Had a flat that I asked to be fixed. The shop was happy to sell me a tube and sealant, but declined…read moreto fix it. No reason given. A rather disappointing outcome given it was forty minutes until closing.

Wow. Garbage. To…read morestart, they provided the wrong sized bike than requested and were not able to provide the originally confirmed size. When dropping off the bikes, the employee argued with customers and made excuses, refusing to take accountability. The end result was discovering that the employee "did not care" about customer satisfaction. SAD!

Egads!! I have a serious problem, this shop is pure catnip to us! The place is so well curated and…read morehas everything we ever need and way more than we ever could lol. Just picked up a fantastic new mountain bike today and as usual they were able to help me figure out exactly what I needed (yes, a MTB is a need, not a "want" ) fantastic customer service, excellent mechanics, great all-around support both before and after purchases! Just took this new Norco out for its first ride and I couldn't be more stoked for summer 2024!

This retailer understands customer service! I took my bike in for service on a Sunday, yes a bike…read moreshop open on Sunday, they were super helpful. Called later that afternoon with an update, and again on Tuesday with another update. Called Wednesday and explained what was done to fix the problem! Bing, bang, boom, I'm riding Thursday and everything is perfect! If I could give more stars I would!

Good spot to rent bikes from. We came in looking for two adult bikes as we packed our kids' bikes…read morefor the trip. Instead, we came out with a pedal cart for five. . It cost $30 for an hour or $45 for two. Staff was flexible with us and let us pay for just the hour - with an option to add in an extra hour (which we didn't do). Staff also explained to us the rules of the road. We rented the pedal car earlier in the morning when the beach boardwalk was empty - so we were able to bike down by the beach, over to the Japanese garden, and back in an hour.

Cost: $40 for 1st hour, $20 /hr after…read more It was the second scooter ride ever for both my girlfriend and I. The owners patiently coached us for 20 mins until we were ready to go, and THEN let us go for an hour after that. Great staff, great training, decent scooters too. :)

My friend and I had an overall fine experience with Discovery Bikes during our recent visit to…read moreStehekin. We arrived later than planned, quickly dropped our bags at the lodge, and headed straight to check out the bike rentals. Upon our arrival, I realized Discovery Bikes offers both e-bikes and standard pedal bikes. While my friend was interested in an e-bike, I personally couldn't justify the $40-$50 price tag for a shorter ride on a relatively flat, paved road, especially since I'm completely comfortable pedaling myself. Though, to be fair, I've never tried an e-bike but Stehekin didn't feel like the place I wanted to start... So, we ended up renting regular bikes, which I felt were overpriced given the quality. My friend's bike had issues with shifting gears, and at one point, her chain dropped completely. When we returned the bikes and mentioned the gear problem, the staff didn't even offer an apology which really rubbed me the wrong way. A little acknowledgment or concern would have gone a long way. It was, however, nice to have bikes so we could explore the Stehekin Valley Road at our own pace. We rode down past the bridge, stopped to check out the Stehekin Pastry Company, the garden, schools, waterfall, apple orchard, and more. It's was a beautiful and peaceful ride with a lot to see even if we didn't go all the way to the end of the road. Stehekin is a stunning place and I would love to come back someday to explore more (like all the way to the end of the road!)... Hopefully Discovery Bikes improves their bike maintenance and customer service in the meantime!

Located just a short walk from the ferry dock, Discovery Bikes offers a great way to get oriented…read moreduring your stay in Stehekin! We'd heard much about the bakery and rainbow falls, so we walked the 5 minutes to discovery bikes, met Kim, signed a waiver and were off! The prices were reasonable (about $4/hr with a $15 half-day rental) and you could really get to wherever you were looking to go in about 2 hours round trip. The bikes were in nice shape, were very comfortable, and it appeared you could get helmets as well (our group didn't). The hourly rental was so reasonable that we often just rented a bike to run up to the bakery for a snack (or to the organic farmer for goat cheese or bees). Super friendly, super reasonable--I'll definitely be renting from them again. Oh! And cash only!

My husband and I rented a couple mountain bikes for a day. Staff is so helpful and friendly. They…read morehad tons of suggestions. Dropped us off at the trailhead, and picked us up. Friendliest people I have ever met! I can't wait to come back up this way and rent from them again!

Ny husband and I won 2 free rentals for SUP and the store owners were very friendly and polite…read more They drove us to a beautiful lake, gave us some law chairs and picked us up when we were done. I would 100% recommend this place. They are locals and very friendly.

The owners are very kind and helpful. If you have kids, if…read moreyou are an adult, whatever age, this is the place to go!!! The best quality for rentals. The items are practically new and much better quality than other locations They know how to work with kids and they are very knowledgeable. You can tell the owners take good care of their equipments. Great selection winter items and shoes. We bought 2 set of brand new Rossignol cross country skis sets and boots from this store after trying out the brand new skis via rental service over a weekend. We've been very happy with our sets. The price is fair and you are supporting a LOCAL business! We've yet to meet an owner of an outdoor sport store so nice and kind. Our favorite store in Mazama and would always go back to support this business

Wanted a sticker and they definitely had them! And so much more, definitely a great store to get…read moreall your hiking needs and we were just driving the Cascade loop and found all kinds of goodies and the woman and gentleman working were so friendly and informative, we weren't hiking but I heard them giving all kinds of great info and tips to others in the store! So glad we stopped here.

Amazing day on ebikes! If you are looking for a corporate team building exercise, day date or fun…read morewith friends this is a lot of fun! Naramata was beautiful and the wineries were excellent. The bike paths and views are endless.

From the owner: Penticton E-Kruise is an electric-powered cruising experience in the picturesque city of Penticton,…read moreBritish Columbia, Canada. With a fleet of sleek and eco-friendly vehicles, it offers a unique and sustainable way to explore the city's stunning landscapes. Enjoy a quiet and smooth ride while knowledgeable local guides provide fascinating insights into Penticton's history, culture, and sustainable initiatives. Discover the beauty of vineyards, orchards, lakes, and mountains, all while reducing your carbon footprint and embracing a greener future.

Got me in quick, diagnosed the brake issue and promptly and affordably fixed the issue with my…read morebraking system. Efficient team and I appreciate the help. Cheers guys!

This happened about an hour ago!, Don't shop or support FREEDOM, my wife went in to return a…read morecharger as she had bought the wrong one but apparently that makers her a bike theif even though she had bought it 20 minutes prior to bringing it back (with receipt) and they did not return it or refund it, according to this guy who was working,, she didn't get his name but the older guy with a beard, was being extremely rude to her, she asked why he was being such a dick and was told because he is one, she left in tears, Do not shop here if this is how they show their professionalism don't support people who threat their customers like this. Totally unprofessional and extremely rude.