My son moved in here in February. He is very satisfied. The staff are wonderful & the house is so…read moreclean. Don't agree with the two previous posts at all.

From the owner: Stonecrest Living strives to enrich the lives of those we care for every day. We deeply believe in…read morecompassion, respect, excellence, and integrity, that is the core of our mission. Our work is driven by love and support, and our staff live by these core values. We believe that we are the right place and provide the right care for our residents, we seek innovation and creativity to better define care into the future, that is our vision.

I'm actually a retired nurse , that was bored at home ,after a couple of years, I took a job at…read moreWaterford manor a little over a year ago part time . I absolutely love working here , in all my years of experience, I never worked somewhere, that has a nicer group of employees, , I've not met one person here from house keeping to maintenance, dietary, nursing and administrative, that have not been super nice and kind.

From the owner: The Waterford, located in scenic Brooklyn Park, MN, is comprised of an independent living…read morecommunity, as well as assisted living, memory care, and advanced care. The Waterford offers maintenance-free senior rental residences with comfort, security, and support. When you move to The Waterford, you enjoy the benefits of our active, amenity-filled campus along with the peace-of-mind in knowing additional care is available if needed.

We lucked out in choosing Home Instead to take care of our 90 year old mother. (she was 87 at the…read moretime). Their services are phenomenal, starting with the first call. Mom was in rehab and about to be released. She refused to let anyone in the family take care of her because she didn't want to be a "burden". Home Instead came to the rehab facility within hours of my call and it was smooth sailing after that. Their patient coordinator, office staff, care givers, and especially the owner, John Stuck have been so attentive we'd think we are their only client. John has been to see mom several times and each time it just brightens her day (he is quite personable). We have never had a problem with their services and whenever I call with a change, etc, their response time is lightening fast and handled as though we are family to them. They also have a pay scale to match the clients needs. We are currently on the companion care plan and when mom starts to decline, we can move up a notch to the personal care plan, etc. And mom likes the variety of care givers each day. She has the same 3-4 that rotate (24/7) and she never gets bored. Since mom never wants to leave her home, now she won't have to - because of Home Instead, she can stay home as long as she wants. She is living on her terms which has kept all of us sane. When the time comes that you ever need this type of care, save yourself a lot of time and call Home Instead first - you won't be disappointed.

Elder Voice Advocates just reported that a caregiver here took nearly $3000 from one of their…read moreclients. This happened to my parent under their care, too. Avoid this place!!!

Nurse Amy Brasco was rude when I arrived to visit my mother. My mother is hearing impaired and…read morethis facility refused to provide a quiet place or let me purchase a phone for my mother in her own quiet room. Violation of MN elder abuse laws to isolate a vulnerable adult from family members. Maybe also a violation of the disabilities act?? They sure didn't mind collecting her 8-$10,000 per month and I don't think it was asking too much for a little help with her telephone needs. If you love your family member find a better place for them. I will say kudos to the actual caregivers working here who are all very nice but didn't have the authority to help. Lillie in particular tried her best to help.

They are not the cleanest, they had centipedes and dead mice around. I had family members complain…read moreabout having wet laundry or not even having it done some employees are very stern with how they talk, it's probably 1 or 2 employees who had made copperfield comfortable for our family. I wish that they didn't hire anyone, my family has talked about getting their meds late due to having "short staff" i wanted to trust that they will get back to being the copperfield we all enjoyed and loved. Hope to see better.

My mother-in-law moved to The Heathers in June of 2025. It was the best decision ever. My husband…read moreand his sister toured a LOT properties. My MIL was very nervous at first and there definitely was an adjustment period. But, the staff and other residence were super welcoming. After six months, she has found her people and has settled in. She loves going to her exercise class, hanging out on the front patio (weather permitting), and coffee clutching with her friends in the great room. The food is really good. Homemade soups! The units are well-maintained and perfectly sized. Did I mention that the staff is kind and helpful? We love it!

