The property is very outdated and expensive for the building location is not near anything that is…read moreavailable for Food or shopping the parent company

Before considering Heathers I'd encourage you to look at other properties instead…read more We intended to ease mom into assisted living at Heathers Manor by starting with an apt. at Heathers Estates, but we have lost our confidence that this is the best place for mom. To be fair, it may be that Heathers simply follows policies from parent company, Transforming Age. They arent exactly paragons of customer service either. All calls go to voice mail and I have never received a response to email inquiries. When submitting questions to Lang Nelson when considering their properties, I received an answer within a day. We are now moving to a Lang Nelson property, which also has more advanced care options when that time comes. Ironically, they used to own Heathers and it was hard to get an opening. Now, even in a tight housing market, they have more than 20 unrented apts. It's a downward spiral; less rental income means a tighter budget. A tighter budget means skimping on amenities and deferring maintenence, which will likely cause even more people to leave. Everyone here talks about how much it's gone downhill since TA bought it. Still, we had made good friends there, and when a 2 br opened up in December, we requested a transfer. We saw the apt twice, it didnt need major renovations and we assumed a February move in date. After no response or follow up we asked the director. Her response: On Monday, February 14, 2022, 03:29:54 PM CST, Kristel Lastine @heathersmanor.orgwrote: Are you aware of what the process is for apartment transfer? There is nowhere that states if a resident wants to transfer we must approve. So it is up to our discretion in the first place. My response: I was just going by the lease agreement. It basically says it's at tenant request and the fee is $1000. Other tenants confirmed that experience. Why was that process not followed? On Thursday, February 17, 2022, 01:33:02 PM CST, Kristel Lastine @heathersmanor.org wrote: I am aware of the lease wording. Yes, this was updated and changed per corporate for various reasons. The things we liked best about Heathers was the courtyard access and their indoor pool and spa. But the spa has only one working jet and is perpetually out of order. It's currently been out of order for over a month, and they may comsider it too costly to repair or replace. The pool is usually not properly heated and it's now closed evenings and weekends, the most popular times. There's a waiting list to get a garage. Some of them were destroyed by a fire and weren't rebuilt. Some of them flood during heavy rains or snow melts. They also transferred the director to another property without replacing her; stretching the Manor director to manage both properties. The Manor gets most of her time and attention. She schedules one monthly meeting to address Estate tenants' concerns but mire than once rescheduled because she had more important things to do. Concerns or questions directed to her from Estates residents are treated as an annoying intrusion rather than an opportunity to provide any customer service. My questions and concerns have either been ignored or rudely dismissed. We didn't consider Lang Nelson the first time, assuming that a church owned non-profit would provide the most compassionate care, but we found that a for-profit business who knows that full occupancy maximizes their revenue and focuses on retaining their tenants provides a much better experience. Update: after following Heathers move out instructions, including cleaning the closet door tracks with cloth covered knife or screwdriver, we arrived to early move in at Cedarwood to professional cleaning crew preparing our new apt. We were concerned about move out deadline of noon on 31st. Mind you, with 20 vacant apartments, On Thursday, February 24, 2022, 09:03:02 AM CST, Kristel Lastine On Thursday, February 24, 2022, 09:03:02 AM CST, Kristel Lastine @heathersmanor.orgwrote: Hi Deb - Per the lease if you extend to April 2 this would technically leave you responsible to pay through the whole month. Cedarwood said come early, no problem That pretty much embodies their different approaches to service. Ironically, if the director didn't dismiss our request to move to a two bedroom apt, we wouldnt have discovered the Lang Nelson experience. It's the single best thing we got from our Heather's experience.

Nurse Amy Brasco was rude when I arrived to visit my mother. My mother is hearing impaired and…read morethis facility refused to provide a quiet place or let me purchase a phone for my mother in her own quiet room. Violation of MN elder abuse laws to isolate a vulnerable adult from family members. Maybe also a violation of the disabilities act?? They sure didn't mind collecting her 8-$10,000 per month and I don't think it was asking too much for a little help with her telephone needs. If you love your family member find a better place for them. I will say kudos to the actual caregivers working here who are all very nice but didn't have the authority to help. Lillie in particular tried her best to help.

They are not the cleanest, they had centipedes and dead mice around. I had family members complain…read moreabout having wet laundry or not even having it done some employees are very stern with how they talk, it's probably 1 or 2 employees who had made copperfield comfortable for our family. I wish that they didn't hire anyone, my family has talked about getting their meds late due to having "short staff" i wanted to trust that they will get back to being the copperfield we all enjoyed and loved. Hope to see better.

