I've been going to Dr. Shiels since my 20's and I'm now in my 60's. She has been nothing but…read moreprofessional, informative and supportive toward my well being and health. Times change and the older you get, you start to realize why she may have "hounded" you about things in your younger years, like weight and lifestyle. I grew up as they say. I can't speak for the front office regarding turnover as everyone has a reason for leaving...money, family issues, moving, etc. I felt everyone I encountered was well trained and was working their tail off. I will continue going to her because she does care about her patients whether you think she does or not.

The office staff are terribly trained and always changing. Dr. Shiels is competent but with an…read moreattitude. I assume this is why staff is constantly changing. Didn't receive ultrasound results for 3 weeks because the clinic never followed up with radiology. Would not recommend 2/10.

The staff was so nice and helpful when getting me into the mri machine since it was and is hard for…read moreme to menover.

I have no idea who runs this place, but it needs to be a different person. They hire completely…read moreincompetent people who are not remotely professional. They cancel appointments whenever it suits them, then forget when they reschedule them. I'm not sure how they stay in business. They have abysmal ratings from just about everyone who has dealt with them. The employees will lie to your face. They mix up files and send the wrong information to the wrong patients. Their online records reflect incorrect dates and their online scheduling system does not work at all. Avoid this place at all costs! Even go to Phoenix if you have to.

Difficult to schedule procedures, long wait times. Patient portal has been non-functional for at…read moreleast 9 months. This has been reported multiple times with no response to those reports and no correction of whatever is broken with the portal. The technicians are great.

How in the hell did my husband get sent to collections over a $10 bill that we didn't know we had!?…read moreNEVER received an email, or paper copy of this mysterious ten dollars that was owed, yet a collection agency had no issues contacting me over this absurd and ridiculous surprise 7 months after our visit. I'm in shock, yet come to find out, this is a regular occurrence for them. Extremely unprofessional and bordering on illegal.

I had a lovely visit there and was able to get low cost dental appointment. I got a feeling…read morereplaced and my dentist was lovely, Dr Crystal Bill and the dental assistant Dylan were super thorough and nice with me. Their work was meticulous and they were gentle and attentive to make it all go smooth. I wish I could have seen Dr Bill at her private practice, I liked her dentistry so much but she's a pediatric dentist! How lucky I got to see her since I'm out of the age range. The dentists volunteer here and they are all some of the high rated dentists in the area! I heard great things about many of the dentists here so do not hesitate to sign up and get your dental work done here. You'll be seen by an experienced Dentist. The volunteers were all very polite and I learned so much about proper cleaning and flossing and dental care. Volunteers were giving presentations about teeth care and it was so informative. I wish I knew this years ago.

The doctors are great and in person is great. Scheduling is awful and they cant see schedules more…read morethan like 3 weeks out which is nuts. Also its very hard to get thru on the phone. ​

The care and thoroughness of this practice is amazing. From robust and investigative questions to…read moreplans that make sense, this clinic has been beyond helpful. If you are tired of being a "12 minute patient" (no time to really explain what's going on or to receive subpar care), Aspen is the place to go. After 20 plus years of signs and symptoms being ignored (IYKYK), Dr. Mele took the time to listen and help create a logical plan. My pain is reduced, my functionality is increasing, and the best part is, I am actually listened to. Thank you to everyone at Aspen for your kindness, knowledge, and understanding.