I am a Family Practice physician who has over 30 years of experience working with assisted living…read morefacilities. My father is 83 years old and suffers from multiple medical problems including dementia and unsteadiness secondary to peripheral neuropathy with frequent falls. We made a decision as a family to move him into the Heathers Manor in Crystal MN earlier this year. This turn out to be a nightmare of a decision for which I would give a negative star rating if I could. Three incidents during his first two weeks of residency that made us move him out of this facility as soon as possible. In the first incident a staff member came in to put him to bed a couple hours before his usual bedtime and he told her that he wasn't ready to go to bed yet. This staff member subsequently stormed out of the room and slammed the door shut. When he called the nurses station a couple hours later so that he could be put to bed, no one came to his assistance so he called 911 and the paramedics came to put him to bed. In the second incidents his significant other took him out for dinner. When she brought him back later that evening the entry door was locked. There was a pendant with a push button located near the door which was the activated but no one responded so his significant other had to knock in the door multiple times before someone came to open the door. The staff member who finally came to open the door 30 to 60 minutes later berated her for knocking on the door and said to her "we don't work in the cotton fields anymore." My dad has unsteadiness secondary to peripheral neuropathy and can't stand for prolonged periods of time and has had frequent falls so he couldn't stand outside waiting a long time for someone to let him in. Apparently he was given a code that he could've used to open the door but he has dementia and his significant other wasn't given the code. In the third incident he needed to be moved from his chair to his bed and the staff member who came to assist him scolded him for being "slow" and that he needed to "hurry up." My dad is a vulnerable adult and was paying top dollar to get the higher level of care that he needed and instead he was treated rudely and with disrespect. He paid the full amount due for the couple months he ended up spending there until we could find a new facility for him but they wouldn't refund him the $1500 move-in fee as it was "nonrefundable" which I think is criminal since he was ready to move out of the facility after his first couple weeks there because of his mistreatment. I filed a complaint with the Minnesota department of health. It turns out that another resident froze to death outside the facility around the time that my dad was locked out because he also was locked out and could not get back in. I would strongly recommend not to have your love one become a resident of Heathers Manor. If you know of any other social media sites that I can tell my dad's story I would be very appreciative as I want to let as many people know what a dangerous facility this place is.

Would give zero if possible. Absolutely worst care. Neglect, health code violations, the care given…read moreto my mother is below subpar. She waits 15-45 min for any sort of assistance. She was left In her own soil for 30 min because she waited 30 min for someone to assist her to use the bathroom. They enter the room with gloves on used in previous rooms and don't change them, you have to tell them to change them. Her wipes are left open and out; they still attempt to use them on her. She soiled clothes are left lying around and on top of her medical equipment that go into her mouth for use. The towels, rags, wipes and depends used are left soiled around the room. She has been left in her room alone for hours despite asking for assistance to go the common rooms. When they do finally come to assist they have the worst, gruff attitudes. Use very harsh and demeaning tones with the people in their care. Had to file a police report. Only then did someone address any of our concerns and finally put on name tags so we knew who was/wasn't assisting. When the staff was speaking with us they took zero responsibility and only could offer to TRY their best to care for her with dignity and respect. Filing an vulnerable adult neglect report as well. If you care for the vulnerable adults your life do not use this facility.

-0 stars my mother is in this facility she has been ignored told that she's too needy and they are…read moresick of answering her call light she waits up to 30 minutes for help she's left in a room with a broken tv never brought to activities in the center none of the staff wear name tags they don't introduce themselves when working with residents or families they are very rude! My mother WILL be taken out of these hell whole! IF YOU LOVE YOUR FAMILY MEMBERS DONT BRING THEM HERE! They would be safer being taken care of by toddlers than these so called nurses! My sister and I had to call the police in order to get anyone in charge called and they still treated her with disrespect!

When we first arrived, the EMTs transporting my fiancé warned us that this is the type of facility…read morethat you have to advocate hard for your loved one but e were forced to come here July 2025 as they are one of only a small handful of places that will take someone with a trach. Though the trach has been removed, it's apparently impossible to be transferred to a different facility. The therapy, provided by 3rd-party Reliant Therapy has had massive amounts of turnover during our time here, including a big exodus of therapists a few months. We overhead grumblings of ethical issues, but I honestly don't know anymore than that. Due to the staffing issues, we've been unable to get the therapy my fiancé needs. As well, the therapy team doesn't communicate the expectations & goals, resulting in her being cut off from physical therapy as she hasn't made the progress they were looking for, even though the therapist didn't seem to be working towards that specific goal the whole time he's been working with her. We've asked for approval to hire outside therapists to work with her but no one will get back to us on whether that's ok or not. Her surgeon and other doctors outside the facility believe she can get better if she's just given the therapy, but this place seems hell-bent to deny it. When we can get nursing staff into the room during the day, they clearly care about her but quite often its so difficult to get them in the room that I've been very proficient at changing her and cleaning her up, myself. The overnight staff don't seem to pay her much attention even she's non-verbal currently & spastic so she can't advocate for herself. I had to write up a few grievance forms about it. As well, her room is normally short on supplies that help us keep her clean. It seems the nursing staff doesn't have all the updates on her health as they were surprised when I mentioned needing bandages for her stoma even though the trach had been removed in October. I guess I shouldn't be surprised the stoma isn't closed yet. If I had my way, we would've transferred to a different facility long ago. Edit: today we found a cockroach in her room

Horrible care. Be aware! No humanity. No communication. Only 1 rehab trainer for the whole…read morefacility. So dirty and has a bad odor