My son moved in here in February. He is very satisfied. The staff are wonderful & the house is so…read moreclean. Don't agree with the two previous posts at all.

From the owner: Stonecrest Living strives to enrich the lives of those we care for every day. We deeply believe in…read morecompassion, respect, excellence, and integrity, that is the core of our mission. Our work is driven by love and support, and our staff live by these core values. We believe that we are the right place and provide the right care for our residents, we seek innovation and creativity to better define care into the future, that is our vision.

can't wait to take my son out of this place. They welcome you with open arms and then once they get…read moreyou in there, they change all the rules everything that we signed up for they took away from him half the staff shows up late half the staff doesn't show up they took away my son's private help and I would give that a thumbs down and removing him ASAP. also, my granddaughter got bit by a bat inside the home yes Evergreen a bat

Reviews Evergreen Homes…read more Google review summary 5 4 3 2 1 4.0 (4) Reviews Sort by Most relevant Newest Highest Lowest SKP 2 reviews No way! Never! Don't do it. Never put your loved one here ! My story could make a Netflix movie. Unless they get new ownership and a new President, don't do it. They lie and tear families apart. The most horrific experience I have ... More Patty Bradley 4 reviews 2 weeks ago New well, isn't it beautiful on the outside, but on the inside it's another story. My son went to this home and they promised him the moon, and then just a few weeks into it ,They pretty much took away everything they promised. I wouldn't ... More Luke Jenkins Local Guide·64 reviews·11 photos 7 months ago Beautiful Homes! MATT BROWER 10 reviews 11 months ago Sarah Hallmark-Brower 6 reviews·12 photos 11 months ago This is hands down, one of the best care homes in the Twin Cities. Eunie, the owner, is one of the most respected nurses in the Twin Cities and she goes above and beyond for her clients like no other. Also, she owns the homes with a Dr who can round right in the home. There is almost nothing that Eunie cannot do. 3 Reviews Evergreen Homes Google review summary 5 4 3 2 1 4.0 (4) Reviews Sort by Most relevant Newest Highest Lowest SKP 2 reviews No way! Never! Don't do it. Never put your loved one here ! My story could make a Netflix movie. Unless they get new ownership and a new President, don't do it. They lie and tear families apart. The most horrific experience I have ... More Patty Bradley 4 reviews 2 weeks ago New well, isn't it beautiful on the outside, but on the inside it's another story. My son went to this home and they promised him the moon, and then just a few weeks into it ,They pretty much took away everything they promised. I wouldn't ... More Sarah Hallmark-Brower 6 reviews·12 photos 11 months ago This is hands down, one of the best care homes in the Twin Cities. Eunie, the owner, is one of the most respected nurses in the Twin Cities and she goes above and beyond for her clients like no other. Also, she owns the homes with a Dr who can round right in the home. There is almost nothing that Eunie cannot do. 3 Luke Jenkins Local Guide·64 reviews·11 photos 7 months ago Beautiful Homes! SKP 2 reviews 2 minutes ago New No way! Never! Don't do it. Never put your loved one here ! My story could make a Netflix movie. Unless they get new ownership and a new President, don't do it. They lie and tear families apart. The most horrific experience I have ever had! They should be shut down for the horrible, terrible things they did and the lies they made up. Thank God everyone realized and saw what they were doing and my mom is safe and out of there and I see her every single day. They purposely kept me from my mom. They are cruel, heartless, and I wonder how they sleep at night. There are a few nice staff, but most are 2-faced and lie. My mom is no longer being held hostage in their homes. I could give you graphic details and pictures but it's not worth it. They are not worth my time. Thank God everyone saw through the lies and got my mom out safely. Their doctor is worthless and doesn't have a clue how to do his job. Seriously, keep your loved one far away from this company. In the house my mom was in one resident died, then another one died shortly after, then my mom rushed to the ER. I started to fear something fishy was going on. The RN has zero personality and gives you zero confidence in her abilities. I could go on and on but I have said enough. Beware: If you report them to MDH or MAARC, the President will keep you from your family member. I am thankful for Ulissa, Ace, Ann, and Brooklyn. I certainly hope the 4 of you move on to a more reputable company and realize the terrible company you work for. It's a cult-like facility and actually scary. It's an absolute shit show. So glad my mom escaped their cult-like prison safely. They actually told me that Red Robin would be her home permanently. Then they pulled a stunt saying it would be shut down and moved her to the more expensive house to steal her money. The other house never shut down and the other 2 residents my mom lived with still live there. They wanted my mom's money. Thank you to the Guardian and the Ombudsman. You saw their true colors. My mom is free and safe and I get to love on her non-stop. The staff at her new facility are amazing and so understanding and loving. Night and Day Difference! Stay away please!