Horrible! If you have MOLD... Run. All about money, not about care. Dr. Mele doesn't know how to…read moretreat people nor children, especially for mold. Dr. Mele has been terrible! I've found Dr. Mele is money seeking, doesn't tend to her patients needs/ concerns, within timing in which is important. The meds she put me and my 2 kids on were not fitting to the diagnosis of mold. In turn her protocol of meds caused huge reactions w/ with my son in which it took Dr. Mele 3 days to respond while she was out of town. There is no On Call Doctor, and Dr. Mele is prescribing meds that regular doctors or ER wouldn't understand. This company should be available for emergencies when they are prescribing especially to little kids. My son was close to a fever, throwing up, nauseas, crying in pain, diarrhea, extreme stomach pain,  pale, with painful hot itching red skin patches all over his body, and myself severe stomach and liver pain for weeks, and my daughter severe diarrhea. Her reaction was to get off the meds, nothing else for help, and we'll revisit over a month later. SO that's a family that's ill, and tested positive MOLD (kids high levels of mold) to wait for treatment all that time. Also she also prescribed us meds UNDAS, drops, nasal sprays, AND NAC before our mold tests came back positive! This is the stuff that made us ill. All Money! Some of the concoctions she handmade and I had to call in and ask Jane what is in these prescriptions and what do they do? I couldn't read the label and neither could Jane the receptionist. Dr. Mele didn't address all my health concerns that were important, and when I asked about my other medical concern (she even asked for my scan for the initial visit), it's was you need to make another apt, and said to me I asked you if you had any more concerns, but in truth she did not say this, she said we're ( her and her trainee) going to step outside to review a plan, came back and said she needed a few days to figure out a plan for the mother and cut our apt short. After we drove 2 hours to get there! After mentioning me having to pay again, I said I shouldn't have to, and Jane said if I wanted I could bring it up in the January apt. Our Labs &  Mold Test results Dr. Mele has been unwilling to review without an appointment a over a month later. Tested in November, scheduled for January. She said she felt our tests weren't emergent, even though we are ill. She won't talk to us like she originally said upon first meeting, I only talk to Jane the receptionist. My kids doctor who used to treat adults for mold, my doctor, and 2 different functional Doctors for kids and adults have told us our tests needed to be tended to right away (!) and that her protocol, especially NAC, should have never (!) been used starting out. My Doctor and the Functional Kids doctor felt additional labs needed to be done right away, and the tests were cause for concern. Dr. Mele should not be treating people, especially kids, for mold. We spent a lot of money for visit, tests, and meds for no help, no care, no concern. $1700 first visit. And Dr. Mele threw in my face she thinks money is a issue, I never mentioned that, but I did for the more and more apts she/Jane wanted to schedule, but money...of course it is important, I have a family and this is all cash....no insurance to get my family well. Everytime I called to ask something it was money money money, schedule for every little thing...there's no Doctor communication only with her receptionist. Dr. Mele might know other things to treat...but NOT MOLD! If you think you have mold exposure...don't go here. See a functional REAL doctor that specializes in MOLD.

I visited the ER for heart related problems. ER staff was knowledgeable and attentive while crazy…read morebusy. The checked me into the hospital for further testing and the level of care changed. However I sat in my room all afternoon and didn't see a doctor until the next morning. In the ER they discussed the 'cardiac team' that was going to guide me through a testing and treatment plan but the 'team' seems to be mythical, there is no 'team'. Dr Wani was mentioned by just about everyone but I never saw the man, even when I was taking a stress test. He must be very busy. Good facility but disappointed with the medical management.

I was admitted here after a motorcycle accident and had to have multiple surgeries. The staff…read moretreated me so well and I couldn't be more grateful for all that they did for me. I have an extreme phobia of needles so it's never easy if a healthcare worker has to deal with me but they were so kind and helpful. Every single nurse who took care of me were all amazing. Thank you all so much!!!!

I'm used to Superior healthcare. I had Sutter in California. Exceptional health Care. Went to a NC…read moreclinic and their overall attitude seemed indifferent. I'm not on any medication per se but I do take Ibuprofen 800 mg. They told me they don't give out painkillers to people unless they've had their whole medical history in front of them. Honestly I was kind of amused at this. To have such a tight control on an over-the-counter drug. If you have a choice go elsewhere

I've been a patient here for 12 years. They are amazing. I had my birth control prescribed here…read moreregardless where I was in terms of insurance and finances they have always provided us with the best care here at the north country!! The ultrasounds with my first and nie with the second baby are always scheduled promptly. All the nurses are amazing and the front desk staff kind and helpful. I got the genetic testing for north my babies to make sure they are healthy and found out the gender without getting "poked on abdomen" for fluids so I was really grateful to have the same test available as my friends in EU. I'm impressed and love this place. You're angels

We saw Richard Holmes at this location yesterday. I was experiencing complications from anesthesia…read moredue to a recent procedure, and he was absolutely amazing. He took the time to talk us through exactly what was happening, and researched the situation carefully before prescribing treatment. His care saved me an ER visit, and helped calm me down through one of the scariest post surgical complications I've experienced. I've had mixed experiences at this location, but highly recommend specifically this provider. He went the extra mile.

Opened over 35 minutes late... do not recommend going here if you're in a hurry. Nothing urgent…read moreabout this location