visit a caring doctor. Another observation: the office staff was outstanding too! read more

In my first review I was not so fond of Heidi, the front countebut I said we would become friends and we have. She is so kind and so helpful. I love my Doctors office read more

I love her ! She is great at communication & doesn't rush ... She totally makes you feel at ease. The office is clean and everyone is professional and friendly... I'd give her 10 stars if I could !!!! read more

Dr. Hughes was friendly and helpful in my first appointment. I really liked her. But when I went to get bloodwork, she or staff hadn't put in the right insurance codes, and I would have to pay for it all. Lab and I called and left messages. Staff added 1 code, but still missed 1 that I had to pay for. 3 weeks later nurse called to adjust my thyroid, said to redo lab in 8 weeks and orders would be at the lab. I work 2 jobs 50 miles away in San Diego, couldn't get to the lab till I had a vacation in 10 weeks, ran out of thyroid, so I requested a small refill to get me through. Heidi yelled at me for asking for a small refill of thyroid to get through till vacation. She kept yelling that I had plenty of thyroid, wouldn't listen to any explanation, then told me that I should look for a new doctor! 3 days later, I went to get labs, but no orders were there! They said no orders had come in from Dr. Hughes in the last 10 weeks at all. So now I have no thyroid, no trust in this doctor or her staff, and have to figure out what to do next. Dr. Hughes clearly needs better staff! They treated me as if I were a drug addict trying to get an extra illegal prescription! It was just thyroid - my only medication and I'm 70 years old! AWFUL EXPERIENCE!!!!!!!!!!! read more

Dr Hughes is wonderful .. her staff is wonderful .. my entire experience was fabulous. If you have a bad review, it might have been a fluke and I suggest you check yourself. As far as Hemet being a 3rd world city OBVIOUSLY you haven't been to LA lately. Now that's a dump. Thanks Dr Hughes for all you do read more

Dr. Heather is a good doctor, easy to talk to and responsive to your concerns. However, some of her office staff not so much. Ramona, the referrals person is quite possibly the rudest person I have ever had to deal with. She's immediately defensive and unhelpful whenever you question her. She will tell you "you're not her only patient, and it's not her responsibility to call everyone", rather than deal with you in a polite and respectful manner. After reading the other reviews, I feel justified in my opinion. She doesn't have the personality to deal with the public and is hurting Dr. with her lousy attitude. read more

I really don't understand the bad reviews on here... My first appointment with Doctor Hughes was back in 2013, and it was wonderful. I came back recently for another appointment and my experience was the same. The offices are very clean and well maintained, and the staff was also incredibly nice. Doctor Hughes was awesome as always. She makes you feel very comfortable and does not rush at all. She takes her time and answers any questions or concerns. She's great! read more

Hemet has to be a 3rd world example of what California has become...I was unable to make an appointment for an aged parent at home...hence reschedule...you get these NP's which some of these people their heads end up in their butts... I get another day for the NP and send my aged parent with an aid to get her to the ap...They come cant be seen insurance paperwork not right well call me you dum dums. I mean not to be rude. I took the paperwork threw it out and got a Dr who referred my aged parent to her NP...who surprised me she was a very nice and refined lady...All was well and tests were planned glad I passed on this Hughes team... I cant wait to go back to the 1st world what a sad place to have to get health care. Gerry Brown and MED Cal et al the VA too SUCKS is a good workd for it. read more

I've been having menstrual issues since I hit puberty, causing me to skip my period for sometimes months as well as both extremely painful and heavy periods, plus cramps when I'm not even on my period. Heather shrugged it off and said I would grow out of it by the time I was 16. When the problem persisted (when I was 17), she put me on birth control which made the problem worse, the pain was worse than anything I'd dealt with before and my periods were heavier and longer (my natural cycle is 7 days). She disregarded my concerns and put me on another birth control which didn't change a thing, I remember at one point I was bleeding for three weeks, leaving my body only a week to recover. I wouldn't recommend her to anyone, she doesn't actually take you seriously. And this is only my experience, my baby brother has a hernia in his belly (he's had it since he was an infant), and she kept saying it was fine and nothing was wrong and now she tells my mother he is fat (he's not, just looks that way because of the hernia), and has said my sisters are overweight (they are young kids and I can see their ribs, if anything they are underweight). read more

Dr. Heather Hughes is a very great doctor. She thoroughly goes over your previous records, asks a lot of questions & she is extremely knowledgeable. She's pretty, but she's also an excellent doctor. read more

Heather is amazing, never had such a great relationship with and Dr. her and her father are great people, love this place.

The office was clean and the staff was very pleasant. Today was my first time visiting and aside from having had a couple of phone conversations with the receptionist prior to my first visit, I was treated as though they knew me a long time. This is a busy office and Dr. Heather Hughes-Hicks is usually very booked but the receptionist did her best and got me an appointment within a week when usually I would have had to wait up to several weeks or possibly even a couple of months. I waited only 5 minutes after checking in before the nurse called me in. In my room, there was a "Frozen" poster and another with all the Marvel characters on it which can make even a grown woman fantasize about being a superhero (or being rescued by one). Anyway, back to reality, the nurse took her time to listen and take down all my health concerns. After she had left, it wasn't even a minute before Dr. Hughes-Hicks came in. She explained a lot in detail and was very kind, considerate of my personal life, and funny! She's very conversational and definitely made me less worried about my health issues. What surprises me is that I'm actually looking forward to my follow-up appointment! This was overall a pleasant trip to the doc's office. read more