When we first arrived, the EMTs transporting my fiancé warned us that this is the type of facility…read morethat you have to advocate hard for your loved one but e were forced to come here July 2025 as they are one of only a small handful of places that will take someone with a trach. Though the trach has been removed, it's apparently impossible to be transferred to a different facility. The therapy, provided by 3rd-party Reliant Therapy has had massive amounts of turnover during our time here, including a big exodus of therapists a few months. We overhead grumblings of ethical issues, but I honestly don't know anymore than that. Due to the staffing issues, we've been unable to get the therapy my fiancé needs. As well, the therapy team doesn't communicate the expectations & goals, resulting in her being cut off from physical therapy as she hasn't made the progress they were looking for, even though the therapist didn't seem to be working towards that specific goal the whole time he's been working with her. We've asked for approval to hire outside therapists to work with her but no one will get back to us on whether that's ok or not. Her surgeon and other doctors outside the facility believe she can get better if she's just given the therapy, but this place seems hell-bent to deny it. When we can get nursing staff into the room during the day, they clearly care about her but quite often its so difficult to get them in the room that I've been very proficient at changing her and cleaning her up, myself. The overnight staff don't seem to pay her much attention even she's non-verbal currently & spastic so she can't advocate for herself. I had to write up a few grievance forms about it. As well, her room is normally short on supplies that help us keep her clean. It seems the nursing staff doesn't have all the updates on her health as they were surprised when I mentioned needing bandages for her stoma even though the trach had been removed in October. I guess I shouldn't be surprised the stoma isn't closed yet. If I had my way, we would've transferred to a different facility long ago. Edit: today we found a cockroach in her room

Horrible care. Be aware! No humanity. No communication. Only 1 rehab trainer for the whole…read morefacility. So dirty and has a bad odor

I stayed here for two weeks following knee replacement surgery April 2024…read more The staff was responsible for giving me my medication. They followed their own schedule and I got depressed, isolated and felt like a hostage. The night shift was the worst. The staff did not want to be bothered and would not respond for nearly an hour. The staff overall seemed apathetic, and not interested in doing their jobs. I was relieved to be discharged to home.

Can't think of anything good to say. Never answer the phone or respond to Emails at allread more

We lucked out in choosing Home Instead to take care of our 90 year old mother. (she was 87 at the…read moretime). Their services are phenomenal, starting with the first call. Mom was in rehab and about to be released. She refused to let anyone in the family take care of her because she didn't want to be a "burden". Home Instead came to the rehab facility within hours of my call and it was smooth sailing after that. Their patient coordinator, office staff, care givers, and especially the owner, John Stuck have been so attentive we'd think we are their only client. John has been to see mom several times and each time it just brightens her day (he is quite personable). We have never had a problem with their services and whenever I call with a change, etc, their response time is lightening fast and handled as though we are family to them. They also have a pay scale to match the clients needs. We are currently on the companion care plan and when mom starts to decline, we can move up a notch to the personal care plan, etc. And mom likes the variety of care givers each day. She has the same 3-4 that rotate (24/7) and she never gets bored. Since mom never wants to leave her home, now she won't have to - because of Home Instead, she can stay home as long as she wants. She is living on her terms which has kept all of us sane. When the time comes that you ever need this type of care, save yourself a lot of time and call Home Instead first - you won't be disappointed.

Elder Voice Advocates just reported that a caregiver here took nearly $3000 from one of their…read moreclients. This happened to my parent under their care, too. Avoid this place!!!

I'm actually a retired nurse , that was bored at home ,after a couple of years, I took a job at…read moreWaterford manor a little over a year ago part time . I absolutely love working here , in all my years of experience, I never worked somewhere, that has a nicer group of employees, , I've not met one person here from house keeping to maintenance, dietary, nursing and administrative, that have not been super nice and kind.

From the owner: The Waterford, located in scenic Brooklyn Park, MN, is comprised of an independent living…read morecommunity, as well as assisted living, memory care, and advanced care. The Waterford offers maintenance-free senior rental residences with comfort, security, and support. When you move to The Waterford, you enjoy the benefits of our active, amenity-filled campus along with the peace-of-mind in knowing additional care is available if needed.