I reached out to CNY Pet Training & Behavior to resolve an issue between my two cats who were…read morefighting. Danielle Basciano reached out and was able to set up an initial consultation (one of which she had to cancel and reschedule). During the consultation(via zoom) her connection was absolutely horrendous. Most of the call I couldn't understand her or there was a significant lag/glitch. During the call I started to take notes but she told me that wouldn't be necessary as she would send a full plan of her recommendation on how to treat the situation with product recommendations and a week by week plan with instructions on how to move forward. She also said she would be readily available throughout the process if I had questions or follow ups. So I waited a week giving her the benefit of the doubt. I then reached out multiple times to follow up on the material/plan and was absolutely ghosted by this business. It's now been six months and I received nothing. This business is an ABSOLUTE SCAM. I am in process of filing a claim with my bank. Other customers thinking of using this business be warned!

Clean, safe environment for your pet. Knowledgeable training staff who understand individual pet…read moreneeds. We've put training tips from the first puppy class we attended into action with great success.

they helped me search for my dog even after hours I left to go to work they may not have found him…read morebut they did an amazing job and were very genuine I did eventsilly find my dog the next day thankfully but praise to these folks who searched for hours over hundreds of acres to try and find my baby

Love this place more importantly Lucy loves it staff is GREAT, good price, and they really take…read moregood care of her!

I literally paid my bill for the month (which was not even remotely expensive) yesterday and today…read morethey came. All poop gone! They are so thorough it's amazing! I would check outside when my dog would bark from inside and see that they were basically following the path that we follow when we mow the lawn to be efficient and thorough. Very clean, they sanitize their equipment between jobs and it didn't take very long at all!!!

Great work, always reliable. Good prices. I especially like that they leave a little sticky note on…read morethe door to let me know they have been in.

As a busy professional I don't leave many reviews, because my time is limited and valuable. However…read moreon occasion for exceptional people and services I do. Nicole with Paws First is one of these... I was given her contact information from a friend in September 2019 after driving to Iowa for a 5 month old puppy, his name is Hank. I am very OCD about who comes into my home especially when I am not present, and even more so when it comes to caring for my dog. Hank is very loved by my family, he is not just a pet but an investment of myself and resources for my future. It was of high importance to find someone whom would love and care for him the same. I tried doggy day care where Hank was just another dog and number. Sure he had fun, but I noticed Hank was picking up bad habits I would then have to break. I also tried the ROVER app with a previous dog, and encountered a variety of different issues. Finding Nicole reduced a lot of anxiety in my life. Nicole offers a professional, affordable pet care service, and one I have been able to count on. She has an impeccable character, is responsible, reliable and trustworthy. I found comfort immediately after meeting her. She has always followed my directions perfectly, and sent follow up emails with photos after every visit. Until the Covid Crisis I hired Nicole 4 - 5 days a week since October 2019. I recently sent my Hank away for professional dog training where he will be for the next four months. Upon his return I will depend on Nicole's pet care services again. Anyone who's looking for someone to comfortably allow into your home and care for your treasured pets, Nicole of Paws First is just that.

This review is part of an overall effort to right a slew of wrongs that came to characterize my…read morelife. Once again, I'm flirting with disillusionment. I say this because one of the practitioners there has a very uncharitable bedside manner. I was always under the assumption that vets love animals just as much if not more than I do. What should be a warm, safe place is not. I dont know if I'll take another pet here.

Great place with fantastic staff. Dr.Eric has cared for our black lab for 4 years and has…read moreconsistently shown care, compassion and interest in both our dog and the care he provides for the pets. The goal of this facility is clear: to provide the best possible care for your pet. I'd highly recommend using this practice.

I cannot give Dr. Gorman and his staff enough stars, We recently lost our dog whom was rapidly…read moredeclining. We had to switch from VCA in Watertown and it was the best decision I made. Dr. Gorman went above and beyond for my family and was extremely passionate, We will continue our care here for the future.

Customer service is terrible Lack of compassion for the…read moreanimals being treated Pricing excessively high In the beginning, they were awesome after they were bought out by a larger chain veterinary service company. They have gone right down the drain and become nothing more than a bunch of money grubbers

We sent two of our puppies to Certified k-9 . Love their teaching methods, constant…read morecommunications from them to let us know what was going on. Nicest people and absolute dog lovers. Both went for the 4 week obedience camp and it was worth every penny. Neil patiently explained the process at the beginning. Would highly recommend them! Carolyn K

My husband and I dropped off our 11 month old Cane Corso mix Chase at Certified K9 on October 15…read morefor a 4 week board and train program. We informed them at drop off that Chase has hip dysplasia and the orthopedic surgeon that is monitoring his condition wanted him to have a specific amount of exercise each day to improve his muscle tone to hopefully prevent the need for a total hip replacement. They informed us that he would be getting "plenty of exercise" during his training sessions. They let us know after a couple days that he was not eating well but that it was normal for a dog to eat less when they are stressed because of being away from home. At the end of the first week they informed us that he had lost about 5 pounds and asked us to bring some alternative foods to encourage him to eat (which we did) and they said it worked well and he was eating better. They called us on October 30 (2 weeks in) around 11 AM and said that he had diarrhea with blood in it through the night and they thought it would be best if we came to pick Chase up. We were at Cornell with our other dog at the time and wouldn't be able to be in Pulaski to pick Chase up until about 3 PM. They did several training sessions with Chase that day, including taking him to Tractor Supply for a training session, knowing that he was sick enough to call us to come pick him up 2 weeks early. When we arrived in Pulaski, we first learned how to use the E collar then the trainer brought Chase in the room. When we commented to the trainer that Chase looked thin, he said that their records showed that Chase had lost 6 pounds overall. We didn't really have time to look him over very well because we were practicing what Chase had learned in his time there. When it was time to go, the trainer remarked that "Chase's scrotum was a bit red and that was normal from sitting on the concrete floor". We brought Chase home and he still had diarrhea so we walked around the yard for a bit. At this time, we got a better look at him. We realized that he was extremely skinny; his spine and hip bones were very pronounced. He had lost a lot of muscle tone in his legs and was actually limping with his back left leg, the side with hip dysplasia. While walking around the yard, he tried to squat and urinate several times, but nothing would come out. We gave him a full bowl of water (24 oz) and he drank every drop. We refilled it a couple minutes later, and again he drank the entire bowl. We took him back outside after two huge drinks thinking he would surely need to go and he would squat to urinate and still nothing would come out. He tried dozens of times and was not able to urinate that entire night. Chase ate dinner that night and breakfast and lunch the next day before his vet appointment. The next morning Chase was drinking normally at this point (not guzzling an entire bowl at a time) but was only peeing a tiny bit. We collected a urine sample because we thought maybe he had a UTI and a fecal sample to rule out an intestinal parasite. At his vet appointment we learned that Chase had actually lost 9 pounds in the two weeks that he had been away. Our vet was not familiar with a dog's scrotum being chaffed by a hard floor and said that Chase's scrotum looked like it was scaled from urine or feces being left on the skin. The vet also noticed that the webbing between Chase's toes was red which the vet also attributed to scald. Chase was in such bad shape that the vet wanted to do bloodwork to check for Addison's disease. Thankfully, that test came back negative as did the urine and fecal tests. The vet gave us some cream to put on the scrotum. Chase has been home for 12 days now and has put 7.5 pounds back on and his energy level is back to normal. His paws have healed and the limp is gone but his scrotum is still healing.