Dr Heather is a great doctor! She's thorough and I love how she talks to you like you're a person and not a patient. She gets down to your level and speaks clearly and openly so you understand. She doesn't sugar coat things and is always upfront with you. I love how she uses her family as an example. I may have been disappointed to take my kids from their other doctors office, but what we lost from there Dr Heather definitely makes up for it. Her patient care is amazing and her staff is always so genuinely happy to see you. The staff talks to you when youre waiting and they make you feel comfortable instead of out of place. Especially Heidi! I love talking to her! Highly recommend Dr Heather as a Family Practice Primary Care Physician! read more

Dr Heather Hughes office staff are rude and disorganized. The doctor ordered a CT scan for myself and on the day of my appointment the imaging staff realized Dr Hughes had ordered the wrong type of CT scan. Not to mention when the imaging center call Dr Hughes office to verify my information they were told I am not their patient. I then had to call Dr Hughes office to correct that issue. Ramona their coordinator was the primary contact. She was rude, basically told me I would have reschedule my CT scan. It took 4 weeks to get the first appointment! Basically they don't care that I am a single mother who arranged for daycare today to get my CT scan. I should have infinite amounts of time to reschedule important tests. Then when I asked for my medical record they threatened me saying that I could get my record through a new doctor, however they graciously let me pay $1 per piece of paper. Thank you! For being the worst medical experience I have ever had. Also, the front reception area is dirty, air vents and walls have a lot of dust. The front desk person was holding her crying baby. I felt like I was in a third world country. One simple apology and things would have been ok. read more

I decided to change doctors once I moved from Murrieta to Hemet. I found Dr. Hughes and she is seriously the nicest doctor I've ever had. She really tries to get to know you and any issues that you have going on and she remembers her patients too. She never tries to rush you out of the room like some doctors I've had before and makes sure you are well taken care of before you leave. I LOVE THAT! She used to practice OB/GYN but she doesn't anymore which really bummed me out at first. The office that she refers for that though is great and I recommend (see review for Apex OB/GYN). The office staff here is pretty nice too. They are conveniently located right next to a dental group and real estate office off of Florida. When I first came here, they didn't let me know when I made the appointment that it was cash only. But, they said no biggie and let me write a check so that was nice. So, make sure to bring cash with you!! Plenty of parking too. read more

Heather Hughes, M.D - Family Practice Near Me - Hemet, California

I'd like to say that Dr. Heather Hughes is a great practitioner, but she tends to not listen to what you want, and sway more to what she wants. Her team is horrible!! Vey unfriendly, not accommodating at all, and don't even try to get a referral out of them...that is a joke!! MOre like an old clinic feel than a modern office. read more

The worst receptionist who said she was a Medical assistant. I will not go here. She said her name was Ramona. "She did not care" is also a quote. The receptionist "Heidi" according to Ramona would not be back until 3pm (she was picking up her child from school). So, you get no answer between 12pm and 1:30pm according to their voicemail and then I got no answer between 2:00 pm and 2:30pm. The most rude person ever - Ramona answered. I guess because she is a medical assistant she is too good to answer a question or refer to someone who can answer a question? YIKES! You can do better than this. read more

Dr Hughes, herself, is a very fine doctor. I am basing this on a number of office visits, as her personality, ability to listen to the patient, and draw the correct conclusion were really excellent. I have to agree with the negative review in one part. Her staff are NOT up to her standard. They don't return calls at all, let alone timely. It is difficult to get an RX refill approved, which wastes a lot of the patient's time. Aside from the staff issues, Dr. Hughes is an outstanding doctor read more

I am new to the area and needed to find a local doctor. I was given a list of doctors in the area that excepted my insurance. I really didn't expect much by just picking someone at random. I was pleasantly surprised by the great office staff and Dr Heather Hughes. She addressed all of my issues and left me feeling completely safe with my health and well being in her hands. I am very happy with my decision and would recommend her office to anyone looking for a good doctor and friendly atmosphere. I even gots tips on life in Hemet! read more

I wasn't too impressed. They are picky about who they take. Won't take you if you are under Covered California. Guess I don't make enough money for them. The receptionist was obviously eating as she was talking to me. You are only as good as your support staff. As the receptionist told me, "Have a nice life!" read more

This is the most unprofessional office I have ever dealt with. At first the receptionist Heidi, was nice, but after several visits I realized how disorganized the doctor (practitioner) was. When I asked about an appointment, the receptionist caused a scene and yelled "I can't hold your hand through this"! Everyone in the office stopped what they were doing to look at her... I have never gone back. The doctor has "assistants" call you back rather than talking to you. They get irritated if you ask them to fill out paperwork. They charge more $ if you want to use a credit or debit card rather than cash... Too many problems. read more

Dr. Hughes is the best! She's so understanding and caring. She takes the extra time with each patient and I am never switching doctors again!! read more

The receptionist who answered the phone was probably the rudest person and the most unhelpful and inconsiderate person I have spoke with in a long time. It was as if it was so much trouble to ask several questions as it killed her to answer them. I wanted to know if they did a certain procedure and the price of it, she did not know and she put me on hold and sent me to voicemail just to ignore speaking with me. I was nice and polite as she was short and rude and had zero customer service. I don't get how a person who sits in a cool air conditioned office and has minor job duties and feels the need to act rude. I would never go to this dr and I hope this dr realizes the receptionist is the first impression. Next .... read more